Dean Team Subaru Volkswagen

Dean Team Subaru is a great dealership. What an experience! John and Matt were awesome to work with. I visited the dealership a couple of weeks ago and went over numbers. We decided to wait unti experience! John and Matt were awesome to work with. I visited the dealership a couple of weeks ago and went over numbers. We decided to wait until January to purchase our new 2014 Outback. They were completely okay with it and did not give us any trouble. The numbers were all the same from when we originally went over them. There were no surprises and an extremely easy process. I would refer business to Dean Team any time. We love our Outback!! Chris More

Paul was great to work with and earned my highest rating. He was friendly, helpful, informative and applied no pressure throughout the process. No stereotype of the used car salesman here, just a consummate He was friendly, helpful, informative and applied no pressure throughout the process. No stereotype of the used car salesman here, just a consummate sales professional doing his job to perfection. I highly recommend Paul. Tom was great as well, and a pleasure to meet. I first considered buying a car from Dean Team of Ballwin because I have used its service department, which is also excellent on all fronts. Dean Team says they strive for a 10 out of 10 customer satisfaction rating and that they consider nine out of 10 a failing grade. They certainly act like they mean it. More

Firstly, everyone at the Dean Team Ballwin is beyond amazing! They certainly do not carry the typical "car salesmen" reputations. I could not be more pleased to know that I didn't just buy the car I w amazing! They certainly do not carry the typical "car salesmen" reputations. I could not be more pleased to know that I didn't just buy the car I wanted, I bought the service too. I chose Dean Team because I spoke to Carl a few times over the phone before stop in & he was just spectacular with his knowledge, he was keen on listening to me, very friendly as well as the fact that he wasn't try to push a car on me that I didn't want or sell me a car that i wasnt comfortable with either. I certainly, have found a dealership for life because of Carl Schaeffer. Secondly, I felt that their trade-in value, discounts & sales were extremely reasonable & fair. Which, is just one most positive aspect to add to my list with the Dean Team Ballwin. Plus, getting free car washes for life is a very nice perk too! Many thanks to Carl, Wes, Tom & the management for all that you have done to help our needs through this process, all of you are amazing! More

Was interested in a 2014 Subaru Forester because of the rave consumer ratings. Tony Wright - our sales person - explained these vehicles were in high demand but indicated he could locate one from another rave consumer ratings. Tony Wright - our sales person - explained these vehicles were in high demand but indicated he could locate one from another dealer and arrange a swap. He thought this could be done by mid-December but allowed that it would be up to the other dealerships in agreeing to a swap. We negotiated a fair trade-in value and price for the new vehicle at the end of November. We had specific color requirements and that further complicated Tony's effort but regardless of these hurdles we took possession of our new vehicle this past Monday, Dec 23. Tony delivered as promised...and in time for Christmas. Frankly, everyone at the Dean Team dealt with us transparently and explained the next steps along with probable timelines. The overall experience was enjoyable and there were no high pressure tactics or exaggerated promises made. This is how all sales should be! At delivery, Tony went through the important parts of the Owner's Manual and pointed out those that impacted safety. He then took us out to the vehicle and walked through all the systems. He even helped my wife pair her IPhone via Bluetooth to the audio system. The entire process was about an hour in duration and was at the right level of detail. Tony would stop periodically to let us digest the content of what he was explaining and to allow for clarifying questions, etc. I think the balance stuck was perfect - enough important info but not so much as to be overwhelming. Good job to Tony and all the folks at the Dean Team. More

The model we had chosen was difficult to obtain, but the salesman persevered and found one we were happy with. We did not intend to go home with a new car, but they made everything, including trade-in and f salesman persevered and found one we were happy with. We did not intend to go home with a new car, but they made everything, including trade-in and financing, so easy and quick that we drove home a new car. More

After having a rather annoying run in with the bank, we went into the dealer who had already ordered the car for us, and told him we wouldn't be able to close the deal after all. The finance manager and sa went into the dealer who had already ordered the car for us, and told him we wouldn't be able to close the deal after all. The finance manager and salesperson both where able to help us out and get a better deal than the bank in the first place and I was able to drive away in my car after all. Overall, best experience buying a car I've ever had. More

The Dean Team proved to be a very great choice to purchase my new Subaru Cross Trek. We scouted around for the best deals in Iowa and waited a long time for dealers to get back to us. We were not hap purchase my new Subaru Cross Trek. We scouted around for the best deals in Iowa and waited a long time for dealers to get back to us. We were not happy with the customer service and price at any of the Iowa dealers. We expanded out looking for better prices at other dealers and Tony Wright at the Dean Team came back to us immediately with a price on the car. He was very effective in locating the car (color and model) that I was looking for, since the car as not at the dealer. We were very pleased with his top notch quality service, speedy response and friendliness. We immediately knew that we are going to buy the car from Tony as they are committed to customer service. We felt very comfortable purchasing the car from the Dean Team because it is a family owned business. We were truly amazed with the customer service and honesty of Tony Wright and the rest of The Dean Team. Thank you Tony Wright and Tom Dean for making our purchase a GREAT SUCCESS! More

We'd done our homework and knew what car we wanted. Upon arrival, we were allowed a few minutes to look around, and at no point were we mobbed by over-eager sales staff. John Ostlund was our salesman, Upon arrival, we were allowed a few minutes to look around, and at no point were we mobbed by over-eager sales staff. John Ostlund was our salesman, and he was knowledgeable, patient, and extremely professional. We explained what we were looking for and John quickly presented several options. We test drove two cars and once our final decision had been made, the process of buying the car was the most painless dealership experience ever. John didn't try and nickel and dime us, there was no pretense of asking for the approval of sales management teams, and there was a bottom line sticker price... instead of saying, "how much can you afford each month?" we were treated with real costs, real numbers and a better interest rate than our personal, pre-approved loan. Thank you Mr. Ostlund! You made my day and I LOVE my new outback. More

Deryck is very helpful and friendly. He takes time to consult with us all matter involving the purchase of the car. We are glad we found the car we want here. Definitely a recommendation for potential bu consult with us all matter involving the purchase of the car. We are glad we found the car we want here. Definitely a recommendation for potential buyers. More

Mr Happe was the only VW salesperson wiling to take the time to search for and find the exact beatle that I wanted. There was no bs with him, He was sraight forward and honest. We were at all the VW deale time to search for and find the exact beatle that I wanted. There was no bs with him, He was sraight forward and honest. We were at all the VW dealers in our area before we went to The deam team VW. Thank you, I am very pleased, silvia More