Dean Team Subaru Volkswagen

I can't say enough good things about my experience at the Dean Team or with Wes, my salesman. Having never purchased from a dealer before, I was not quite sure what to expect. What I got was great service fr Dean Team or with Wes, my salesman. Having never purchased from a dealer before, I was not quite sure what to expect. What I got was great service from the very beginning. Wes was extremely friendly, worked with me on every detail of the price I wanted, explained every step of the process and made feel very comfortable the whole time. I found the vehicle (2011 Dodge Nitro) online, so I came in to look at this specifically. I am extremely satisfied with my purchase as well as my experience and would most definitely recommend visiting the Dean Team!! Thank Wes! More

Paul and Rick were great, Paul helped me from the get-go with our Ford flex purchase. He gave me nothing but awesome customer service, he was very personable and easy to talk to. With our credit not real with our Ford flex purchase. He gave me nothing but awesome customer service, he was very personable and easy to talk to. With our credit not real strong Rick came thru with financing that made our dream within reach. Everyone at Dean Team was great! More

Dean Team Subaru – Ballwin is the place to go when you are in the market to buy a new vehicle. I highly recommend Pete Ostlund, Sales Representative, and Richard Martin, Finance Manager, for deliverance are in the market to buy a new vehicle. I highly recommend Pete Ostlund, Sales Representative, and Richard Martin, Finance Manager, for deliverance of outstanding customer service. Pete was respectful, accommodating, ethical and knowledgeable of different Subaru vehicle models. He showed and explained the different Subaru models that catered to our vehicle requirements and tastes, until we narrowed our choices down to one. Richard was professional, accommodating, and ethical. He presented the different financial options and recommended the best scenario that suited our financial requirements. Overall, it was a great buyer experience. More

While shopping for a 2013 Touareg, Dustin Westhoff offered a great online price quote for both the Lux and Executive trims. He was very accommodating in scheduling a test drive, and after making the offered a great online price quote for both the Lux and Executive trims. He was very accommodating in scheduling a test drive, and after making the purchase, in scheduling the vehicle pick-up and walk through. The vehicle I purchased was a demo-vehicle with a few hundred miles, but it looked great at pick-up and Dustin took the time to show me all the bells and whistles. Rick Richard handled the financial side with my bank and had me in and out in minutes. There was some haggling on the value of my trade, but overall I got an excellent price verified by USAA's car buying service and at TRUECar.com. More

Tim is great. Honest and to the point. This is the second car purchased since 02 and I would recommend them to friends and family. second car purchased since 02 and I would recommend them to friends and family. More

The salesman and manager were very friendly and worked hard to make a deal happen for us. They were honest and negotiated with us so that both sides were happy with the purchase. I would definitely go b hard to make a deal happen for us. They were honest and negotiated with us so that both sides were happy with the purchase. I would definitely go back to this dealership in the future. More

Phil Dean made the process of buying an automobile Phil Dean made the process of buying an automobile painless. I do not like to shop for vehicles and I am very busy with working 2 jobs. I simply Phil Dean made the process of buying an automobile painless. I do not like to shop for vehicles and I am very busy with working 2 jobs. I simply called the dealership and told Phil what features I wanted in a vehicle. He asked how soon I needed it. I replied, "Tonight", as I had a flight out the next morning for a work assignment. I told him I could be there in a couple hours. Less than 2 hours later,I showed up to the dealership....he was ready for me. He showed me the 2013 Subaru Forester 2.5 X Limited.....It was a perfect fit, even down to the color of paint! Unbelievable! I also worked with Rick Richard and Tony Wright to complete the sale. It was seamless! The entire process...from when I stepped into the dealership til I drove off in my brand new Subaru...took less than 3 1/2 hrs!!! This included looking at the vehicle, test driving it, financing, and Tony showing me how to work all the awesome features on it. To top it off....I get 3 years of roadside assistance from Subaru! I don't anticipate needing it, but it's comforting to know I have it. YAY!!! This was by far the best car buying experience I have ever had! I would highly recommend The Dean Team to friends, family, even strangers. Thank you guys!!!! I love my new Subaru!!! Teresa More

Good experience overall. Had to take the car back in to get it serviced because the tire pressure light kept coming on. The service crew was very helpful and attentive. They made good recommendations and I get it serviced because the tire pressure light kept coming on. The service crew was very helpful and attentive. They made good recommendations and I am not having issues with the light anymore. The service attendant was very nice and recommended that we go down the street for the registration of the car. However, this is my one complaint: we were informed that we could have taken the plates from our trade in and put them on the new car through registration. At no point were we informed of this when we were at the dealership and it could have saved us a good amount of money. This is my only complaint, otherwise I felt good about the sale and the service we received. More

This is our fourth VW and the second VW purchased through the Dean Team. They were patient in listening to our concerns and answered all our questions thoroughly. Also, I used to do all my own work on the Dean Team. They were patient in listening to our concerns and answered all our questions thoroughly. Also, I used to do all my own work on my cars, but I no longer have the time. Their service center has been honest with estimates and done excellent work. More

Once I requested more information about my recent auto purchase, Dave Liss, Internet Sales Manager, was VERY prompt in sending me information, and setting up and appointment with salesman Wes Gallegos. purchase, Dave Liss, Internet Sales Manager, was VERY prompt in sending me information, and setting up and appointment with salesman Wes Gallegos. Wes was extremely accommodating, from coffee to all of my demands. He and Dave worked out a nice price for me, considering I was a return customer to the Dean Team. On final purchase, Finance Manager Richard Martin gave me ample time to go through all of the paper work, making sure I knew what I was signing. His extra offers regarding extended warranty programs were explained very well! Wes also kept his word regarding a few touch-ups for my newly purchased used vehicle. We had an appointment the next day and I had my car back quickly. Overall it was a pleasure working with the Dean Team a second time, and I would highly recommend! Thank you Dave, Wes, and Richard! Sincerely, Denise More