Dean Team Subaru Volkswagen

Eric does an outstanding job in your service department. He goes "above and beyond" to accomodate our much too busy lifestyles! He is personable from the time you talk on the phone until you walk through th He goes "above and beyond" to accomodate our much too busy lifestyles! He is personable from the time you talk on the phone until you walk through the door. He knows you by name, and I know that takes an extra effort when you encounter how busy the service department it! The "service" on a vehicle is one of the most important reasons that one returns to that dealership when purchasing the next vehicle. You are forturnate to have Eric representing Dean Team in Ballwin, MO! More

The Dean Team is excellent, and a pleasure to work with. Their internet sales department is polite, courteous, and most importantly, quick to reply to emails. Rick, in particular, did a great job helping Their internet sales department is polite, courteous, and most importantly, quick to reply to emails. Rick, in particular, did a great job helping me get in the vehicle I was searching for, and at the most competitive price I could find in the St. Louis area. They're attentive and friendly, making the car purchasing process fun and fast. I'm looking forward to being a repeat customer at the Dean Team, they've certainly earned it. More

I expressed interest in a Juke in your inventory but explained that I have difficulty trading because my 2002 once had a salvage title--although clear when I purchased in Michigan, and still clear. Mr. explained that I have difficulty trading because my 2002 once had a salvage title--although clear when I purchased in Michigan, and still clear. Mr. Liss passed along these concerns to the CarFax rep and suggested I contact them for further assistance. His offer of help was unsolicited but certainly a welcome new wrinkle in what I can do to resolve a problem. I have contacted CarFax, and they have referred my to the Texas DOT where the salvage title was issued. Hopefully some resolution may come from that contact. I intend to pursue it. Mr. Liss then followed up to see what progress is being made. At no time have I experienced what I have come to expect as typical sales pressure, or a write-off because of my car's title. I am sure he would like to make this sale--and so would I--but that has not been the primary nature of his contact. I am most appreciative. I live in Springfield, know nothing of the dealership, but sure am favorably impressed by Mr. Liss' conduct of his position. More

John is a great guy to work with, we bought our first Legacy from him last year and now we just bought another one. He has great follow through and wants to make sure your experience is a good one. Eric Legacy from him last year and now we just bought another one. He has great follow through and wants to make sure your experience is a good one. Eric is a great service person, he remembers our name and addresses you when you walk in th door, he takes the time to explain and doesnot rush you out the door. We are very sastified with the dealership and staff and would highly recommmed to our friends and family. More

Wes and Deaun were amazing. They were accommodating, professional, and empathetic to my situation. They made ever attempt possible to get me into a vehicle that met my needs and worked within my budget professional, and empathetic to my situation. They made ever attempt possible to get me into a vehicle that met my needs and worked within my budget. More

When I had trouble w/ my engine light coming on, I came to the Dean Team and Eric Harrelson was most pleasant with his customer service. He fixed me up w/ a loaner car and a 20% coupon that saved me money to the Dean Team and Eric Harrelson was most pleasant with his customer service. He fixed me up w/ a loaner car and a 20% coupon that saved me money on the cost of my repairs. Pleasant, courteous and professional. I will definitely return when I have future car issues (which I hope won't be soon!) More

Paul Bierman was friendly and attentive without pressuring us to buy a vehicle. He answered all questions and made the purchasing experience very pleasurable. We will recommend Paul and the Dean pressuring us to buy a vehicle. He answered all questions and made the purchasing experience very pleasurable. We will recommend Paul and the Dean Team to anyone interested in purchasing a vehicle. Rick Richard was friendly and effective in arranging the financing. We were pleased with our total experience with the Dean Team. More

Jim Happe made this my most enjoyable car buying experience ever. He was very respectful and not pushy. They found us the car we wanted, even though it was not on their lot. Thanks Again! experience ever. He was very respectful and not pushy. They found us the car we wanted, even though it was not on their lot. Thanks Again! More

Internet search revealed the dealership had the closest to best price on my new 2013 Subaru Outback. The car is LOADED with options that other dealers weren't offering and for less money. Ever have the to best price on my new 2013 Subaru Outback. The car is LOADED with options that other dealers weren't offering and for less money. Ever have the feeling of your shoulders hunching to ward off the salesperson that was going to assault you with a barrage of figures and contradictory statements? This wasn't like that at all. Pete was polite, friendly, and answered all of my questions without hesitating. He asked if he could follow up with me and called at times we agreed it was convenient for me. When I told Pete about a competitor's price that was slightly lower, he beat it. I searched the Internet for a better deal in seven different states and couldn't find one. For the first time ever, I actually enjoyed buying a car. Even if you have to drive two hours to get to the dealer like I did, I promise it will be worth your time and save you thousands in cash. More

My original visit here was for a simple oil change. My car had an airbag light on for about a year, as Suntrup told me the repair would be over $1200.00. After several blunders on the part of Suntrup with car had an airbag light on for about a year, as Suntrup told me the repair would be over $1200.00. After several blunders on the part of Suntrup with regard to servicing my vehicle, I researched which dealership in St Louis had good reviews. Dean Team was at the top of the list. So I took my car there for the oil change. When it came out of service, the airbag malfunction light was off. They fixed it at no charge. Jeff Price took it upon himself to check if the airbag system had a recall on it and there was one. Then he had a tech fix it! I was impressed. This was in October of 2012. Recently (March 2013) my wifes car needed a part. We needed it replaced immediately, as we were about to use her car on a long road trip. Jeff Wahby sent an employee to get the part, got me a car to use from a salesman so I could take care of necessary errands without making my day later while they worked on my car, and got the job done quicker and less expensively than expected. Now I know why the word "team" is in the name. I won't go anywhere else for service. I also bought a pre-owned VW from there sales department and am very happy with the car and the deal I got. More