Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dean Team Subaru Volkswagen
Ballwin, MO
6,426 Reviews
At Dean Team Subaru Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Subaru and Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Subaru Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,426 reviews
February 23, 2016
CARL and DEAN TEAM are AWESOME!!! We had been on a car search for over a month. Went to a dealer which ended in very ugly feeling and NO car. I made a call to Carl on our way home to We had been on a car search for over a month. Went to a dealer which ended in very ugly feeling and NO car. I made a call to Carl on our way home to see if he still had a car that we were looking for, however, it sold that morning. Carl offered to find us the car we were looking for and within 24 hours he found the car. It wasn't even here in the state but within one week we had the car. All paperwork was done when we arrived and in less than one hour we were driving off the parking lot. I am so IMPRESSED with CARL and the DEAN TEAM. We will definitely be back and I will always recommend them. More
by Kimber
Employees Worked With
Carl Schaeffer, Dustin Westhoff
February 23, 2016
PUrchase of 2015 Dodge Ram truck I have purchased many vehicles over the years but this was by far the easiest purchase I have ever had. The staff was extremely organized, friendly an I have purchased many vehicles over the years but this was by far the easiest purchase I have ever had. The staff was extremely organized, friendly and timely. They worked together as a team and the customer service was top-notch. I highly recommend the Dean Team, I have purchased 3 our of my 4 vehicles from them More
by Dean Team
February 23, 2016
Great Place and Experience I recently purchased my second vehicle from the Dean Team in less than 6 months. Jason makes the process easy and efficient. I would recommend Jason I recently purchased my second vehicle from the Dean Team in less than 6 months. Jason makes the process easy and efficient. I would recommend Jason and Team to anyone and I will continue to buy my vehicles from them. More
by FWeber29
Employees Worked With
February 22, 2016
Sold us an extended warranty for $1000 over retail. In December we purchased a 2016 outback Ltd from John Ostlund at Dean Team Subaru. It was an enjoyable experience. John was patient and informative an In December we purchased a 2016 outback Ltd from John Ostlund at Dean Team Subaru. It was an enjoyable experience. John was patient and informative and had a low pressure sale approach that we appreciated. We would certainly recommend John. After our purchase decision we dealt with Dustin Wethoff on financing. Dustin was friendly and made the loan process very easy.. He then talked to us about the Subaru extended warranty. He convinced us this would be a worthwhile purchase. We had not researched the Subaru extended warranty, but since we had just purchased a $30000 outback, we trusted we would be treated fairly. Apparently Dustin thought differently. We agreed to a price of a little over $2100 for the gold plan 7 year, 70000 miles and $100 deductibke.. A few weeks later I had a question on the warranty coverage and called Dustin for an answer I left three messages and never received a return call. I then went online to see if I could find an answer to my question. In researching this, I discovered that the same warranty we had paid $2100 was selling from other Subaru dealers for under $1100! Over a $1000 difference! Any person and dealership that would do this to a customer that had just purchased a new vehicle from them is not one I could recommend. More
by szap
February 22, 2016
Purchase New VW Passat Ryan Troll and Scott Roberts made the buying experience easy and fast. I wanted out early on my current lease to get into new VW passat and they made Ryan Troll and Scott Roberts made the buying experience easy and fast. I wanted out early on my current lease to get into new VW passat and they made the process painless and easy. These is my third VW,twice from Dick Dean in Ballwin and I will go back a third time. More
by Ron
Employees Worked With
Scott Roberts, Ryan Troll
February 20, 2016
Highly recommend Jason Moore! I recently purchased a pre-owned car and Jason was my salesman. He made the process of buying and trading in my old car so easy. I had been dreading t I recently purchased a pre-owned car and Jason was my salesman. He made the process of buying and trading in my old car so easy. I had been dreading the whole thing and he made it so seamless, that I drove away thinking "now why didn't I do this about 2 years ago?". "I'm very happy with my purchase and the experience with Jason and Dean Team. Make sure you shop there! I've already recommended him to 3 friends that might start looking soon. More
by BethR
Employees Worked With
February 20, 2016
JD and Mark made buying a car easy. Always had dread the routine of a car purchase. JD and Mark made it easy and enjoyable. JD was there to find us the perfect car, even though it was Always had dread the routine of a car purchase. JD and Mark made it easy and enjoyable. JD was there to find us the perfect car, even though it was in Kansas.... Mark helped my wife and I get familiar with the "knobology" of the safety features found in the Outback. Both salesman had superb knowledge of the product and a great sense of humor. We'll be back! More
by Bobd
Employees Worked With
Rick Richard, Mark McNulty, J.D. Daugherty
February 19, 2016
Jason delivers awesome customer service! I went to looked at a used Yukon, it a few cosmetic things wrong with it. However, Jason went above and beyond to have them fixed. He is super friendl I went to looked at a used Yukon, it a few cosmetic things wrong with it. However, Jason went above and beyond to have them fixed. He is super friendly, fast, and delivers top notch customer service. If you are looking fora used car, I would highly recommend Jason. If they don't have what you are looking for, he will find it! More
by heinz57
Employees Worked With
February 17, 2016
Carl is and Dean Team are OUTSTANDING! I returned to Dean Team after seeing my mom's experience with Carl. He has excellent product knowledge and was exactly what I needed in my car buying I returned to Dean Team after seeing my mom's experience with Carl. He has excellent product knowledge and was exactly what I needed in my car buying experience. Carl gave me time to make my decision, which I ended up making that same day. I really appreciate how easy the process was and that I felt no pressure in the buying experience. I would definitely return to the Dean Team to buy from Carl again! More
by Stacia
Employees Worked With
Carl Schaeffer
February 17, 2016
didn't plan on getting a new car My car was totaled 2 weeks ago "not my fault". A week after my wreck "a Saturday" I wonted to look at some cars. Found a 2016 WRX STI in stock and t My car was totaled 2 weeks ago "not my fault". A week after my wreck "a Saturday" I wonted to look at some cars. Found a 2016 WRX STI in stock and took it for a test drive not long after talking with Jason. Went back the next Saturday and unfortunately it had already been sold. No fear, Jason found the same car 300 miles away and had it ready for me by Tuesday! Dustin explained how to work all the new toys and also paired my phone to the car for me. Vary impressed with everyone. More
by Brian
