Dean Team Subaru Volkswagen

Awesome! I went to look at a certain car and when I got there I discovered it was sold the previous day. I'd been there with another dealership already, and t I went to look at a certain car and when I got there I discovered it was sold the previous day. I'd been there with another dealership already, and they lost my business forever. Mark explained what happened and the mix up was beyond their control, so I gave him the chance to make it right. He talked to me about why I was looking at that car and asked if I'd be willing to test drive another car that was similar and would drive the same. I could tell he was really listening to my wants and requirements while we were on the test drive. If I couldn't find a car on their lot, he said he would check Subaru inventory for the car I wanted and have it transported in. I was set against not buying a 5 door, he asked why and he listened to my reasons. After asking if I was open to talking about a 5 door and he went over my reasons and showed me the versatility them. He never once pressured me, just made sure I had all of the information I needed to make a decision for what would be best for me. When it came to the financials he was in my corner, and never pressured me or suggested I go close to or over my budget. To sum it up: Mark is attentive, informative, friendly, courteous, patient, respectful, and a pleasure to work with! Rick also did a great job at getting me into the car I wanted for a price I could afford!! More

Professional. No pressure. Informative. No hassle. Met with Carl Schaeffer to buy a used VW. Carl was easy to work with. I flew in from out of state to buy a car for one of my daughters and was plann Met with Carl Schaeffer to buy a used VW. Carl was easy to work with. I flew in from out of state to buy a car for one of my daughters and was planning to spend a couple of days looking at cars and evaluating dealerships. Fortunately, my first stop was at the Dean Team. I didn't need to look anywhere else. The car needed a couple of minor post sale things done (removing paint trim my daughter did not like and replacing a fuse) and Carl was awesome during the process. He kept me informed about the process and timing. There were no surprises. You can get a real sense of people and a business based on how he/she handle things that come up. Carl was terrific. He gave us a great sense of confidence that the minor things would be taken care of and they were (and in a timely fashion)! For others looking at places to buy a car, the Dean Team (and Carl) is a great place to go. Carl did 100% of what he said he would do. Thank you Carl! More

It was easy - not a hassle. I hate car shopping It takes forever and it becomes a hassle to buy a car. Mark McNulty showed us a car that met all our requirements. He was atten I hate car shopping It takes forever and it becomes a hassle to buy a car. Mark McNulty showed us a car that met all our requirements. He was attentive, easy to talk and deal with and very efficient in getting us through the process. The finance guy was great - no added pressure to buy packages - just offers designed to meet our needs and budget requirements. More

Easy to deal with. Purchased my second vehicle from Dean Team, and Jason was very knowledgeable and helpful throughout the experience. When we were ready to buy, he had Purchased my second vehicle from Dean Team, and Jason was very knowledgeable and helpful throughout the experience. When we were ready to buy, he had all the paperwork ready to go at the appointment time, and the process that, with other dealers has taken an hour, took about ten minutes. Very pleased with the purchase and the service. More

Great customer service & pricing! They worked with us to quickly and efficiently find the best price (other dealerships were not even close). Super nice, honest, and transparent during They worked with us to quickly and efficiently find the best price (other dealerships were not even close). Super nice, honest, and transparent during the car buying experience. More

Good fair honest people to do business with. KU fans/Father Now have purchased a new Volvo and a new Subaru from the Dean Team Organization in the last (8) months . Prior to that had not been able to buy a ne Now have purchased a new Volvo and a new Subaru from the Dean Team Organization in the last (8) months . Prior to that had not been able to buy a new car in the St. Louis market for over (15) years due to the standard sales tactics found with new cars dealers in the area. I was able to get a fair honest deal on both the new car purchased as well the amount provided on the car I traded in. Sales Manager Matt Kuhn was very straight forward and direct with what he could do. I felt he was conducting good fair business with the goal of providing a win/win experience. My daughter now has a very nice safe car to drive for years to come. Sales guys J. D. Daugherty, Jason Moore as well finance guy Rick Richard were very helpful in the sales cycle. Overall experience was a solid (5) Star. More

Great buying experience! This is the second time we have purchased a car from the Dean Team. We came back because the sales guys were easy to work with, no pressure, and very This is the second time we have purchased a car from the Dean Team. We came back because the sales guys were easy to work with, no pressure, and very helpful with finding the exact car we wanted. Our experience with the second car was the same. We started looking at used cars and then ended up with a "new" car, so we worked with both the new and used sales staff. Both were attentive, answered questions, gave us contact information for follow-up. They made it a great buying experience! Thanks Dean Team! More

Very Patient I haven't purchased a car in 10 years so wasn't looking forward to it but they made the experience relaxed. Jason was very patient with me as I test d I haven't purchased a car in 10 years so wasn't looking forward to it but they made the experience relaxed. Jason was very patient with me as I test drove several cars. He worked tirelessly to find the right pre-owned vehicle that met my needs. A couple of items had to be repaired on the vehicle and they ordered the parts for me, provided me with a loaner car, repaired and sent me on my way. Took the stress out of buying. Am happy with my purchase and will recommend Pat Dean and his team in the future. More

Love My Outback ! J.D. Daugherty was our salesman. He was terrific. He answered all our questions and was very helpful in explaining the features of the car. He made th J.D. Daugherty was our salesman. He was terrific. He answered all our questions and was very helpful in explaining the features of the car. He made the process very easy from the start. I would recommend him to our friends .without any hesitations. More

STRESS FREE! I purchased a 2012 VW CC from Jason and it was the easiest, stress free process. I highly recommend this dealership and will definitely be doing futur I purchased a 2012 VW CC from Jason and it was the easiest, stress free process. I highly recommend this dealership and will definitely be doing future business with them! More