Dean Team Subaru Volkswagen

Disappointing ***Jason Moore was very helpful (considering he was out recovering from surgery) when the Dean Team wasn't able to find the car I made an appointment ***Jason Moore was very helpful (considering he was out recovering from surgery) when the Dean Team wasn't able to find the car I made an appointment to see. I'm a little disappointed that I didn't hear back from Jason after he said he would track down the vehicle and let me know if it was still available, but he did go out of his way to lend a hand. This review DOES NOT reflect his service rather than the overall dealership.*** The morning of my appointment I received a text from Jason letting me know that both vehicles I inquired about were ready for me and that John Biermann would be helping me out. However, when I arrived at the dealership there was only one vehicle pulled up and John acted confused about the other one (which I was more interested in). I cancelled two other appointments because I was sure it was the car for me, but I'm assuming no one ever found it since there was no follow up. It's kind of bizarre that it mysteriously disappeared within 3 days and that there are still listings up. Make sure the vehicle you're interested in is prepared (not just available in the system) before wasting your time/energy. More

Great experience. We wanted a specific model and Carl was very helpful and knowledgeable. He got us a good deal on a great vehicle. We highly recommend the Dean Team. We wanted a specific model and Carl was very helpful and knowledgeable. He got us a good deal on a great vehicle. We highly recommend the Dean Team. More

Great! We recently purchased a brand new 2017 Outback. Our salesman was Paul and he did a great job getting us into our new Outback. It was a long day there We recently purchased a brand new 2017 Outback. Our salesman was Paul and he did a great job getting us into our new Outback. It was a long day there for us but that's my fault. But at the end of the day I feel we got a good deal on our new Outback. And Mark knocked the ball out of the park when he went over all the "new gadgets" that we had no idea what they were for. Product knowledge is very important and Mark knows his product! I was very concerned about the service after the sale but I had a good phone conversation with Eric the service manager yesterday and he let me know he is always there to help us should we need him. I felt very good after our conversation. Only the the future will tell if I made a good choice doing business with The Dean Team but for now I would recommend this dealership to all my family and friends. More

Excellent Customer Service My experience with Dean Team was excellent. Low pressure during the buying process. I knew exactly what I wanted and Mark McNulty made it happen for m My experience with Dean Team was excellent. Low pressure during the buying process. I knew exactly what I wanted and Mark McNulty made it happen for me from start to finish. More

Tony Wright made our experience quick..ez..painless and fun. Tony was responsive, always available and to the point giving me the answers we needed before making our decision. He also offered us the lowest pric Tony was responsive, always available and to the point giving me the answers we needed before making our decision. He also offered us the lowest price compared to other dealers. The way buying a car should go down. A big thank u to Tony and Dean Team Automotive. Also happy to see an old friend there..John Biermann. Stop by and meet Tony and John. More

New GTI Jason gave me fair price and did not try to change anything up on me at the last minute like previous experiences with other salesmen. Jason gave me fair price and did not try to change anything up on me at the last minute like previous experiences with other salesmen. More

Excellent service from Ryan My wife and I were in the market for a third vehicle to help transport our children. Ryan immediately greeted us upon arrival and listened to our conc My wife and I were in the market for a third vehicle to help transport our children. Ryan immediately greeted us upon arrival and listened to our concerns and requirements we would like for this vehicle. We settled on a Jetta or a Passat. Ryan demonstrated his knowledge of both choices immediately, along with available options based on their respective trim levels. We settled on a Passat SE. Ryan quickly found us one with our requested color and options. The negotiation process was quick (and painless!). We were then sent to finance. The dealership was a bit busy since it was a Saturday, so we did have a bit of a wait. Despite the wait, they did move through people pretty quickly. Based on the service and experience we had at Dean Team, they will receive our business again in the future. Thank you, ryan! More

Top notch buying experience Just bought a 16 Subaru Forester from Jason Moore. Great experience- he was up front and honest the whole way through. The rest of the staff were grea Just bought a 16 Subaru Forester from Jason Moore. Great experience- he was up front and honest the whole way through. The rest of the staff were great as well - always ready to help. More

Excellent Experience Ryan was extremely helpful and knowledgeable about the VW Jetta. Delivery was smooth and quick. We will be back when the lease on our Jeep is up. Ryan was extremely helpful and knowledgeable about the VW Jetta. Delivery was smooth and quick. We will be back when the lease on our Jeep is up. More