Dean Team Subaru Volkswagen

I started looking for a vehicle Saturday midday. Within the hour I received a call from Christopher, wanting to help with any questions that we had. We talk for a few minutes and he assured me he would ho the hour I received a call from Christopher, wanting to help with any questions that we had. We talk for a few minutes and he assured me he would hold the car we were interested in until we could meet Monday for an appointment he scheduled. We arrived early for out meet and test drive, the car was out front as promised. We drive the car and my daughter fell in love but decided to switch to a different color (same model) in which she happily drive off in Monday afternoon. Christopher was very friendly and helpful in taking the time to go over all of the fantastic safety features of this car. Thank you Christopher for the time you gave us (all day) Monday to get her in a safe and dependable car. More

An easy buying experience, in part because we had done some homework beforehand, but also because Tony made it a relatively low pressure transaction. Two comments of note: 1) we were not in desperate need homework beforehand, but also because Tony made it a relatively low pressure transaction. Two comments of note: 1) we were not in desperate need of a new vehicle and were happy to wait for one we knew was coming to the dealer in the next few days - we were kept informed of progress. 2) I wasn't thrilled with the last minute attempt to sell add-on care/warranty/maintenance packages. Instead of leaving it to the last minute, and frankly employing low key scare tactics, the better thing to do is to present those options earlier. If you've been saying you have a great and reliable product there's a disconnect when you suddenly turnaround and say you should consider additional long term care/maintenance/warranty packages. The goodwill generated up to that point is abruptly in the balance. From our perspective, we had a good idea going in what we wanted and what was acceptable to us. Plus we have another Subaru already which has been a positive experience for us anyway. More

I had a great experience purchasing my new Jetta. Russ was excellent explaining everything about the car and had no problem negotiating a price that I feel was very fair and reasonable. Would highly recom was excellent explaining everything about the car and had no problem negotiating a price that I feel was very fair and reasonable. Would highly recommend the Dean Team and especially Russ. More

Great Experience with Paul Biermann - Definitely Coming Back I spotted a used car online I wanted to buy, but unfortunately it was gone by the time I came by to look. I met Paul Biermann who was super easy to wo I spotted a used car online I wanted to buy, but unfortunately it was gone by the time I came by to look. I met Paul Biermann who was super easy to work with. I gave him my criteria for the car I was looking for and he said he'd call me back when a used car came in that fit my needs. Within a week he called me back and had a used Honda Civic with low mileage and a fair price. Shortly after purchase we noticed a small crack in the windshield that was growing bigger with the changes in weather. We let Paul know and he took care of it. We also had a great experience with Paul Fix in the service department and the car is road ready! I really felt like Paul listened to exactly what I wanted. The buying process was quick and simple and they didn't try to hard sell me on any add-ons or financing. I got the out the door price straight away and that means a lot to me. I will be referring family and friends here and coming back myself in the future. Best car buying experience I've ever had. More

We were shopping for a new car for one of our daughters. Henry took great care of us. He was very patient as we jumped from one model to the next. We were originally thinking a Crosstrek and ended up buyin Henry took great care of us. He was very patient as we jumped from one model to the next. We were originally thinking a Crosstrek and ended up buying a Forester. Again I can’t begin to tell you how enjoyable it was working with Henry. We’ll be back. More

We bought an Atlas from Jim Happe and he couldn’t have made it easier! He was very informative but did not pressure us at all. We would definitely recommend him and the dealership to anyone! made it easier! He was very informative but did not pressure us at all. We would definitely recommend him and the dealership to anyone! More

JD was great, he helped me get a great deal on my vehicle and the process went very quickly. I was very satisfied with the service. and the process went very quickly. I was very satisfied with the service. More

I wanted to thank you for making the purchase of my new Subaru Forester sport a smooth and pleasurable experience. I came with the intention to test drive the Crosstrek and glad I took John’s advise to t Subaru Forester sport a smooth and pleasurable experience. I came with the intention to test drive the Crosstrek and glad I took John’s advise to test drive the Forester sport . I appreciate the honesty and the fact that you were not pushy , giving us the time to think and be pleased with our purchase . I love my new car and I enjoy driving it ! This is my first time driving a Subaru and I am glad I made this choice . More

As a first time Subaru buyer I looked for a thorough and complete explanation of the value of this car. My salesperson, Tony Wright, delivered everything I needed to make my purchase easy. I would recommend complete explanation of the value of this car. My salesperson, Tony Wright, delivered everything I needed to make my purchase easy. I would recommend this dealership and Tony for any future Subaru buyers. Sadly I was disappointed in the low amount that was offered for my current car. It forced me to go to another dealer who made a fair offer, which was more than three times what the Dean Team offered. More

Enjoyable Experience From the moment we walked into the dealership we were greeted with a smile. Henry was extremely helpful and knowledgeable. He answered all our questio From the moment we walked into the dealership we were greeted with a smile. Henry was extremely helpful and knowledgeable. He answered all our questions, made sure he took his time to show us all the awesome features, and wasn't pushy or put any pressure on us. We left with a new 2020 Subaru Ascent and have zero regrets! We've had our Ascent for over a week now and have been bragging about how awesome Henry and the Dean Team Subaru dealership was. I think we are now forever Subaru owners! Thank you! More