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Deacon Jones Ford Lincoln

Goldsboro, NC

Overview
Reviews
Vehicles
4.8
756 Reviews
Deacon Jones Ford in Goldsboro is proud to be serving the Goldsboro, NC, and surrounding communities, with quality Ford brand vehicles and excellent customer service throughout your vehicle buying and owning journey. With models like the new Ford F-150, Escape, Expedition, Explorer, and more, we have something for every individual’s style, taste, and many financing options.
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3301 McLain Street

Goldsboro, NC

27520

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Showing 756 reviews

May 28, 2024

Quick service, and friendly staff! They took excellent care of me when I had a tire issue. More

by alpierce1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Hi Alpierce1031, thank you for taking the time to leave a review for us at Deacon Jones Ford Lincoln. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 28, 2024

They were backed up but worked me in out in less time than had been quoted but not less price than previous visit More

by lubymartin52
Recommend Dealer
Yes
Employees Worked With
Doesnt have my receive but did a
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Hi Lubymartin52, thank you for taking the time to leave a review for us at Deacon Jones Ford Lincoln. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

May 26, 2024

Deacons has been great as my sales and service dealer for the past 6 years. They give me reliable service at a good price in today's times. More

by HD4ME04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Hd4me04, we are so pleased you enjoyed your visit to Deacon Jones Ford Lincoln! We can't wait to see you again, have a great day.

May 26, 2024

I have enjoyed all the vehicles we have purchased from Deacon Jones in Goldsboro! We have been trading cars with Shane Borlin for 20 years. We trust him and believe in the Ford company! More

by debbieandandy14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Borlin
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Hi Debbieandandy14, thank you for taking the time to leave a review for us at Deacon Jones Ford Lincoln. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

May 25, 2024

Waited all day for my truck which I had made a appointment for previously , just for it to be done when I got there and still had to wait another 2 hours and on top of that this isn’t the first ti More

by Kam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service team
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Kam, we strive for 100% satisfaction, and we regret to find out that this was not the case. Kam, we regret to hear that your experience with us was not a more positive one. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

May 25, 2024

Everyone was very friendly and helpful, and mechanic's work excellent and timely--as usual. Also thoroughly enjoyed my conversation with General Manager, Robby Braswell. More

by kbMckinnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: John Mark, Frank, Mike, JB, and Chad.
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

May 25, 2024

Customer service was very helpful they understood my needs and We’re very timely. They did swing by a couple of times and give me updated information which I did appreciate.. More

by Riteplace24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The first gentleman at the service desk was the one to help me
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Hi Riteplace24, thank you for taking the time to leave a review for us at Deacon Jones Ford Lincoln. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

May 25, 2024

Excellent service always, cordial staff and outstanding and clean facilities. Always a pleasure to do business with Deacon Jones. More

by svelazquez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank at your service department
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Hi Svelazquez1, thank you for taking the time to leave a review for us at Deacon Jones Ford Lincoln. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2024

The service center was very slow and NO communication was given. I was there for almost 3 hours with 2 children and had to go ask when my car might be done. To my surprise, it was however NO one had come to More

by jessicagardner38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know their names, wasn’t given cards or paperwork
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Jessicagardner38, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (919) 736-3387. We look forward to hearing from you. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (919) 736-3387.

May 24, 2024

Kaylie Charles was great with the purchase of my new car. She is very knowledgeable and a pleasure to have worked with. More

by luvmywrangler
Recommend Dealer
Yes
Employees Worked With
Kaylie Charles
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Luvmywrangler, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Deacon Jones Ford Lincoln!

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