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Deacon Jones Ford Lincoln

Goldsboro, NC

Overview
Reviews
Vehicles
4.8
610 Reviews
Deacon Jones Ford in Goldsboro is proud to be serving the Goldsboro, NC, and surrounding communities, with quality Ford brand vehicles and excellent customer service throughout your vehicle buying and owning journey. With models like the new Ford F-150, Escape, Expedition, Explorer, and more, we have something for every individual’s style, taste, and many financing options.
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3301 McLain Street

Goldsboro, NC

27520

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Showing 611 reviews

May 10, 2024

Jeff Hill has helped my family with maybe 10 + vehicles. Very happy with Jeff and Deacon Jones Ford. More

by RICK321GRADY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Hill.
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Rick321grady, thank you for your kind review; we are happy to pass along your comments to the team here at Deacon Jones Ford Lincoln!

May 10, 2024

Always professional and very courteous. Would recommend to all our friends. Love service department always. More

by PACKFANS.THORNTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad, Robert, John Mark
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Hi Packfans.thornton, thank you for taking the time to leave a review for us at Deacon Jones Ford Lincoln. We're happy we could meet your expectations!

May 10, 2024

Service manager is ignorant and gives horrible customer service. Cost me extra money when wasn’t needed More

by qmemmelaar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert who is the service manager
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Hi Qmemmelaar, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at (919) 736-3387 when you have an opportunity, and we will be more than happy to try and turn your experience around.

May 09, 2024

Service department staff very friendly and helpful, explained all services performed and outlined any concerns that I asked about. Very professional More

by MSHAFER1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Olivieri
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Mshafer1953, thank you for your kind review; we are happy to pass along your comments to the team here at Deacon Jones Ford Lincoln!

May 09, 2024

Always polite and courteous ! The staff is very prompt and knowledgeable at addressing any issues! Love this service center ! More

by annh0914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Annh0914, we are so pleased you enjoyed your visit to Deacon Jones Ford Lincoln!

May 08, 2024

Robert performed the work on out 2018 Nissan Frontier. He kept us informed on everything as needed. We appreciate the customer service that was provided to us. Thank you Robert!! More

by PHYLLIS NETHERCUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 07, 2024

I always have a great experience at Deacon Jones Ford. The dealership is more expensive than I like but so far they have done outstanding work on my vehicles. More

by brwilliams68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 07, 2024

They were very helpful to order and install the parts that had been recalled by the company. More

by JIFFYDANJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose’
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 07, 2024

I feel I was overcharged. The part was $80 the labor greater than $200. The guy told me it would be an hour to do the job. So your rate is greater than $200 an hour? More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

We are disappointed to learn of your experience here at Deacon Jones Ford Lincoln, but will take this opportunity to improve.

May 07, 2024

Great service, Fast Good price Really good customer service. Beautiful facility with great waiting area. More

by JECAMPUZANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JB
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May 15, 2024 -

Deacon Jones Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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