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Deacon Jones Ford Lincoln

Goldsboro, NC

Overview
Reviews
Vehicles
4.8
611 Reviews
Deacon Jones Ford in Goldsboro is proud to be serving the Goldsboro, NC, and surrounding communities, with quality Ford brand vehicles and excellent customer service throughout your vehicle buying and owning journey. With models like the new Ford F-150, Escape, Expedition, Explorer, and more, we have something for every individual’s style, taste, and many financing options.
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3301 McLain Street

Goldsboro, NC

27520

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Showing 611 reviews

May 25, 2024

Customer service was very helpful they understood my needs and We’re very timely. They did swing by a couple of times and give me updated information which I did appreciate.. More

by Riteplace24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The first gentleman at the service desk was the one to help me
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Hi Riteplace24, thank you for taking the time to leave a review for us at Deacon Jones Ford Lincoln. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

May 25, 2024

Excellent service always, cordial staff and outstanding and clean facilities. Always a pleasure to do business with Deacon Jones. More

by svelazquez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank at your service department
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Hi Svelazquez1, thank you for taking the time to leave a review for us at Deacon Jones Ford Lincoln. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 25, 2024

Waited all day for my truck which I had made a appointment for previously , just for it to be done when I got there and still had to wait another 2 hours and on top of that this isn’t the first ti More

by Kam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service team
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Kam, we strive for 100% satisfaction, and we regret to find out that this was not the case. Kam, we regret to hear that your experience with us was not a more positive one. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

May 24, 2024

The service center was very slow and NO communication was given. I was there for almost 3 hours with 2 children and had to go ask when my car might be done. To my surprise, it was however NO one had come to More

by jessicagardner38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know their names, wasn’t given cards or paperwork
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Jessicagardner38, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (919) 736-3387. We look forward to hearing from you. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (919) 736-3387.

May 24, 2024

Kaylie Charles was great with the purchase of my new car. She is very knowledgeable and a pleasure to have worked with. More

by luvmywrangler
Recommend Dealer
Yes
Employees Worked With
Kaylie Charles
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Luvmywrangler, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Deacon Jones Ford Lincoln!

May 24, 2024

You could tell they care for their customers. They greet you with a introduction,smile and a handshake. Honestly I felt at home and at ease , knowing my vehicle is in Good Hands More

by roachtrucking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Polite, kind and friendly
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Roachtrucking, thank you for sharing your positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 24, 2024

I like the service staff and the waiting time It’s so convenient thank you Ford I have always been a customer and will continue to be More

by paha5491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one special the service department
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Paha5491, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 23, 2024

Service center contact did a professional job. 15 wo rd min imum is being used More

by JOHNTFLOWERS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Johntflowers, we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 22, 2024

Shane and his tech assistant gave excellent service. He was very personable and attentive to what I wanted. He delivered!!! More

by EASON1197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Borling
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Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Eason1197, we really appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 20, 2024

Good service. Brought my F-150 in for a recall and they actually went ahaed and took care of another recall I wasn't aware of. More

by Erich.webber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All performed well.
Report | Print
Nov 27, 2024 -

Deacon Jones Ford Lincoln responded

Erich.webber, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Deacon Jones Ford Lincoln

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