DePaula Ford - Service Center

State Inspection I was on time for my scheduled oil change and they were timely with the inspection. They did a good job. My service rep and the cashier were both ve I was on time for my scheduled oil change and they were timely with the inspection. They did a good job. My service rep and the cashier were both very polite and friendly. More

Depaula always takes care of me. Everything’s isn’t always perfect but they always do there best to make it right. I been getting new trucks for 10 years I’ve been to almost every Ford Dealer around th always perfect but they always do there best to make it right. I been getting new trucks for 10 years I’ve been to almost every Ford Dealer around there not all the same. I wouldn’t go anywhere except DePaul More

Timely response on service needs The Associates are very customer service oriented with consorted efforts to identify a need in a timely manner and deploy a viable solution to achiev The Associates are very customer service oriented with consorted efforts to identify a need in a timely manner and deploy a viable solution to achieve customer satisfaction . More

Good job as usual. Lennyis always helpful and his explanations are clear and on point .My car was ready when he said it would be. explanations are clear and on point .My car was ready when he said it would be. More

Earned my future business Great customer service, they handled my trade in quickly and fairly and the buying process was smooth and stress-free! A year later I went back for a Great customer service, they handled my trade in quickly and fairly and the buying process was smooth and stress-free! A year later I went back for a recall repair, they had me in and out in an hour and a half without any pressure to add on services. More

A great service provider for all your vehicle needs. Ordered an inspection and oil change. All completed within the promised time frame. A perfect experience. Ordered an inspection and oil change. All completed within the promised time frame. A perfect experience. More

It was the first time visit to DePaulo Ford.I was It was the first time visit to DePaulo Ford. I was listened to, treated with respect, and honesty. Fred , the manager of the service Dept is great It was the first time visit to DePaulo Ford. I was listened to, treated with respect, and honesty. Fred , the manager of the service Dept is great. I will continue to use DePaulo and recommend them to friends, Christine, Glenmont NY More

F550 Truck service Communication is poor. Hard time getting some one from service on the phone. Answering service promises a call back that does not happen. Communicatio Communication is poor. Hard time getting some one from service on the phone. Answering service promises a call back that does not happen. Communication was drive by us as the customer. As for the repair work completed, we have never had any issues with the quality of the work they have completed and will use them again knowing we will need to chase them down for info. More

I was blown away with the customer service that I received by the service dept. (Lenny) went above and beyond to listen to my concerns and problems. He kept me updated on the progress of my truck th received by the service dept. (Lenny) went above and beyond to listen to my concerns and problems. He kept me updated on the progress of my truck throughout. The service dept is a big reason why I continue to buy from this dealership! The loaner process was painless and the young man was very helpful getting me set up. More

Excellent Service DePaula Ford was very good . Our car was done as promised with no problems. The service folks were all very nice and courteous. We recommend their ser DePaula Ford was very good . Our car was done as promised with no problems. The service folks were all very nice and courteous. We recommend their service department to all. More