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This rating includes all service center reviews, with more weight given to recent reviews.
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2,694 Reviews of DePaula Ford - Service Center
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April 10, 2021
It was just a joy to deal with the service center they were very helpful in getting my truck right in and making sure I had a loaner were very helpful in getting my truck right in and making sure I had a loaner More
by Mroilbaron
Verified Customer
April 09, 2021
My car was repaired under a recall. After being completed, I was not notified and it took over an hour to retrieve the car. Could not contact anyone that knew where the car was.. completed, I was not notified and it took over an hour to retrieve the car. Could not contact anyone that knew where the car was.. More
by Evan
Employees Worked With
Mike Demartino, Josh Brogue
April 09, 2021
Quick and painless service! Appreciate all the small touches, like sending me a video of the inspection. Could have a little more outdoor waiting area. touches, like sending me a video of the inspection. Could have a little more outdoor waiting area. More
by jason
Employees Worked With
Josh Brogue
April 08, 2021
This dealership has lost my trust multiple times. Their body shop has absolutely no communication, and did not contact me with issues until I called them to confirm. My repairs took twice as long as origin body shop has absolutely no communication, and did not contact me with issues until I called them to confirm. My repairs took twice as long as originally quoted, and nobody called me to let me know it would take longer. I only found out when I called to see if it was ready to be picked up. Additionally, the shop continued to find more issues after the car should have been done, because they failed to open up and check the entire car in a timely manner. When attempting to call the shop, I was unable to get through on multiple occasions, and when leaving a message I did not get a call back. I have had two repairs to my car within the past year at DePaula, and I will not be returning as I am extremely unsatisfied with the shop and the customer service. More
by moyerr875
Employees Worked With
Ken
April 08, 2021
They were on time and gave me all the information I needed to keep my car in good shape. I don't remember who I worked with so everyone gets 5 stars needed to keep my car in good shape. I don't remember who I worked with so everyone gets 5 stars More
by JRIGHT76
Employees Worked With
Mike Demartino, Josh Brogue, Ron Bissonette
April 08, 2021
Very pleased with serviceWhat would you have me to Very pleased with service What would you have me to say Very pleased Work was done on time as promised Continue what you are doing Very pleased with service What would you have me to say Very pleased Work was done on time as promised Continue what you are doing More
by ccumm16
Employees Worked With
Josh Brogue
April 08, 2021
From the first day the aprprasor (either Vick or nick I think) and alicia were very professional and courteous. The work done was extremely satisfying. The pick up was smooth. When I shop for a car in a ye think) and alicia were very professional and courteous. The work done was extremely satisfying. The pick up was smooth. When I shop for a car in a year I will definitely go to depaula More
by Deborahbus832@gmail.com
Employees Worked With
Nick and alicia
April 07, 2021
Brought my vehicle in for a safety recall. While the dealership had it, they damaged it 3x including dropping a tool on it, getting into an accident with it in their parking lot, and causing a leak in t dealership had it, they damaged it 3x including dropping a tool on it, getting into an accident with it in their parking lot, and causing a leak in the sunroof which resulted in the sunroof controls no longer working. While they fixed the damage to the body of the vehicle, they have refused to face or responsibility for the sunroof. They sunroof worked when I brought it to them and was broken when they returned it to me. More
by splatthew
April 07, 2021
Great dealership, I like the workers especially Cristal, great customer service and very good at her work. This is the only place I would take my car. My baby drives like new again great customer service and very good at her work. This is the only place I would take my car. My baby drives like new again More
by AUBREYMBARRY
Employees Worked With
Crystal Blackman
