Back

DePaula Ford - Service Center

Albany, NY

4.5
2,208 Reviews

2,208 Reviews of DePaula Ford - Service Center

Sort by
February 20, 2020

Very professional talented team I had the pleasure to work with second to none service and respect will deal with you folks again have had 2 inquiries already 👍 More

by Deerhunter
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Frank the technical guy who showed me my truck
Feb 20, 2020 -

DePaula Ford responded

We appreciate the feedback! We strive to have great customer care at all times to ensure that everyone has a fantastic experience. Thank you for the recommendation and five-stars!

February 13, 2020

They always take good care of me and my car and that is why I keep going back crystal always does a great job on getting me in and out in good time More

by joe.gardy
Recommend Dealer
Yes
Employees Worked With
Service
Feb 13, 2020 -

DePaula Ford responded

Joe, we are thrilled to know that Crystal is a pleasure to work with any time you visit the dealership. We strive to have excellent customer care and your feedback reflects that. We appreciate the feedback and five-stars!

February 13, 2020

Recall on my brand new car (850 miles) Recall done fast and fast. In and out in 90 minutes. Service people friendly. They all seem to know their jobs well and are very competent, More

by Johnntravis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2020 -

DePaula Ford responded

Thank you, for your five-star feedback, Johnntravis! We appreciate it very much!

February 10, 2020

Great Service Since the Day I purchased my car in August of 2018, I have had Fabulous Customer Experience. Starting with the salesman, Carl Brickley, who was there More

by Loretta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal B. from service, Carl Brickley
Feb 10, 2020 -

DePaula Ford responded

Loretta, we are thrilled to know that the customer care that you received was top-notch! We strive to have excellent customer care at all times to ensure that everyone is treated like family. We appreciate your feedback and hope to see you around soon. Take care!

February 09, 2020

The service was excellent overall. I was only in for minor maintenance for my first time with this vehicle but was treated as a loyal, experienced customer. More

by Dris1431
Recommend Dealer
Yes
Employees Worked With
I can’t remember
Feb 10, 2020 -

DePaula Ford responded

Thank you for sharing feedback with us! We are happy to know that your overall Service experience was top-notch! If you ever need anything, let us know. Take care!

February 06, 2020

everyone in the service department was very helpful and worked continuously to locate the issue with my truck. Electrical issues are the worst to diagnose and howard was up to the task. The loaner vehicle More

by Paulie Walnutz
Recommend Dealer
Yes
Employees Worked With
mike d., alex, howard, and the nice lady in the loaner dept
Feb 06, 2020 -

DePaula Ford responded

We are elated to know that the overall service you received was top-notch! We strive to have excellent customer care at all times to ensure that everyone is treated like family! We appreciate your feedback and five-stars. If you ever need anything, let us know. Take care!

February 06, 2020

Wonderful! Quick! Comfortable Sitting room........ I have never had a bad experience at De Paula. The service has been exemplar and the employees have been courteous , kind, and respectful. Lenny is wo More

by Bro. Richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lenny Furman
Feb 06, 2020 -

DePaula Ford responded

We are elated to know that the service you received was a five-star experience! We strive to have wonderful customer care at all times. We are happy to have you as a part of the DePaula family!

February 06, 2020

Prompt service Everything I would have expected for service. Service Rep was straight forward with recommended maintenance suggestions. This is where I routinely tak More

by gary123d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Truck Service
Feb 06, 2020 -

DePaula Ford responded

Thank you so much for your feedback, Gary! We are elated to know that you had a wonderful five-star experience! We look forward to seeing you next time. Take care!

February 02, 2020

Last service visit The service staff was great. Helpful in letting me know what was covered under extended warranty. i would definitely recommend DePaula Ford to friends More

by PBSKELLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh and Jenn
Feb 03, 2020 -

DePaula Ford responded

Thank you for sharing feedback with us on your overall experience! We appreciate the five-stars and recommendation as well!

February 02, 2020

Very Good I have a 2014 F350 power stroke, I have had all my service done at De Paula Ford. Ron the service manager has been a pleasure to work with along with More

by Greenie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
Feb 03, 2020 -

DePaula Ford responded

We are happy to know that Ron is such a pleasure to work with! We appreciate the feedback and five-stars, Greenie!

...
210
...