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DePaula Ford - Service Center

Albany, NY

4.5
2,376 Reviews

2,376 Reviews of DePaula Ford - Service Center

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March 12, 2022

They got my car in for repairs fast. They took care of everything with my insurance company. I will certainly be back if I ever need more work done! More

by Bhlr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
March 12, 2022

Chance was great. All service dept coordinators were friendly and spoke of loving the company. Courtesy shuttle driver did not engage with passengers and was late for More

by karenmeemken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance and another woman in payment area
March 10, 2022

My car was serviced properly and in a timely manner. The staff are always polite and professional. For these reasons DePaula is my dealer! More

by Ltshere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
March 10, 2022

It took 7 days just to look at a the vehicle just to replace a sensor. Way too long. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fleet vehicle management
March 10, 2022

Depaula Ford made sure I had a prompt appointment within a week to get the transmission on my vehicle fixed. They were more than willing to work with my warranty company. Luis went out of his way to make su More

by laura.landauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis, Crystal Blackman
March 10, 2022

Very pleasant experience. Crystal was very nice and helpful checking me in. I was in for an oil change and they even accommodated my spontaneous rear view camera adjustment. More

by Phyde72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
March 09, 2022

the service was very prompt everyone was very courteous. snd i am very pleased with my service More

by 2DIANE228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
March 09, 2022

Did the repair. Steering wheel is still a little bit off center. Rides a bit better More

by Kgbauer3273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
March 08, 2022

Friendly nice service and staff was very helpful and convenient. The only problem is signs for Mazda garage need to be more direct. More

by Caputo3121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady who works in garage
March 07, 2022

Friendly staff . familiar faces. . Set table for expectations and keeps them. Lenny is a good representative More

by Chris mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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