DePaula Ford - Service Center

My vehicle was at DePaula fir 29 days. The original service rep gave me an appointment . I arrived on appointment day. The service rep let my vehicle sit. She didn't call me. She didn't w The original service rep gave me an appointment . I arrived on appointment day. The service rep let my vehicle sit. She didn't call me. She didn't work on it until i called her. She was still delinquent with handling my vehicle. I didn't get any real attention until she no longer work there and I then engaged Service Manager Tom who got things moving. Before I engaged Tom , I suffered economically, emotionally...because I had no vehicle to drive. I finally got my vehicle on 29 days later. I was thankful. If was not for the service manager , I would never return to DePaula . The service manager has made me want to come back if I need to. Please bring back courtesy vehicles especially if parts are on back order and vehicle can't be driven. More

I have not used DePaula for service before. Where I bought my Explorer closed. I had two recalls to take care of and they were great! On time with the work and some suggested maintenance tips. Where I bought my Explorer closed. I had two recalls to take care of and they were great! On time with the work and some suggested maintenance tips. I will go back! More

Quick service with free courtesy inspection was nice. Car was parked very far away for me to walk to which was inconvénient. Also passenger side window was wide open and hood was not fully closed. That w Car was parked very far away for me to walk to which was inconvénient. Also passenger side window was wide open and hood was not fully closed. That was not good. More

Service reps clear and efficient. Communication good during the whole process. I was satisfied with the work Communication good during the whole process. I was satisfied with the work More

Service is great but the prices Re high. $380.- to replace a key?. My brakes were done but they only did the rear?. I don’t understnd that. The front brakes usually need replacing first. $380.- to replace a key?. My brakes were done but they only did the rear?. I don’t understnd that. The front brakes usually need replacing first. More

Staff are courteous, pleasant and knowledgeable. Provided me ride home and to pick up my vehicle on time. Provided me ride home and to pick up my vehicle on time. More

They were courteous very helpful patient and the only thing the drawback is it took longer than what they said but that was all good thank you thing the drawback is it took longer than what they said but that was all good thank you More

Great service,on time The members of the service dept. Justin, Chance ---very easy to work with dept. Justin, Chance ---very easy to work with More

Had a very bad experience. Never got called about my car or given any information, had my car for 8 days for a simple check engine light and inspection Never got called about my car or given any information, had my car for 8 days for a simple check engine light and inspection More

Excellent customer service, Crystal Blackman in service is the best to work with. I recommend everyone that I know to the dealership is the best to work with. I recommend everyone that I know to the dealership More