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DePaula Ford - Service Center

Albany, NY

4.5
2,376 Reviews

2,376 Reviews of DePaula Ford - Service Center

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March 17, 2022

I had my 2021 traverse body fixed. I was very pleased. They did excellent work. It looks like it did when I purchased the vehicle. Very friendly and courteous staff in the collision of More

by WHCO241
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collision center
March 17, 2022

After the first time being there and being very dissatisfied they redeem themselves and fixed my truck and gave me a rental like I asked for More

by TD1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
March 17, 2022

Service advisor and staff very helpful and knowledgeable. I highly recommend your shop to my friends. More

by jimsweeney81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2022

Fabulous service people, constant open communication, prices are better than reasonable, and work is excellent. More

by mvonwergers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken ? - used to take care of people at the front door of the Collision Center. I can’t say enough nice things about his helpfulness., Ron Bissonette, Joseph McKeon
March 16, 2022

The last time I went I was there for over 8hrs! I never got my video on what they did to my vehicle. Customer service is always good when I call! Very nice people More

by HAITIA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
March 16, 2022

I was greeted promptly and cordially. Full attention and concern was given as I spoke. Car was handled with care to keep clean. More

by JOANNEPERRINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
March 16, 2022

DePaula has always been good when I’ve gone. When my car is in for service, Crystal always takes great care of it. More

by SANTINOROCCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
March 15, 2022

The service desk was amazing! Very helpful and made sure to get as much information as they could to help me. They were super busy, but stayed professional and never rushed me. More

by AUTUMNROB1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
March 15, 2022

Crystal was very good and knowledgeable about her job! She had my vehicle in and serviced in 1.5 hours. More

by Steve L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
March 12, 2022

Service with a smile 😀. Zach was great. He told me exactly how long it would take. Took my Ford credits. Will be back! More

by HC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachery
Oct 31, 2022 -

HC responded

Chance and Justin were professional, courteous and friendly.

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