DePaula Ford - Service Center

Good service department, treat people like real people and I travel the 20 minutes to service my vehicle instead of 5 minutes to my local dealer and I travel the 20 minutes to service my vehicle instead of 5 minutes to my local dealer More

Very bad. High cost repair without being consulted. Called many times for explanation and was never called back. High cost repair without being consulted. Called many times for explanation and was never called back. More

Long time for service parts to arrive. ..1+ months first time and 2.5 weeks and counting the second time. If replacement parts are not required, service is good. ..1+ months first time and 2.5 weeks and counting the second time. If replacement parts are not required, service is good. More

I couldn’t be happier with the friendly level of service I received from Ron! I received from Ron! More

Prompt check in for scheduled service, checked all recalls to ensure my car was up to date recalls to ensure my car was up to date More

When my vehicle was brought in for a major repair the shop was courteous and helpful and I was appreciative. However 2 days after getting my vehicle back I had to bring it back as it was having starting shop was courteous and helpful and I was appreciative. However 2 days after getting my vehicle back I had to bring it back as it was having starting trouble. It needed an alternator and I was appreciative of the shop not charging me for the labor only for the part. However in the days since I have noticed a squeaking in the front wheel that was fixed that was not present before this accident and my vehicle starts hard and does not drive smoothly. I feel there are more things wrong with my vehicle now than before it was worked on and I am very upset and frustrated that I will be taking it elsewhere to probably pay out of pocket for additional repair. Overall the staff were great but I feel the repairs are very disappointing and my vehicle does not start or drive the same anymore. Extremely disappointed More

I would like to commend Auto Tech Harold Parker for his courteous & thoroughness in handling of my services courteous & thoroughness in handling of my services More

Staff was very courteous , and helpful. They resolved the issues I had regarding the 2 recalls that were on my 2017 Explorer . Plus were timely in call backs and the service work. They resolved the issues I had regarding the 2 recalls that were on my 2017 Explorer . Plus were timely in call backs and the service work. More