DePaula Ford - Service Center

So my actual advisor, Chance, was great. I had a hole in my flex pipe that I was previously told was under warranty. Turns out , it was not. Before Chance could explain anything, his coworke I had a hole in my flex pipe that I was previously told was under warranty. Turns out , it was not. Before Chance could explain anything, his coworker, Crustal, was yelling about another situation when I arrived so loudly that I could not check in with Chance . She continued bullying others until it was apparently my turn. She jumped into the conversation saying she trained Chance and he was stuttering so she would make it clear- I needed to pay for the repairs whether o liked it or not. I explained that Chance wasn’t stuttering and he was explaining fine, but she kept cutting me off. Then another employee came into the room telling me to calm down, who I later found out was her husband. Chance was calling Justin the service manager in while this happening, and I requested to speak to him privately with Chance. I explained the situation, Chance confirmed, we went to look at my vehicle and see the problem. Justin did me a solid and worked with me on resolving it, Chance was great his efforts in verifying that it was or wasn’t under warranty. I was given the wrong info by an advisor from Mazda . Other than Crustal’s baseless and unacceptable outburst, my experience was good even though I had to pay for something I was told I wouldn’t have to. Crustal should not be dealing with the public. That was totally crazy and I encourage you to speak with other service advisors present to verify. And her husband, while I understand wants to protect his wife, I was not the threat in that situation nor the aggressor, and being ganged up on by both of them was becoming a dangerous LEGAL situation. More

Crystal is a wonderful service advisor. Friendly, knowledgeable, courteous. Always keeps me updated on my daughter's vehicle status (2 vehicles were purchased and are serviced there). Friendly, knowledgeable, courteous. Always keeps me updated on my daughter's vehicle status (2 vehicles were purchased and are serviced there). More

I would recommend Depaula Ford to anyone looking to purchase a vehicle for a reasonable price and no pressure sales pitch. purchase a vehicle for a reasonable price and no pressure sales pitch. More

The service in your service department is terrible no communication and they can’t handle the task that is put before them or communicate with the customer I’m very unhappy with the service communication and they can’t handle the task that is put before them or communicate with the customer I’m very unhappy with the service More

Great customer service and follow up. Professional and accommodating. Prompt response and friendly service in person and over the phone. Professional and accommodating. Prompt response and friendly service in person and over the phone. More

Service center was great ! Sales man I used doesn’t like to return phone calls Sales man I used doesn’t like to return phone calls More

De Paula did a great job working with the extended warranty people to get my repairs covered. warranty people to get my repairs covered. More

DePaula Ford is amazing, always helps me out, and I’m never waiting too long. Thank you ! never waiting too long. Thank you ! More

Provided a ride from dealership and picked me up after service was completed. Courteous, on time service, good communication, repairs were completed on time. service was completed. Courteous, on time service, good communication, repairs were completed on time. More

So nice and helpful. Made the whole experience easy. Explained the process and gave me a time estimate which was met Made the whole experience easy. Explained the process and gave me a time estimate which was met More