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DePaula Ford - Service Center

Albany, NY

4.6
2,688 Reviews

2,688 Reviews of DePaula Ford - Service Center

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September 09, 2022

First experience with Depaula service done and Warranty work performed within a reasonable period of time. No reason to complain at this point More

by Courtcopphil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
September 09, 2022

Justin, the Service Manager corrected any Problems associated with the Service. He was very professional in handing the service connected matters. More

by FREZZ638
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2022

Everybody was professional and courteous the car was excepted on time and finish on time More

by Joscarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Joscarry responded

DePaula Ford Sep 8, 2022 Joscarry VERIFIED CUSTOMER Everybody was professional and courteous

Sep 08, 2022 -

Joscarry responded

DePaula Ford Sep 8, 2022 Joscarry VERIFIED CUSTOMER Everybody was professional and courteous

September 08, 2022

Very professional service. Timely and reasonable. Neat facility. Free coffee in the waiting area. Thank you! More

by joglenn45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
September 08, 2022

The appointment was done as scheduled. Process explained properly and wait wasn't long at all. No complaints. More

by Robdelg21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't recall, sorry
September 08, 2022

Chance was very courteous and helpful on my service appointment. The waiting area was freezing cold. More

by DGERARD
Recommend Dealer
Yes
Employees Worked With
Chance
September 08, 2022

Chris and staff were very friendly and helpful. They dealt with the insurance company and even assisted with the return of my rental vehicle. More

by mom4boyz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chriss in Collision and Jeff Winne
September 07, 2022

Super convenient and friendly staff. Easy to make appointments and easy to get in and get out. More

by KDAMITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance
September 07, 2022

Depaula has been great to work with. I would highly recommended Depaula to anyone looking for a new vehicle or even looking for somewhere to have regular work completed on their vehicle. More

by firechik882002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
September 04, 2022

Very nice staff they took time to tell me about everything thing that was going to be done to my vehicle… More

by Cgraham040
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim
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