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DePaula Ford - Service Center

Albany, NY

4.5
2,376 Reviews

2,376 Reviews of DePaula Ford - Service Center

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April 01, 2022

Good service, guality product, expert and timely professional technicians. 👏 appointment are timely. Keep up the good work service department, you got my vote, nice. More

by AREGELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick plant, Crystal Blackman, Ron Bissonette, Joseph McKeon
April 01, 2022

SERVICE WAS VERY HELPFUL AND WAS PROMPT AND EFFICIENT. WOULD RECOMMEND FOR ALL YOUR SERVICE NEEDS More

by H.Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
April 01, 2022

Very friendly and explained very clearly. They are always busy but worth it. I will continue to got there! More

by deeroguitars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2022

All work requested was done properly and on time. Body work was great. Friendly service staff. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman, Ron Bissonette
Mar 31, 2022 -

Mark responded

Thanks

Mar 31, 2022 -

Mark responded

Thanks

March 30, 2022

Service department went above and beyond to help with getting my truck covered under warranty More

by Kevin.Rifenburgh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
March 30, 2022

Your service department staff are the greatest. . very pleasant, helpful. An keep informed on the progress the techs are with your vehicle. More

by dlegresley7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
March 29, 2022

Depaula Ford always go out of there way for me Service and sales. Can’t say enough nice things about the dealership as a whole. More

by BRYAN.PELLO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Crystal Blackman, Ron Bissonette, Joseph McKeon
March 29, 2022

Very professional and clean 0 excellent service done in a timely matter price could be a little bit better but overall good experience More

by mafiacity0315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
March 27, 2022

Zach did a great job taking care of my concerns with vehicle and making sure communication was well maintained, even keeping me in communication with technicians. Outstanding Job !!!! More

by JIM@BAINAUTOMOTIVE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Mohan
March 25, 2022

The customer service rep was did a great job checking me in and getting the car back for some routine maintenance. They had my car done I. The time frame expected. More

by FINEGAN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Mohan
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