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This rating includes all service center reviews, with more weight given to recent reviews.
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2,378 Reviews of DePaula Ford - Service Center
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Verified Customer
April 24, 2022
Everyone was super nice, they got me in & out timely (routine service and inspection)! Thanks! (routine service and inspection)! Thanks! More
by KTYREL3
Employees Worked With
Other Employees :
Crystal Blackman, Ron Bissonette, Joseph McKeon
April 24, 2022
I need my car fixed. I dropped it off March 30 they didn't fix problem and brought back still waiting for them to diagnose after 2 more weeks spending tons on rental cars I dropped it off March 30 they didn't fix problem and brought back still waiting for them to diagnose after 2 more weeks spending tons on rental cars with no loaners or estimated time of completion. Bought 150 k mile extended warranty. Would have expected more More
by bill.watters11
Employees Worked With
April 23, 2022
Everyone is friendly,cortious,pleasant to talk to. Worked with me on short notice (hard to find)can not say enough good things about the crew at DePaul Ford Albany Worked with me on short notice (hard to find)can not say enough good things about the crew at DePaul Ford Albany More
by garysmith3489
Employees Worked With
Other Employees :
Crystal Blackman, Ron Bissonette, Joseph McKeon
April 23, 2022
The minute I rolled my car in, it was an organized operation. A representative was right there to assist. They listened to the concerns I had and addressed them. Chance was my representative and alt operation. A representative was right there to assist. They listened to the concerns I had and addressed them. Chance was my representative and although I had to wait a little while before he got to me (both before and after the appointment ) as he was assisting other customers, he apologized for the wait and assured he would get to me right away. After the appointment, he explained the work that was done on my car and even checked for recalls. He was great and I”m satisfied with DePaula Ford. More
by LISAMARY1028
April 23, 2022
The staff there are very helpful and very knowledgeable about the cars would recommend them to anyone looking for a ford about the cars would recommend them to anyone looking for a ford More
by Wislov
Employees Worked With
Other Employees :
Jay Yudzevich, Crystal Blackman
April 23, 2022
Crystal was a Excellent service advisor kept me posted very nice and the vehicle was done in a timely fashion for the work that needed to be done. I will continue to bring my explorer there for service. very nice and the vehicle was done in a timely fashion for the work that needed to be done. I will continue to bring my explorer there for service. More
by Jp7934
Employees Worked With
Crystal Blackman
April 22, 2022
Great service! !! I did not wait long and I received some discounts. Good Job and I will return. !! I did not wait long and I received some discounts. Good Job and I will return. More
by Teacher5h
Employees Worked With
Other Employees :
Crystal Blackman, Ron Bissonette, Joseph McKeon
April 20, 2022
Usually received great service, but this time it was below subpar. Never received phone calls, status of repair, or work performed statement of service. Truly, a sad experience on their part. below subpar. Never received phone calls, status of repair, or work performed statement of service. Truly, a sad experience on their part. More
by MHACK3RD
Employees Worked With
Chance & repair tech
