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DePaula Ford - Service Center

Albany, NY

4.6
2,687 Reviews

2,687 Reviews of DePaula Ford - Service Center

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October 02, 2022

Chance and Justin were exceptional to deal with. Looking forward to seeing them again in the future More

by Travis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
October 02, 2022

A little disappointed , not a lot of attention to details , sloppy workmanship . Should have given more info to me . Follow up from Glenn was good service team did little to impress me More

by mike@turnkeyws.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2022

Very good service thank you very much I always get great service at De Paula Ford More

by WBR625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 01, 2022

Great service always. Was ready at the time they told us. We called them since nobody called us. More

by princessjes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No idea name
October 01, 2022

My truck has nothing but electrical issues and it came right from the factory not happy More

by Cagninar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jayson Newell
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2022

Awful service false promises, no communication and multiple lies I would never recommend to anyone More

by Taylor88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jayson Newell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Albin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Powell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kara DePaula-Lynch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon DePaula
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Yudzevich, Ron Bissonette, Huey Ali
September 30, 2022

I was very pleased with the way my service was handled. Chance immediately assisted me as I arrived. He has shown me the utmost respect and speedy service I would expect. I enjoy going to DePaula Ford for More

by eminy316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance in service and Alex for the shuttle
September 29, 2022

My car was brought in for a water pump replacement. It took 3 months and 3 service managers. Got it back finally and the car had oil or some sort of fluid throughout the interior stained into the seats More

by Mill3232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
September 29, 2022

Great service experience. Our service advisor Josh was a pleasure to work with and got us out on time. More

by Elaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vibbard
September 28, 2022

Chance was able to get my car in and fixed in a timely manner when I did not have an appointment. Very professional and courteous. Appreciate his efforts to have the car fixed quickly. More

by Muthpeter50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance Guild
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