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DePaula Ford - Service Center

Albany, NY

4.5
2,379 Reviews

2,379 Reviews of DePaula Ford - Service Center

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April 29, 2022

The dealership is convenient friendly and knowledgeable. Service was excellent for my 5000 miles service. More

by CURTWILKINS41053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
April 28, 2022

Light truck service excellent. Ron very informative and on the ball. Got me in and out and accommodated after hours pick up More

by DEANHAITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Fitzgerald , Ron Bissonette
April 28, 2022

I was able to get checked in quickly for my state inspection. Before I sat down to wait, they let me know there were no open recalls on my vehicle. I worked on my laptop from the waiting room until t More

by JOSH.SHELDON7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Mohan
April 27, 2022

Service Dept should improve communication, specifically providing vehicle status updates as well as expectations on length of time to complete service. I always have to call and ask. Service is not proac More

by SULLY101671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
April 27, 2022

Routine inspection- staff were friendly and professional. Very pleased with the service. Great staff and customer service from the beginning until the end. More

by HOLLYWOODDW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
April 26, 2022

Super helpful! Zachary answered all my questions and talked me through the whole process! Wonderful More

by Lolabunny123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Mohan
April 26, 2022

I was referred by Ford to have a recall service check on my class C motor home. Everyone was helpful and the service was done promptly. More

by pphillips7089
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
April 26, 2022

Great place to buy and service a car. Staff very helpful. Work hard to keep customer happy. More

by MARYANNBAGNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman, Ron Bissonette, Joseph McKeon
April 25, 2022

Took way too long for just an oil change! Car was not even washed or cleaned. Other places clean your car too. Will not return for oil change. More

by Jobella07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zachary Mohan
April 25, 2022

Justin in service made things right when I had to come back because I was having problem with my brakes. Made sure the problem was fixed right. He followed up to make sure things were going good,also he r More

by lanktreefrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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