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DePaula Ford - Service Center

Albany, NY

4.5
2,379 Reviews

2,379 Reviews of DePaula Ford - Service Center

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May 05, 2022

Excellent service! I was provided a car while mine was fixed and before I knew it the repairs were all done. More

by sana malik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kara DePaula-Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon DePaula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Huey Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman, Ron Bissonette, Joseph McKeon
May 05, 2022

Everything was good, and easy. Thank you For your help with everything. No issues to report. More

by CHURCHILLSTEVENK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman, Ron Bissonette, Joseph McKeon
May 05, 2022

They did a great job. Car was finished on time and service was professional, explained everything- very courteous More

by ddbroadway1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Navaretta, Crystal Blackman, Ron Bissonette, Joseph McKeon
May 05, 2022

I have had more than one pleasant experiences from this dealership but one not so nice. More

by Stchiera98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
May 04, 2022

Excellent service. Staff was very knowledgeable and friendly. They Exceeded my expectations. Tech was thorough More

by Jim Watkinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
May 04, 2022

DEPAULA does not treat there service staff well. I am not related to anyone who works there but I have been buying fords since 1992. The morale of the staff isn’t good. More

by CATWOOD46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette, Joseph McKeon
May 04, 2022

I’ve been with them since 2016 and it’s always a good experience… nice staff and treat you right More

by stephenhout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate in sales was awesome
May 03, 2022

Very fast and friendly service! I have been a loyal customer for over eight years! More

by EMCOLLIER12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022

After my most recent case service, I didn't feel that this dealership communicated well with me regarding my vehicles progress. More

by cristakat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
May 01, 2022

Efficient, fast and courteous. Highly recommended. I have another appointment scheduled for my wife’s car this coming week. More

by psarafin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Mohan…. @ 5 stars
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