DePaula Ford - Service Center

Was disappointed with the level of detail to service. I was sent home with a car that was missing a air filter and air intake hoses were disconnected. No quality checks were done. I was sent home with a car that was missing a air filter and air intake hoses were disconnected. No quality checks were done. More

Run as far and fast as you can from Depaula Ford! ! I have been a solid, loyal Ford owner for 30 years and they always have the same problems and specific electronic jobs HAVE to be completed at a ! I have been a solid, loyal Ford owner for 30 years and they always have the same problems and specific electronic jobs HAVE to be completed at a Ford dealer because only THEY have the codes. So who do you choose? If you have options, go somewhere other than DePaula Ford in Albany NY. Why?… My vehicle was brought in to have the power steering rack replaced as per my regular mechanic. It was there for 13 days for a job they said would take 3. I was given a quote of $2200 all in plus an alignment. I asked them to throw that in and they just chuckled! Surprise surprise….cost was 30% more (or $700) than quoted when they called to say it was ready.. I was angry at the 30% increase so contacted the service manager to get a breakdown of the final costs. He returned my call and left a voicemail message with the breakout of $1200 parts and $875 labor. It worked out to around $2380 with an alignment so I went to pick up my truck. When I arrived to pay what the service manager broke out on that voicemail message, they acknowledged they charged me for the core but wouldn’t (couldn’t?) update the invoice (I guess???) and asked me to come back the next day and they would “make it right”. Not sure about them making anything right except correcting their mistake and I was trying to give them the benefit of the doubt instead of being ignorant and making a scene, so I said yes and left my truck there another 24 hours. After work Friday I go back to the dealer again to pick up my truck only to find out “to make it right” was DePaula crediting the core charge they failed to take off in the first place and then sent me on my way $2,460 later! DePaula Ford doesn’t give a flying who ha about you, me or the next Tom, Dick or Harry who walks into their establishment. Bottom line is $$$$! That is clearly ALL they care about; NOT customer satisfaction! Why couldn’t I have left with my vehicle Thursday and just removed the core charge then? They did nothing additional to make anything right in my book, except inconveniencing me for yet another day without my transportation because why? Then to top it off, I drove away and now my check engine light is on with o2 sensor codes. Beyond angry is no description of how I feel! How would you feel at this point? Depaula never asked if I needed a rental, didn’t discount the alignment, tried to charge me $400+ for the core despite them knowing that should be deleted from the bill, probably intentionally left the o2 sensor unplugged (my mechanic looking today and I will know about that), then made me wait longer to correct something that could have been corrected on day 12 (or day 3 or 4 when originally promised?) If you respect yourself and your hard earned money, choose a different Ford dealer for your service needs! Although my guess is they are all the same, maybe look into a more reputable place to take your vehicle. Should you choose to go to DePaula Ford, don’t say you weren’t warned about their sketchy business practices! Check your invoice too because you may be the next individual charged for a core they “forget” to remove off your invoice!!! More

Great service. Very accomodating. Chance is the best. No bad e periences only good ones! Very accomodating. Chance is the best. No bad e periences only good ones! More

Appointmen for safety recall not performed because wrong part was picked. 3 hr wait time. part was picked. 3 hr wait time. More

I thought The service was good and very professional The wait time was a little long but understandable wait time was a little long but understandable More

Terrible service, I had to call every single day and get no answer. Finally got an answer only because I had to drive to location over 15 times. Got my car back, no diagnostic. Need to get alternator replac no answer. Finally got an answer only because I had to drive to location over 15 times. Got my car back, no diagnostic. Need to get alternator replaced, but refuse to ever go back. Also they left my turbo disconnected when they gave back my car. Getting in touch with someone at the location is like pulling teeth. Wouldn’t recommend to anyone! More

Chance was upfront and clear about what to expect when I brought my truck in. Thanks again. brought my truck in. Thanks again. More

Two hour for just an oil change is way way way way way waytoo long. waytoo long. More

I don’t think my car is really correct yet. I don’t typically bring my car to the dealer but I brought it to the dealer this time because I knew it needed work and I wanted it done right and th I don’t typically bring my car to the dealer but I brought it to the dealer this time because I knew it needed work and I wanted it done right and they would have to order the part ,which they did have to do. But I don’t think it’s done right ,still makes a noise. And then they charge me $382 an hour to put the part on ,I was there 55 minutes but I don’t think it’s correct. Harold Parker was my service coordinator he was OK. But I think the mechanic was really sloppy, my tires were supposed to be rotated, they lost one of the air valve caps, they didn’t put the right Amount of air in my two back tires. They both had 25 pounds of pressure, they’re supposed to have 32. I contacted Harold last Monday ,tomorrow be a week ,and I haven’t heard from him. My complaint is with the mechanics are just basically sloppy and I don’t think the job is done correctly. It is unlikely I will buy a car there again and it’s very unlikely once this problem solved I will bring my car to the dealer again. so my total bill was about $3800. Harold says OK you’re all set you can drive to Chicago well I barely made it to Amsterdam from Albany and my tire pressure light came on my car smelled like exhaust for a whole week and it still does a little bit. I’m just very dissatisfied with the whole event. More

Experience friendly service felt like I was part of the family Exciting experience thank you very much family Exciting experience thank you very much More