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DePaula Ford - Service Center

Albany, NY

4.5
2,379 Reviews

2,379 Reviews of DePaula Ford - Service Center

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May 13, 2022

Great on time service. Personal helpful though they did recommend service that was not needed at this time. Otherwise a pleasant experience More

by Ducky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
May 13, 2022

My wife and I are very happy with the service department. Very quick and easy. Thank you! More

by JESSIERAEBROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
May 12, 2022

Kind, courteous, dependable to know my vehicle, trustable to carefully attend to its maintenance. Grateful to have the good experience. Thanks More

by LAWRDI2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022

Super happy with service today and took very good care of me all the way up to me leaving More

by Christian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022

Very professional staff ! I was greeted by a friendly service greeter and very courteous and knowledgeable service advisor. As I was roaming into the sales floor I was greete More

by fdickers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022

Only had the truck back once for a short period the experience was perfect no problems fast courteous people More

by TERRIALBANO
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
May 10, 2022

No issues or concerns. Prompt, professional, polite service. Timely completion of the inspection I needed done. More

by Tgreene12144@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance
May 07, 2022

Vehicle was done in a short period of time and appreciate the attention of of your advisors in the car repair section gave my son (5yo) giving him a car toy to play with … made his day More

by FFCFDE15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Bissonette
May 07, 2022

Crystal helped me the minute I called her. It was also nice to meet Justin would offered helpful advice! I feel that my concerns were heard and I drove away feeling very secure that my tire wa More

by Barbieqgrill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
May 07, 2022

communication needs a lot of work, timelines need to be addressed with customers much better than they are now More

by andi
Recommend Dealer
No
Employees Worked With
Justin Dwyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Guild, Crystal Blackman
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