Back

DePaula Ford - Service Center

Albany, NY

4.5
2,379 Reviews

2,379 Reviews of DePaula Ford - Service Center

Sort by
May 23, 2022

Service and responsiveness is always first rate … gold stars! Thanks for making service experience so smooth and easy. More

by JLYNCH11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Restino, Crystal Blackman
May 21, 2022

My first time there and everything was finished quickly, staff was great, couldn't be happier. More

by daviddaguano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Z. Mohan
May 21, 2022

DePaula Ford is the only place I will get my F150 and Mustang serviced. They value me as a customer, and are always willing to go the extra mile to accommodate me. Crystal and Justin and all the techs ar More

by PBURGDORF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman, Ron Bissonette
May 20, 2022

Service was great! Lenny was great and took care of everything. He explained everything in detail. More

by TRAYC104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022

Everybody was friendly and helpful when I walked in place was nice and clean Oh it was a good experience More

by Scottv1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022

The staff is great, friendly and quite helpful. Keep up the good work you are doing. More

by EDWARDFORD
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
May 18, 2022

Chance was friendly and knowledgeable C He got me in and out quickly as possible. More

by mothepc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance
May 17, 2022

Personable friendly service. They took my car in as soon as I got there. They said an hour and a half and that’s what it was. More

by Chris.massie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022

Attentive to my service requirements and accommodating scheduling. Work was completed in the timely fashion . More

by MD.ELSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
May 16, 2022

I had to have my 2016 Explorer serviced due to recalls. They gave me an appointment right away, but I had to get it in before work, so we set up the date. Upon arrival, I was told that I could actually More

by jad1107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
...
144
...