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DePaula Ford - Service Center

Albany, NY

4.6
2,686 Reviews

2,686 Reviews of DePaula Ford - Service Center

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November 02, 2022

Chance was excellent for 1st time visiting with this vehicle. Was hoping to have Tyler Hill complete service but was unavailable and whom ever completed service did a fine job More

by Hollywood29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance
November 02, 2022

Courteous service, Luis was excellent and detailed in his review of service. All was well done, and attended to nicely. Depaula always solid in service. More

by JDONATO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis, Ron Bissonette
November 02, 2022

Service department is fast and convient for all my cars maintenance. Chance and the crew are top notch. More

by RMACHUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
October 31, 2022

Everyone was friendly and service was great! I was comfortable while I had to wait and the wait time wasn’t that long at all. More

by AliRaynor2189
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
October 30, 2022

Thanks to Luis Correa for his patience and professionalism. Excellent customer service and efficiency. Many thanks! More

by CAROL.LANZARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Correa
October 29, 2022

Great experience! ! Thank you, we will be back for our next oil change sooner then later More

by julie.adams1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 29, 2022

This dealership’s service stinks. They don’t call back & are impossible to get answers from. I will be sure to tell everyone I know not to use this dealer under any circumstances. More

by Kwolberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 29, 2022

Guess it ok. But I’m from the Adirondacks and the prices were out of this world! I can’t believe that it would cost over $600 for a break job b! That’s just unre More

by dawnscalzo57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 29, 2022

Great service department. Work was done properly and on time. Friendly and efficient staff. Kept informed along the way. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
October 29, 2022

Excellent customer service. Was able to get an appointment right away. Easy to schedule and convienient More

by rkong82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
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