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DePaula Ford - Service Center

Albany, NY

4.5
2,381 Reviews

2,381 Reviews of DePaula Ford - Service Center

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June 12, 2022

There was no wait to pull my car in and the staff were friendly and realistic with the wait time. More

by DMUEL26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2022

Chance explained the problem to me in terms I could understand. Was very polite and efficient. More

by JPMARTEL112624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance
June 11, 2022

I waited for 6 months to get my car into your shop to have the transmission replaced and heater fixed. My car was in your service center for nearly three weeks for a 3 day job. When I picked it up the pr More

by DJPETTY79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
June 10, 2022

I’m so impressed Quick fast and easy service. Great dedicated respectful and very helpful team. More

by lmelei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name not listed
June 09, 2022

Awesome service and sales staff. ...easy scheduling of service, convenient hours and clean comfortable facility. Plenty of inventory to choose from. More

by Frank Fretto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
June 09, 2022

Very customer oriented, chasing down an electric issue with my truck, took a long time to solve. But dealer kept me informed along the way and solved the issue. More

by Stuart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance guild
June 09, 2022

Quite the experience took care of me quickly and also treated me with immense respect More

by Maxsweeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2022

Staff was professional and knowledgeable. The work on My vehicle was completed in a timely manner. More

by DBURCH33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
June 07, 2022

They did all the work that was required and found some other problems that need to be resolved and also resolve those in a timely fashion. More

by Altamont.rescue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
June 07, 2022

Nice staff, kept me informed. It did however take a little longer than expected. Should have water and snacks available More

by SWINDERS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Mohan
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