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DePaula Ford - Service Center

Albany, NY

4.5
2,383 Reviews

2,383 Reviews of DePaula Ford - Service Center

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June 21, 2022

Friendly, fast, accurate and most important of all. .. accurate!! Chance was awesome!! Will see him again! More

by steve.kulls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance Guild ---> 5 outta 5!!!, Marc Arvilla
June 20, 2022

Jeff winne body shop manager went above and beyond. Experience was great. Car looks great More

by Jmchass1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Winne, Ron Bissonette
June 19, 2022

It’s been a great experience so far with DePaula. The employees are always nice and accommodating. They suggest things to be done but never push. Ms. Blackman and her team do a phenomenal job. More

by MICTLAN73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
June 19, 2022

World Class store. As soon as I walked inside, I knew I was among professionals. More

by GUSTAV.CARIGLIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Body Shop Team
June 18, 2022

Everything went smooth, and on time. car was ready when they said and friendly. Thanks More

by Mcoogs1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
June 18, 2022

There was almost no communication with me from the body shop and I was told almost weekly when I called that my car was delayed again and it ended up taking almost two and a half months after the ordered t More

by NEWTS84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Bissonette
June 18, 2022

I can only say what I have always said I have always been satisfied with service at DePaula especially that provided by Ms Blackman and her team. More

by KBM6924
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
June 18, 2022

Lenny is trustworthy and an excellent mechanic. We are always pleased when he is servicing our vehicle. More

by CHUCKAMODEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2022

Great experience in them middle of one of your service reps abruptly quitting. The rep that took over did an amazing job! More

by DWDWITZ81551
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2022

Thank you, Lenny Farnam. Your knowledge of Ford Pass and nearby eateries is unparalleled. Always a pleasure doing business with you. More

by BROOKS1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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