DePaula Ford - Service Center

The people I dealt with seem to be sincere and cared about the service they were providing about the service they were providing More

Great job on collision repair. It took two weeks instead of 6 days but they found additional damage which had to be approved but they did not explain this to me. So rental costs w It took two weeks instead of 6 days but they found additional damage which had to be approved but they did not explain this to me. So rental costs were higher than expected. More

Excellent friendly service and sales staff. Timely service , clean facility, walks you through the entire service process. Timely service , clean facility, walks you through the entire service process. More

The gentleman that was assigned to help me was great. I know my service was not planned, but feel it could have gotten done sooner. It was just new tires. I know my service was not planned, but feel it could have gotten done sooner. It was just new tires. More

Chance did a great job working with me to complete recalls, as well as recommending alignment which was way off. Fast, quick, and easy service which isn’t common amongst most dealerships. recalls, as well as recommending alignment which was way off. Fast, quick, and easy service which isn’t common amongst most dealerships. More

Service staff struggled to meet customer expectations due to the ongoing problem of “parts being on back order.” First and second line Managemet have no control of this and struggle to empathize with the to the ongoing problem of “parts being on back order.” First and second line Managemet have no control of this and struggle to empathize with their situations. There appears to be little understanding on how to address or improve the employees attitude so a culture of productivity and success can take hold for current and new employees. I would no buy a vehicle from this location because my vehicle purchases are high end ($90K+). And I believe employee attitude and behavior are part of positive enviorment and important in a successful buying process. More

They were very helpful, and were prompt with their service of my vehicle and I was very satisfied with everything service of my vehicle and I was very satisfied with everything More

This is the 3rd survey I've answered since the service visit. Poor customer service. Vehicle not finished when promised. (1hr late) no updates on progress. No explanation of service performed. Told to visit. Poor customer service. Vehicle not finished when promised. (1hr late) no updates on progress. No explanation of service performed. Told to reschedule when qualified techs are scheduled during the week. I called to schedule service to get light fixed, 1st available date 5 weeks out. More

Very efficient at getting my car in with out and an appointment. The staff was professional appointment. The staff was professional More

Excellent Customer service from the initial writing of the claim to the keys being handed back after repairs were completed. Everyone treated each other with respect and treated the customer's with an ur the claim to the keys being handed back after repairs were completed. Everyone treated each other with respect and treated the customer's with an urgency of making sure all concerns were honored and handled. They took the time to sit down and even walk you into the repair area ensuring your safety I must add. Letting you see the QUALITY OF THE WORK BEING DONE, NO RUSH JOB EVERY VEHICLE WAS HANDLED WITH CAR. WOULD I RECOMMEND THEM... MOST DEFINITELY !!! More