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DePaula Ford - Service Center

Albany, NY

4.6
2,686 Reviews

2,686 Reviews of DePaula Ford - Service Center

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December 21, 2022

Great customer service in a timely manner . Wouldn’t ask for anything more . Thanks again More

by ALNY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
December 19, 2022

I feel the process was long. I was told that I would receive phone calls with updates on my vehicle, and I had not received any call. My vehicle was brought to the facility maybe More

by Ryan G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember.
December 19, 2022

Very friendly and accommodating. All staff were pleasant and easy to talk too. Had my car done within a reasonable amount of time. Will be back for next service More

by Amarier418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
December 19, 2022

The repairs were competed in one day as promised and I am happy w the dealership for the quick turn around More

by Jasong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haroon Matin, Ron Bissonette
December 18, 2022

This visit was Thorough & efficient. I was in & out in no time. Can’t say enough good things. More

by meladeante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept as a whole
December 17, 2022

They were very prompt and allowed me to come in for service being a commercial account I need my vehicles back as soon as possible and they were very accommodating More

by GNH Lumber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
December 16, 2022

Always an easy trip to de Paula, never fails to be a quick service and kind staff More

by MURASKIPETER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
December 16, 2022

Extremely professional delivered the service to my vehicle on time as promised I would recommend them to any ford customer More

by PAUL@ARCON.BZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
December 16, 2022

Courteous knowledgeable, and got the job done explained everything that needed to be done and the cost More

by rmpesci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
December 16, 2022

The Best! Hassle free, honest, trustworthy, no games to be played. Drove off the lot, shout out to Dan Furman, Jimmy Rosamino and all the staff who made it More

by lisa.caruso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Furman , Mazda, DePaula, Management , Shuhab Noory
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