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DePaula Ford - Service Center

Albany, NY

4.6
2,686 Reviews

2,686 Reviews of DePaula Ford - Service Center

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December 27, 2022

DePaula’s has been are go to dealer for our Ford Escape service. We are very satisfied with the service & professional help that we received. More

by PCLARKK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
December 27, 2022

Great Service Team Starting From The Service Manager Justin and Service Writer Luis and Tech Jeremy......This is My Second Vehicle with DePaula Ford and These Guys have all Ways gone above and beyond!! More

by Reyes44751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2022

They had my truck for two weeks ,payed 5500 for front end work and it's worse, sad poor communication More

by Stanrob2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance
December 25, 2022

Everyone was very kind, they took very good care of me and my car. Was in and out in a short amount of time. Very pleased. Thank you to Jason and Harold! More

by Melissamcguire1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Keville, Harold I don't know his last name. They were both wonderful 5 stars.
December 25, 2022

Thank you. It’s good to know we have someone we can friend in with our vehicles they did a good job More

by TOMANDAMY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
December 24, 2022

The staff was very knowledgeable and friendly. They took care of me and used the factory warranty complimentary service before using the one the dealership gave me so that the factory warranty wou More

by Bryon Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service members not listed
December 24, 2022

It took 3 times longer than initially told for my repair. Very frustrating. Always an excuse why it was taking longer than expected. More

by dmartyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2022

Justin was great solved the problem right away Polite and very professional as well as knowledgeable. More

by david129564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2022

Fine. .but waiting for 3 days for car why? No loner car? Do have this service available? Otherwise everything was fine...no more to say... More

by Rodshar14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
December 21, 2022

My salesman was John Fulgan. He was a very nice and tentative man. Bought a car of the man with no complaints. More

by captavius1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fulgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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