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DePaula Ford - Service Center

Albany, NY

4.6
2,686 Reviews
Call Service Center (518) 375-2163

2,686 Reviews of DePaula Ford - Service Center

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January 01, 2023

Pleasant they knew what they were doing had the parts and did a good job. Over all a wonderful experience. More

by Dbaelvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
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December 31, 2022

DePaula Ford had Great service. The employees were kind, organized and quick. The waiting area is spacious so you dont feel like you are waiting on top of strangers. More

by nicoleforth10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Guild, Dick Corbett
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December 31, 2022

Fast service and reasonable prices. I've been here before and I'll continue to bring my business here in the future More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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December 31, 2022

Very professional, friendly, competant and timely. Great job guys. Thanks a lot for fixing my car More

by A0TOOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
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December 31, 2022

Justin took care of my brakes as he said he would . Great job! He is there and ready to make sure iam taken care of. More

by lanktreefrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 30, 2022

Part needed to be ordered from Ford. Repair was made quickly upon receipt of part. Thank you. More

by Dottie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
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December 29, 2022

DePaula did a great job on my car. They gave me an estimate for completion and the were on time. Courteous and helpful, More

by LoriMick
Recommend Dealer
Yes
Employees Worked With
Staff at Collision Center
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December 29, 2022

I worked with Luis, who made every effort to ensure my car problems were addressed. More

by patrickkevinkennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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December 29, 2022

Always received the very Best service! Exactly I come back to DePaul. Such courtesy and professionalism! More

by haroldnelsonps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance, and another gentleman who once worked here with his wife Crystal. He is, Ron Bissonette
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December 28, 2022

The service for my recall was great , HOWEVER, the amount offered as a trade-in for my 2014 Escape was far below it’s value (offered: $3500. Another dealer ( not Ford offered $ 8500.No decision as yet) More

by GROUPS4FUN
Recommend Dealer
Yes
Employees Worked With
One was sales mgr on trade
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