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DePaula Ford - Service Center

Albany, NY

4.5
2,383 Reviews

2,383 Reviews of DePaula Ford - Service Center

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July 27, 2022

A excellent place for service on your vehicle. Crystal was excellent to work with and very friendly. More

by JETSGUY06
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
July 27, 2022

I was kept informed about how the service was going and it was way quicker than the last time I was there. More

by jmerolle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
July 25, 2022

Josh was very helpful to schedule my detail cleaning services for a Saturday schedule, good communication, 10/10. I drove up there from Westchester county since the detail cleaning last time was flawle More

by win
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh from detail 10/10 for customer service. Eddie, the person who drove me has good customer service too... 5 stars for both (customer service wise). Person who did the detail cleaning is 1-star
July 24, 2022

Very friendly and helpful, took me in last minute and helped me get my car fixed More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman, Ron Bissonette, Joseph McKeon
July 24, 2022

it was fast and everyone was courtous and was done when they said it would be More

by TS46977
Customer Service
Recommend Dealer
Yes
Employees Worked With
chance
July 23, 2022

The service was great . We didn’t have to wait long ( about 40min) they were very prompt we were very happy with their service More

by Don’t have one
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
Jul 23, 2022 -

Don’t have one responded

Thank you for your GREAT SERVICE we very much appreciated it.

July 22, 2022

Great service. Never have an issue with service at this dealership. Thanks for good service. More

by KKELLEHER620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
July 22, 2022

It’s a very friendly dealer everyone is very helpful and they have a nice waiting area More

by anac.martinez203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
July 22, 2022

Our service advisor and the techs that work on our car are always helpful and courteous. More

by mp-ekmurray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2022

Happy with repairs. Vehicle could of been a little cleaner. The bill for the repair’s was very clear. Enjoyed working with Crystle. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
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