DePaula Ford - Service Center

Friendly and courteous! Chance is a great service representative who knows what he is talking about. My service was done in a timely fashion and the computer reflected the c Chance is a great service representative who knows what he is talking about. My service was done in a timely fashion and the computer reflected the changes appropriately. I was happy to find that the coffee has returned to the waiting area. The lounge was very clean as were the bathrooms. More

Great service department. Sales and other staff always try to be helpful. Have been with Ford for a long time. Sales and other staff always try to be helpful. Have been with Ford for a long time. More

Great service and detailed information to what they are performing. On time and won’t do anything without your approval first . performing. On time and won’t do anything without your approval first . More

Service went off at the specified time and the procedures were discussed after a technician looked my vehicle over. Very satisfied with my experience. A were discussed after a technician looked my vehicle over. Very satisfied with my experience. A More

This dealership had very poor communication and customer service.They attached their mission statement to my receipt and they severely failed to meet their own mission statement on service. Service was not service.They attached their mission statement to my receipt and they severely failed to meet their own mission statement on service. Service was not performed in the time promised and no explanation was given. While they had my car for a month each time I was told I would receive a call back for an update or anything I never did. Once the date had passed that they said the service would be done I tried to call and get an update. This was met with me either being hung up on, put on hold for 30 minutes at a time and having to call back because they forgot I was there or when I actually talked to someone they would not give me an answer on the status of my car because they didn’t even start the work yet. It took three hours of phone calls two days after they said it would be ready to find out they never started work at all. No one was blatantly rude or impolite during any exchange I will say that. There was just no quality or effort in the customer service I received and would never bring my car there again. It was the worst customer service I have ever experienced. More

The only problem I had that it took almost three days to get a tire replaced get a tire replaced More

Wonderful experience. Everything went smoothly. I will definitely keep bringing my car there for maintenance Everything went smoothly. I will definitely keep bringing my car there for maintenance More

Waited 3 hours to get service done and they did it… Now have to wait almost a month for my next appointment have to wait almost a month for my next appointment More

I had a plastic shroud on my vehicle work in Bend one hour after purchasing it, called service department and parts department ordered Park schedule time to come in only to wait an hour on the service da hour after purchasing it, called service department and parts department ordered Park schedule time to come in only to wait an hour on the service day and be told that they don’t have the park and then it needed to be ordered terrible service and attitude More