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DeMontrond Hyundai

Texas City, TX

3.2
463 Reviews

3220 Gulf Fwy

Texas City, TX

77591

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463 Reviews of DeMontrond Hyundai

January 10, 2024

The dealership is not equipped to provide good customer service. Staff ok but management NO More

by shantawilliby57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I worked with Corbin
Jan 11, 2024 -

DeMontrond Hyundai responded

Thank you for the feedback, shantawilliby57. Please know that customer satisfaction is paramount to us! Would you consider providing some insight into your single-star rating? Please email us your contact information directly to: feedback@demontrond.com so that we may better understand your most recent experience and feedback with our dealership.

December 14, 2023

BEWARE: I had dropped my Santa Fe off for a scheduled service and left a white Yeti coffee cup on the front floor board of my vehicle. When I returned to pick the vehicle up the Yeti cup was gone. More

by pissedoffbuyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Bateast, Robert Faust, Brad Northcutt
Dec 23, 2023 -

DeMontrond Hyundai responded

Hello pissedoffbuyer, we would like to better understand your concerns to see how we can help and resolve the issue. Customer satisfaction is our top priority. If you would, please send your best contact information, along with any additional information regarding your visit to us at: feedback@demontrond.com. Thank you so much!

June 01, 2023

The service department of Hyundai is the WORST! They do not return calls or even call you with a status on your car. They hardly ever pick up the phone. My car has been there for 3 weeks. I dro More

by Kim O.
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Wolff, Robert Faust
Jun 02, 2023 -

DeMontrond Hyundai responded

Thank you for the feedback, Kim. Please know that customer satisfaction is paramount to us, as we will be escalating your concerns to our upper management team for their immediate review. Would you kindly send us your best contact information to: feedback@demontrond.com so that we may further look into this for you?

Jun 02, 2023 -

Kim O. responded

I just emailed you my contact information - 713-299-9253. Also, I picked up my car yesterday and Robert Faust was cold to me. He also, stated he never received my messages. In which that was a complete lie - when I called his direct # it states his name.

Jun 03, 2023 -

DeMontrond Hyundai responded

Kim, thank you we have received your information and have forwarded it to our upper management team. We appreciate your feedback!

April 28, 2023

I went into the service department at Demontrond Hyundai in Texas City on April 28, 2023 to get an inspection and oil change. I have bought three cars from this dealership and have been VERY HAPPY with the More

by Lucy0105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Swiger, Robert Faust
Apr 29, 2023 -

DeMontrond Hyundai responded

Lucy, we’d like to thank you for your feedback and for your patronage! Please know that we take customer care and satisfaction very seriously. At your earliest convenience, would you please send your best contact information to: feedback@demontrond.com so that we may further look-into your review? Thank you again and we look forward to hearing back from you soon!

Apr 29, 2023 -

Lucy0105 responded

I would gladly give you my phone number, but I do not want to do that online. You do have my phone number in your system at the local dealership where I went to. If you would like to call me, you’re more than welcome to.

December 22, 2022

Shannon made my appointment and was very courtesy and professional. David in Hyundai service center was very knowledgeable and called me to let me know a time to pick it up my vehicle on the day promised More

by pattymikeypearson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon, David Wolff
Dec 23, 2022 -

DeMontrond Hyundai responded

Thank you so much for taking time out of your day to share your experience with everyone, Pattymikeypearson. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.

November 21, 2022

By far the smoothest no xx car buying experience I’ve had. I came in not knowing what I wanted, but Justin Mata was eager to accommodate me. He was patient, respectful, and honest. Just is truly committe More

by joseph_karl93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Mata
Nov 21, 2022 -

DeMontrond Hyundai responded

Your kind words mean a lot to us, Joseph_karl93. We appreciate your feedback and are happy to hear that Justin was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Congratulations on your new vehicle!

November 03, 2022

I absolutely loved my car buying experience here. Tony, Kelly and Mike were so knowledgeable and helpful and answered any questions I had. I would recommend anyone to go visit them and see what these More

by Morrisglobalworks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Victoria, Kelly, Mike
Nov 04, 2022 -

DeMontrond Hyundai responded

Morrisglobalworks, thank you for taking the time to inform us of your positive experience. We are sincerely pleased to know that our team's efforts have made the difference in your car buying experience. If you ever have additional questions or need service, we are more than happy to lend a hand. Congratulations on your new vehicle!

October 02, 2022

Just walk in and ask for Quentin, he'll take care of everything else and insure you get the right car at the right price. Easiest car buying experience imaginable! More

by Jdawg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quentin Colelli
Oct 03, 2022 -

DeMontrond Hyundai responded

Jdawg, thank you for taking the time to inform us of your positive experience! We are sincerely pleased to know that Quentin's efforts have made the difference in your car buying experience. If you ever have additional questions or need service, we are more than happy to lend a hand.

September 22, 2022

Tony Victoria was very helpful, professional, and straight-forward. I would definitely recommend doing business with DeMontrond Hyundai and Tony. More

by Uncle Charlie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Victoria
Sep 23, 2022 -

DeMontrond Hyundai responded

Uncle Charlie, thank you for taking the time to write about your experience. It's great to know that Tony was able to provide you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else we can do to help you.

September 12, 2022

Tony Victoria got me a hybrid car in less than a week, which is unheard of! My car broke down and I needed a new car ASAP. I wanted a hybrid to help with gas and the environment and he found a beautiful n More

by caroline
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Victoria
Sep 13, 2022 -

DeMontrond Hyundai responded

Wow, thank you Caroline for such an amazing review! We can't think of anything else that excites us more than to hear that we have made our customers happy. We hope to have earned your business in the future.

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