David Wilson's Villa Ford

Faith Restored in New Car Purchase from Dealership There are not enough stars in this review to adequately express the excellent experience with Villa Ford and the outstanding staff who facilitated the There are not enough stars in this review to adequately express the excellent experience with Villa Ford and the outstanding staff who facilitated the sale of my new Fusion. Prior to purchasing at Villa Ford, I went to a large dealership which was much more local to my home and the place where I purchased my previous Ford. I was met with indifference and sub-standard professionalism, to say the least. Specifically, my request for a particular vehicle to be transferred between dealers was postponed for several days and I was purposefully lied to about the vehicle's location. Yes, I was given lies instead of support and service to facilitate the purchase. To this end, I decided not only to find a different dealership, but to look for a different car make. I had enough of Ford based on the treatment I was given as a long time loyal customer. However, fate intervened and I located the original vehicle I wanted to buy. Prepared for another round of lies and "car salesman snobbery", I pulled up to Villa Ford and was met by a group of employees who greeted me and bent over backwards to assist me. It was like I was THE most important customer in the world and their mission was to make me happy. Long story, but it resulted in a very happy ending. The product specialist, finance manager and the superior salesman AJ, created a memorable new car buying experience which I will never forget. Although the dealership is 20 plus miles away from my home, it is the ONLY dealership where I intend to do future business. Thank you and well done, Villa Ford! More

Excellent Customer Service Service writer (Paul Jackson) was knowledgeable and the price was fair. The time required was actually less than I'd anticipated. There was some co Service writer (Paul Jackson) was knowledgeable and the price was fair. The time required was actually less than I'd anticipated. There was some concern for a possibly leaking cooling system, but Mr. Jackson was able to determine that was not a problem., He also determined that the automatic transmission service was not yet due, which was a great savings. More

DP's Review Excellent customer service with quick turn around. The price for the tire replacement actually beat the local chain stores! Paul was outstanding and Excellent customer service with quick turn around. The price for the tire replacement actually beat the local chain stores! Paul was outstanding and very thorough. More

We are very happy with our experience with Villa Ford. We were looking for a car after my car died unexpectedly. We had an idea what I wanted and Villa Ford was able to deliver everything we expected. Th We were looking for a car after my car died unexpectedly. We had an idea what I wanted and Villa Ford was able to deliver everything we expected. The employees are friendly and helpful. It was a pleasant experience overall. More

Missed one important thing Your mechanics let the entire system down (even the sales department) when they failed for the second time to rotate the tires. Simple thing, now I h Your mechanics let the entire system down (even the sales department) when they failed for the second time to rotate the tires. Simple thing, now I have to go to my Goodyear dealer to get it done. Guess what, he does interval servicing too. Why not just go there instead in the first place? TELL THEM THIS (the mechanics). If they didn't do that, what else didn't they do? Did they actually do my injector service? Now trust comes into the picture, all over a simple tire rotation. Matt was the service writer and was very courteous. More

Very pleasant Everyone at Villa Ford was pleasant and helpful. Alex in Sales, Trent the Product Specialist and Dan in Finance are top rate at what they do! Everyone at Villa Ford was pleasant and helpful. Alex in Sales, Trent the Product Specialist and Dan in Finance are top rate at what they do! More

A New C-Max Energi Since this is our 3rd C-Max leased from David Wilson't Villa Ford, we knew what we wanted when we walked into the dealership. Within 3 hours, we drov Since this is our 3rd C-Max leased from David Wilson't Villa Ford, we knew what we wanted when we walked into the dealership. Within 3 hours, we drove off the lot in a 2016 Kona Blue C-Max Energi [SEL], but not without a little snag. Thinking that all the SEL's were the same...they are NOT...we inspected the car brought around for us to view, and went back to the office to proceed with the deal. It's only then that we were told: "You know that this vehicle has no backup camera." We did NOT. So, back to the drawing board. Car #2 was brought out for inspection, and we carefully went over the list of options. But, of course, the options cost quite a bit more $. So the well-advertised price for the big July 4th sale, floated away, and our monthly lease payment increased accordingly. Not once did the salesperson tell us that there are different packages available on the SEL in the initial negotiation. Since we already drive a 2015 loaded Energi, [SEL], we were dismayed to find out that our 2015 has many perks that the new car does not. But the bottom line...at 80 miles a gallon, it all works out in the end. More

Our 12 truck from Villaford Great team from Julian our fleet representative to the finance manager! Also my guys in the company pass up three closer ford dealers to take to Vill Great team from Julian our fleet representative to the finance manager! Also my guys in the company pass up three closer ford dealers to take to Villaford service center!!! More

Great Experience Within the last 2 years, we've purchased 2 vehicles from Villa Ford! After having a few hiccups with the maintenance on our vehicle, Brian Boyda & Za Within the last 2 years, we've purchased 2 vehicles from Villa Ford! After having a few hiccups with the maintenance on our vehicle, Brian Boyda & Zac Slaughter were able to correct and guide us into a new vehicle without any issues! They truly seemed to care about our needs. And not only were they accommodating, they seemed to laugh with us on the issues that seemed to be happening. A big Thank you to the Finance department (Jorge)! You knocked out the worst process of buying a car so quickly! Thanks! All in all, we LOVED working with Brian, Zac & Jorge! We will DEFINITELY be recommending our family and friends to go through VillaFord! Thanks again for your time and effort in correcting any problems we had! We truly are thankful and happy customers! More

Great customer service I trust Julian and knew there was never a choice of going anywhere else. I'm in sales and Julian's experience continues to be superb in every aspe I trust Julian and knew there was never a choice of going anywhere else. I'm in sales and Julian's experience continues to be superb in every aspect from beginning to end. Thank you More