David Wilson's Villa Ford

I have purchased several vehicles from Villa over the years. They have always treated me right. years. They have always treated me right. More

Was for a recall, was done extremely quickly. Won’t let me send til I get to at least 15 words! Won’t let me send til I get to at least 15 words! More

They were very helpful in helping me make the decision I did. It was hard to decide if I should fix it or get junk it. I did remove the car before it was fixed and went to a different garage. did. It was hard to decide if I should fix it or get junk it. I did remove the car before it was fixed and went to a different garage. It was a hard decision if I should leave the car at the Ford dealer or to the garage I used. The Ford dealership was very helpful and I am happy that I moved it to a garage I had used for years. Ford was also very good. I worked with Joel Angulo in the service department. He was very good and kept me informed when he received any information. More

Excellent customer service by Carlos. This is the only dealership I go to purchase, and for service. We purchase our vehicles from Torino. The customer service and level of mechanics are This is the only dealership I go to purchase, and for service. We purchase our vehicles from Torino. The customer service and level of mechanics are worth the 96 mile drive. More

Did a great job replacing the battery and inspecting all other items in the vehicle all other items in the vehicle More

EDIT: After speaking with the Director for the service center, I was pleasantly surprised that he took a direct interest into my specific situation and assigned a specific advisor to assist me on a day of center, I was pleasantly surprised that he took a direct interest into my specific situation and assigned a specific advisor to assist me on a day of my choosing. Carlos, my advisor, was extremely professional and knowledgeable. He put my mind at ease about any potential services that may have been missed. He even caught that even though my vehicle notified me my recall was completed; he found that my vehicle had not received the safety recall and made sure it was updated. I’m happy to report my vehicle has been serviced to my expectations and the team that manages and carries out the day to day are excellent to interact with. ORIGINAL: This was my first experience with a ford dealership after my initial purchase of my vehicle. The attendant was nice and knowledgeable but after my service, my oil life indicator came on stating my oil was at 0%. This led me to doubt that I actually received the oil change service and maybe even my whole service entirely. When I went back to try and get service for the recall in place, I was denied to “the system is down”. Unfortunate that a black screen recall couldn’t be fixed due to the ford network being down. Additionally I need a gasket to be fixed due to a factory defect but this could not be fixed either due to the network outage. I really hope that the story’s of ford ownership are all un factual but so far experience has been sub par. More

Rick provided excellent customer service and was great at communicating the status of the vehicle through all steps of the process. communicating the status of the vehicle through all steps of the process. More

Excellent customer service. Very patient and attentive. Best deals around. Also provided fast but thorough information. Very patient and attentive. Best deals around. Also provided fast but thorough information. More

Clean facilities, employees strive to make visitors comfortable, beautiful cars and trucks in the showroom and beautiful people all over the place! comfortable, beautiful cars and trucks in the showroom and beautiful people all over the place! More

Service staff is Awesome. Courteous, knowledgeable and thorough. I pass by four other Ford Dealerships to get my vehicle serviced here. Courteous, knowledgeable and thorough. I pass by four other Ford Dealerships to get my vehicle serviced here. More