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David Wilson's Villa Ford

Orange, CA

4.8
434 Reviews

2550 N. Tustin St.

Orange, CA

92865

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Showing 434 reviews

August 06, 2024

Sheldon Cope, Director of Service is the best Technician at Villa Ford! They Dropped the car off at my house upon the completion of service! More

by mahonyzoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Cope
Aug 07, 2024 -

David Wilson's Villa Ford responded

We are so proud of Sheldon and his efforts to provide you with an amazing service visit! We appreciate your business and we can't wait to see you again soon! Sincerely, Scott Wade General Manager customercare@villaford.com

August 03, 2024

Excellent service from Jane in the Service Department. I would recommend her too others for help with service.. More

by stevelidd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane in Service
Aug 05, 2024 -

David Wilson's Villa Ford responded

We can't wait to let Jane know about your kind words! We look forward to seeing you at your next service visit! Sincerely, Scott Wade General Manager customercare@villaford.com

August 01, 2024

TERRIBLE SEVRVICE. Victor, the head of service was COMPLETELY unprofessional, rude, unhelpful, and condescending technician I've had the displeasure of working with. I More

by beewoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
VICTOR HEAD OF SERVICE
Aug 02, 2024 -

David Wilson's Villa Ford responded

Bee, I looked further into the information that you mentioned in your review. Let me clarify that we mostly use text communication to be more efficient in updating our customers regarding their vehicles. Unfortunately, the system we use defaults the customer’s name that the vehicle is under which is your husband’s name. I do apologize for the confusion. When you brought your vehicle in it was inspected and by Ford’s standards, you needed a turbo to correct the issue. I understand you disagreed and felt this should be handled differently and it would have been if your vehicle had a different issue, but that wasn’t the case. When you spoke to Ford Motor Company their representative agreed we were correcting the issue according to their standards. We follow Ford’s protocol. Please feel free to reach out to me if you have any questions. Regards, Mike Papp customercare@villaford.com (714) 509-5615

July 31, 2024

My experience from start to finish was, in a word, great. Everyone I encountered was kind and cared about my needs and wants. Even though my vehicle was a custom order, I never felt that there was any pressu More

by thomasmillerbooks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean, Jacob
Aug 01, 2024 -

David Wilson's Villa Ford responded

It's wonderful to see that Dean and Jacob went the extra mile to provide you with an amazing experience! Please let us know if we can help you with anything else in the future! Sincerely, Scott Wade General Manager customercare@villaford.com

July 25, 2024

Everyone who helped us was friendly, helpful, and patient. Very easy process and we’re very happy with our car. More

by Mustang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni - I don’t remember the others bc it’s been 18 days
Jul 26, 2024 -

David Wilson's Villa Ford responded

We are ecstatic to see that you had an easy car-buying experience! We look forward to working with you again! Sincerely, Scott Wade General Manager customercare@villaford.com

July 17, 2024

Great service from start to finish. I love villa ford. You have a customer for life More

by Mustangmanfom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everyone
Jul 23, 2024 -

David Wilson's Villa Ford responded

We are so happy that you had an enjoyable experience! Thank you for choosing us and we hope to see you again! Sincerely, Scott Wade General Manager customercare@villaford.com

June 28, 2024

Best customer service and car care! I drive from LA to Villa Ford for exceptional service More

by Mach 1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 30, 2024 -

David Wilson's Villa Ford responded

We are happy that you had a positive experience! Thanks for this 5-star review and we hope to see you again! Sincerely, Scott Wade General Manager customercare@villaford.com

June 02, 2024

Best dealership ever. Dont think twice about going here for any Ford need. Have used them for purchasing numerous vehicles and service. More

by DL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Toreno
Jun 03, 2024 -

David Wilson's Villa Ford responded

We are so happy to see that you are always impressed with our service and sales team! Thank you so much for your loyalty to us and we look forward to many more years together! Sincerely, Scott Wade General Manager customercare@villaford.com

May 09, 2024

They treated me well! Big ups to Jacob ! 👍🏾 I will refer people to use this dealership More

by larrydn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob
May 10, 2024 -

David Wilson's Villa Ford responded

It pleases us to see that Jacob provided you with a positive visit! We hope to see you again! Sincerely, Scott Wade General Manager customercare@villaford.com

May 07, 2024

Excellent service all the way around, as always no complaints whatsoever, all repairs have been done on a timely manner. More

by Jagsanchez87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
May 08, 2024 -

David Wilson's Villa Ford responded

We are ecstatic to hear that our service team always provides you with a positive experience! We look forward to working with you for many more years to come! Sincerely, Scott Wade General Manager customercare@villaford.com

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