David Wilson's Villa Ford
Orange, CA
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.Waiting time I was the only one in the service area and it took over ten minutes to get someone to wait on me. After that, everything went well. I was the only one in the service area and it took over ten minutes to get someone to wait on me. After that, everything went well. More
Excellent service Was very efficient, very friendly, he made sure the service was done in time so I can get back my car as soon as possible he even had it washed and al Was very efficient, very friendly, he made sure the service was done in time so I can get back my car as soon as possible he even had it washed and also provided me with a lift to take me back home when I dropped my car , top quality customer service was provided to me by Mr Glen Kotler I have never been as satisfied with a service and will recommend this dealership to all my family and friends , Thanj you Glen for a great work More
Air bag recall I had made an appointment for an air bag recall. The person who I made the appointment with did not tell me I would have to leave the car for a day a I had made an appointment for an air bag recall. The person who I made the appointment with did not tell me I would have to leave the car for a day and a half and was not prepared to leave it when we got there. Louie the Service Rep completely took over and got it finished by that afternoon. He changed the whole experience to a very positive one. Thanks Louie! More
Kinsbursky is Happy The deal was done on the phone. They gave us the best deal on exactly the vehicle that we were looking for. All we had to do was go to the dealershi The deal was done on the phone. They gave us the best deal on exactly the vehicle that we were looking for. All we had to do was go to the dealership and pick it up. It was very easy, clean and simply the best buying experience that one could expect. More
Service On July 27th 2017 I brought my new Escape in for service to Villa Ford. I had expected to get a special deal on an Oil Change and Tire Rotation. Much On July 27th 2017 I brought my new Escape in for service to Villa Ford. I had expected to get a special deal on an Oil Change and Tire Rotation. Much to my surprise the Service writer Robert Bowen asked me if I had purchased the car from Villa Ford, I of course said yes and he said well in that case your Oil and Filter change are free, so I ended up paying $12.95 for the Works Package that included tire rotation and a wash. I was extremely pleased with the friendly atmosphere and also the work that was done . More
Great deal, QUICK! Jeffrey and Tony are real pros. Listened, made it happen, felt great. Thank you. I will be back at Villa Ford for my next deal. Jeffrey and Tony are real pros. Listened, made it happen, felt great. Thank you. I will be back at Villa Ford for my next deal. More
Thank you Jeremy in service department Jeremy was very helpful and explained everything about my car. He was pleasant and courteous. Thanks for getting my car in and out in good time. Cath Jeremy was very helpful and explained everything about my car. He was pleasant and courteous. Thanks for getting my car in and out in good time. Catherine Reyna More
Very helpful! Paul in service was very helpful. I got my car in and out of there in a very timely matter. We will definitely use Villa Ford service again. Paul in service was very helpful. I got my car in and out of there in a very timely matter. We will definitely use Villa Ford service again. More
Service Great service , comfortable environment even during construction. My car was finished within the time frame given. I love my Ford and love the servic Great service , comfortable environment even during construction. My car was finished within the time frame given. I love my Ford and love the service. I will buy another Ford knowing the service is hassle free. More
Service Manager, Brian, went the extra mile! We brought our Edge in for an oil change. Our service tech was out and Jeremy helped us. He was very kind and helpful. During an overall inspection We brought our Edge in for an oil change. Our service tech was out and Jeremy helped us. He was very kind and helpful. During an overall inspection, mechanic noticed that the power steering hose had a leak. When repairs were made, we were not kept updated with the cost. The final invoice was much more than anticipated. Brian went the extra mile and adjusted our bill as much as possible and gave us a free oil change for our next service. Thanks to his excellent customer service, we will continue to use David Wilson's Villa Ford dealership for our service needs. More