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David Wilson's Villa Ford

Orange, CA

4.8
418 Reviews

2550 N. Tustin St.

Orange, CA

92865

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Showing 418 reviews

December 14, 2017

.Waiting time I was the only one in the service area and it took over ten minutes to get someone to wait on me. After that, everything went well. More

by Amado Franco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louie Valentin
Dec 14, 2017 -

David Wilson's Villa Ford responded

Hi Amado, We're disappointed to hear about your wait and will make sure this doesn't happen again. However,w we're pleased to see that after that issue, your experience was a great one. We're always here for you, so please let us know if you ever have any questions. Take care! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

December 02, 2017

Excellent service Was very efficient, very friendly, he made sure the service was done in time so I can get back my car as soon as possible he even had it washed and al More

by B, lyl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen Kotler
Dec 04, 2017 -

David Wilson's Villa Ford responded

Thank you so much for this outstanding review. We're very happy to read this and see that Glen took great care of you and your vehicle. We'll be sure to share this with him and our team and we'll see you here at your next service visit. Happy Holidays! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

November 30, 2017

Air bag recall I had made an appointment for an air bag recall. The person who I made the appointment with did not tell me I would have to leave the car for a day a More

by Carguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louie
Dec 01, 2017 -

David Wilson's Villa Ford responded

It's a great pleasure to see that Louie went above and beyond to ensure you had a great experience. He's a quality asset to us here and we're very lucky to have him on our team. We'll be sure to share this with Louie and should you ever need anything, please feel free to let us or him know. Thanks! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

November 28, 2017

Kinsbursky is Happy The deal was done on the phone. They gave us the best deal on exactly the vehicle that we were looking for. All we had to do was go to the dealershi More

by kinsbursky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Saenz
Nov 28, 2017 -

David Wilson's Villa Ford responded

We're so happy to read this and see that our team made your car-buying experience simple and prompt. We thank you for both your business and this review and should you ever need anything, let us know. Always here to help. Enjoy your new vehicle! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

July 30, 2017

Service On July 27th 2017 I brought my new Escape in for service to Villa Ford. I had expected to get a special deal on an Oil Change and Tire Rotation. Much More

by Escape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Bowen
Jul 31, 2017 -

David Wilson's Villa Ford responded

We're so pleased to read this and see that Robert took great care of you and your Escape. We hope it's running just like new and we look forward to providing you with quality service for years to come. See you at your next oil change! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

April 22, 2017

Great deal, QUICK! Jeffrey and Tony are real pros. Listened, made it happen, felt great. Thank you. I will be back at Villa Ford for my next deal. More

by Goldn1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Goldsmith, Tony Pasqualetto, Lorena Montalvo, Christian Noseworthy
Apr 24, 2017 -

David Wilson's Villa Ford responded

Jeffrey and Tony are both great members of our team and we're so pleased to see that they took great care of you. Thanks for stopping by and we'll see you soon! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

March 26, 2017

Thank you Jeremy in service department Jeremy was very helpful and explained everything about my car. He was pleasant and courteous. Thanks for getting my car in and out in good time. Cath More

by Kjkedge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Mar 27, 2017 -

David Wilson's Villa Ford responded

Hi Catherine, Thanks for this quality review. Jeremy is a great asset to us here and we're very happy to see that he's provided you with the 5-star service you deserve. Thanks for choosing us here and should you ever need anything, please let us know! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

March 19, 2017

Very helpful! Paul in service was very helpful. I got my car in and out of there in a very timely matter. We will definitely use Villa Ford service again. More

by Walkerfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul in service
Mar 20, 2017 -

David Wilson's Villa Ford responded

Hi Walker Family, Paul is awesome and we're so happy to see that he got you in and out in no time. Thanks for stopping by and we look forward to seeing you at your next service visit. Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

March 19, 2017

Service Great service , comfortable environment even during construction. My car was finished within the time frame given. I love my Ford and love the servic More

by Cathleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert and Matt
Mar 20, 2017 -

David Wilson's Villa Ford responded

Hi Cathleen, We appreciate your business and this quality review. We take great pride in providing 5-star service and are happy to see that our team provided you just that. We hope your Ford is treating you well and we hope to see you again soon! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

March 12, 2017

Service Manager, Brian, went the extra mile! We brought our Edge in for an oil change. Our service tech was out and Jeremy helped us. He was very kind and helpful. During an overall inspection More

by sweets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy, Brian
Mar 13, 2017 -

David Wilson's Villa Ford responded

We're disappointed to see that there was an issue regarding the price of your services but we're very happy to see that Brian took great care of you and helped resolve this issue. We hope your Edge is treating you well and we can't wait to see you at your next service visit! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

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