David Wilson's Villa Ford

Thank you Jeremy in service department Jeremy was very helpful and explained everything about my car. He was pleasant and courteous. Thanks for getting my car in and out in good time. Cath Jeremy was very helpful and explained everything about my car. He was pleasant and courteous. Thanks for getting my car in and out in good time. Catherine Reyna More

Very helpful! Paul in service was very helpful. I got my car in and out of there in a very timely matter. We will definitely use Villa Ford service again. Paul in service was very helpful. I got my car in and out of there in a very timely matter. We will definitely use Villa Ford service again. More

Service Great service , comfortable environment even during construction. My car was finished within the time frame given. I love my Ford and love the servic Great service , comfortable environment even during construction. My car was finished within the time frame given. I love my Ford and love the service. I will buy another Ford knowing the service is hassle free. More

Service Manager, Brian, went the extra mile! We brought our Edge in for an oil change. Our service tech was out and Jeremy helped us. He was very kind and helpful. During an overall inspection We brought our Edge in for an oil change. Our service tech was out and Jeremy helped us. He was very kind and helpful. During an overall inspection, mechanic noticed that the power steering hose had a leak. When repairs were made, we were not kept updated with the cost. The final invoice was much more than anticipated. Brian went the extra mile and adjusted our bill as much as possible and gave us a free oil change for our next service. Thanks to his excellent customer service, we will continue to use David Wilson's Villa Ford dealership for our service needs. More

30,000 service for my Ford Focus I brought my car in for 30,000 mile service. I was provided a loaner car so I wouldn't have to wait a couple of hours while my car was being servic I brought my car in for 30,000 mile service. I was provided a loaner car so I wouldn't have to wait a couple of hours while my car was being serviced. I appreciated this concern for my time. More

Oil service The service was timely and the service rep was really helpful. The temporary service or waiting area was too cold. They need to turn the air conditio The service was timely and the service rep was really helpful. The temporary service or waiting area was too cold. They need to turn the air conditioning system down a bit. More

Recommend the sales people but not the service people . Sales people were very nice and attentive and able to recommend a very good deal for me. They spend a lot of time meeting my needs and answering my qu Sales people were very nice and attentive and able to recommend a very good deal for me. They spend a lot of time meeting my needs and answering my questions. More

Great service Thanks Brian service manager and dustin for your great service.Keep up the good work. I will keep coming here to service my 2015 ford fiesta... Thanks Brian service manager and dustin for your great service.Keep up the good work. I will keep coming here to service my 2015 ford fiesta... More

Great Customer Service Bought a car from Villa Ford and received a great deal as well as great friendly service. Walked out a happy customer, will recommend Villa Ford for a Bought a car from Villa Ford and received a great deal as well as great friendly service. Walked out a happy customer, will recommend Villa Ford for anyone looking to purchase a Ford. More

Poor customer service with service. My family has been purchasing our Fords here for more than 30 years and are normally very happy. I personally have bought my last 3 Fords here and my My family has been purchasing our Fords here for more than 30 years and are normally very happy. I personally have bought my last 3 Fords here and my wife's family has purchased at least 3 others. I live 18 miles away from them, but go to them as we had been very happy with them. When I first tried calling to get an appointment the phone rang and rang with no answer. I call back an hour later only to find the service center is closed and I can't make an appointment. The next day they call me saying they had a missed call from me. Get transferred to service to make an appointment. Tell them I need an oil change and there is a recall on my wife's car. They are unaware of the recall. (Seatbelt pretensioners are burning through seat belts during crashes....slight safety issue) schedule an appointment that I had to cancel due to work issues. Call yesterday to make an appointment just for the oil change and get an appointment time of 830. I drive the 18 miles and get there at 830. At that time I am told the car will not be ready until after 2 pm. 5 1/2 -6 hours for an oil change. Why wasn't I told of a MAJOR delay when I made the appointment or called in the morning and told that there would be a delay. 5 1/2 hours for an oil change is absolutely ridiculous. No warning so I can arrange my day just told when I get there that it will take 5 1/2 hours for an oil change. I attempted to call to speak with the manager of service and my call is disconnected before I can leave a message. Try calling back and no answer. Extremely POOR customer service More