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David Wilson's Villa Ford

Orange, CA

4.8
412 Reviews

2550 N. Tustin St.

Orange, CA

92865

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Showing 412 reviews

June 06, 2019

Bad people Bad experience with this dealer i just recently buy a 2019 ford explorer and I'm having problems with the a.c. take it to the dealer and found out tha More

by Ignacio
Recommend Dealer
No
Employees Worked With
Every body
Jun 17, 2019 -

David Wilson's Villa Ford responded

Ignacio, We're disappointed to see you're having issues with your Explorer. We're not upset that you're still in a rental. We would you like to keep you in your rental until we can resolve this issue with your Explorer. I'll be following up with you regarding this shortly. Regards, Baron Peoples customercare@villaford.com

May 08, 2019

Used car broke down a month later Bought a used car from here that broke down a month later. They lied at time of buying and said the issue was covered. When the problem occurred I the More

by Car girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance manager, car salesman, used car manager
May 09, 2019 -

David Wilson's Villa Ford responded

We're disappointed that you're having issues with your vehicle, but as I mentioned when we spoke, we would need to have our service team take a look at your vehicle to determine what the issues are. Should you like to set up a time for us to inspect your vehicle, please contact me. Sincerely, Alex Amiri Pre-Owned Director aamiri@villaford.com

February 27, 2019

Sold a new vehicle to us with rust in the paint and will not The vehicle was purchased new on 9/29/2018. The vehicle was delivered at night with defective paint (black goop oozing from door jams, rust in the pai More

by VH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Saenz
Mar 01, 2019 -

David Wilson's Villa Ford responded

Hi Steve, While disappointed that you're dissatisfied with your vehicle, we've worked our hardest to satisfy your needs and have provided you with numbers and paperwork in case you wanted to pursue a buyback claim with Ford Corporate. As I mentioned, we as the dealership cannot initiate the buyback request and we've provided you with the phone number to call to initiate a buyback. If Ford Corporate contacts us, we'll do everything we can to support your claim and provide whatever information they need immediately. We've spoken at length about this but should you like to discuss this further, please contact me. Regards, Jim Saenz 714-282-5309 jsaenz@villaford.com

December 18, 2018

Could not have been a better experience! Wonderful experience! This is our 4th car purchase from Villa Ford. Zak Slaughter has sold us our last 3 Fords. He makes our purchasing experience More

by momytxi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zak Slaughter
Dec 19, 2018 -

David Wilson's Villa Ford responded

Wow! We cannot thank you enough for your thoughtful review. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. We couldn't be more grateful for your loyalty and we look forward to many more years together! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

December 03, 2018

Flawless purchase Great experience and the process for my purchase was flawless. I would definitely recommend villa Ford for any future Ford vehicle purchase. Thanks f More

by Ambu55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian and Bryan
Dec 04, 2018 -

David Wilson's Villa Ford responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received. Please know how much we appreciate you choosing to do business with us and we look forward to working with you again! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

October 29, 2018

Awesome service!! Fast and friendly service advisor ! No problems getting in later in the afternoon and getting my oil change done. Ned took his time explaining everyth More

by Pedro Pistolas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ned Shortsleeve
Oct 29, 2018 -

David Wilson's Villa Ford responded

Hi Pedro, We are more than happy to hear that your oil change was quick and easy! We look forward to hearing from you again! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

September 10, 2018

Overall experiance Great experience working with Wes, he made sure that I was satisfied and even text me to make sure everything was ok and functioning correctly. More

by buddylucy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes
Sep 10, 2018 -

David Wilson's Villa Ford responded

We are happy to hear that you had an overall positive experience with Wes and our team! Please let us know if we can help you with anything else down the road! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

August 10, 2018

"Excellence" My Team at Villa Ford (AJ, Casandra, and Dean) were absolutely thorough , kind, helpful, caring, and made the process of buying my EcoSport seamless, More

by Sam66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ, Casndra, and Dean
Aug 13, 2018 -

David Wilson's Villa Ford responded

It's great to know that our staff was able to give you the car-buying experience you were looking for! Buying a new car is an important decision, and we can't thank you enough for choosing us to help you with it! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

August 07, 2018

Money is money Go to see Doug Money. The guy does a great job and made the buying experience a pleasure. I usually don’t leave reviews but this guy went above and be More

by Vorell150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Money
Aug 08, 2018 -

David Wilson's Villa Ford responded

We are pleased to hear that you received nothing but the best here at David Wilson's Villa Ford and we are happy that you went home happy! Enjoy your new F-150 to the fullest and please feel free to contact us or Doug with any questions you might have. Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

May 31, 2018

Absolutely love this dealership This is one of the rare dealerships that would give you their best price immediately. I value my time so for me it was a huge benefit. After visiting More

by Password
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Jun 01, 2018 -

David Wilson's Villa Ford responded

You deserve nothing but the best and we are grateful to know that our team provided you with nothing less than that! We look forward to serving you again soon and thank you for choosing David Wilson's Villa Ford. Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com

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