David Wilson's Villa Ford
Orange, CA
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I bought a 2021 truck 2 months ago. There is a broken part on the fender that they said they would replace. I've been back to the dealer 2 times and called 5 times. Nothing happens. I even left a voice part on the fender that they said they would replace. I've been back to the dealer 2 times and called 5 times. Nothing happens. I even left a voice mail for David Wilson, Nothing happens. More
No additional comments needed. Toreno has sold me several cars and I trust him as a salesman. I do not need to make comments on the service department. cars and I trust him as a salesman. I do not need to make comments on the service department. More
Jane always takes care of me and my SUV. She’s always updating me if the service is taking a little longer that expected. She’s very customer service oriented, friendly and knowledgeable. She always ment updating me if the service is taking a little longer that expected. She’s very customer service oriented, friendly and knowledgeable. She always mentions other items to look at for service if I forget to have put on the service order, or it’s time for service on something. She’s great!!! More
Still waiting on a replacement part for my new truck, then I'll give my review. A part on my fender was broken and when I contacted sales they didn't return my call. When I talked to Chuck, he looked in then I'll give my review. A part on my fender was broken and when I contacted sales they didn't return my call. When I talked to Chuck, he looked into it and called me back in 20 minutes saying it is taken care of. More
The crew in the service department was very easy to deal with. They kept me informed of progress on repairs when promised. I would not hesitate to my vehicle there again. with. They kept me informed of progress on repairs when promised. I would not hesitate to my vehicle there again. More
We had another great dealership experience here at Villa Ford. From the moment we dropped the truck of we knew it was in good hands. We received updates all the way through the process and the truck was rea Ford. From the moment we dropped the truck of we knew it was in good hands. We received updates all the way through the process and the truck was ready the same day. Thanks Villa! More
Sheldon & Sheik are awesome!!! Love this dealership and everyone from sales to service are top notch. Had a little bump in the road on my new F150, and Sheldon took care of everything. He's a good dude and everyone from sales to service are top notch. Had a little bump in the road on my new F150, and Sheldon took care of everything. He's a good dude and very knowledgeable. Extremely glad that I purchased from this particular dealership, and will definitely recommend to all friends and family going forward. More
Jane got me in on short notice for an oil change. She went above and beyond explaining. They did it prompt and fast. I definitely will be back went above and beyond explaining. They did it prompt and fast. I definitely will be back More
We ended up with the exact car we specified! Thanks Jeffrey. Only suggestion would be to speed up the finance process, please. That would be welcome. Jeffrey. Only suggestion would be to speed up the finance process, please. That would be welcome. More