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David Wilson's Villa Ford

Orange, CA

4.8
422 Reviews

2550 N. Tustin St.

Orange, CA

92865

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Showing 422 reviews

July 28, 2021

I bought a 2021 truck 2 months ago. There is a broken part on the fender that they said they would replace. I've been back to the dealer 2 times and called 5 times. Nothing happens. I even left a voice More

by 0leary
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck
Jul 29, 2021 -

David Wilson's Villa Ford responded

We're disappointed that this issue has not been resolved yet. Please contact me at your earliest convenience so we can get this taken care of and you can enjoy driving your truck. I look forward to speaking with you. Regards, Mike Papp customercare@villaford.com (714) 509-5615

July 21, 2021

No additional comments needed. Toreno has sold me several cars and I trust him as a salesman. I do not need to make comments on the service department. More

by cd162697
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toreno Winn
Jul 22, 2021 -

David Wilson's Villa Ford responded

Toreno is an all-star and it's no surprise he's done a great job getting you into multiple vehicles. We'll be sure to share this great review with him and we'll see you again soon. Hope all is well. Sincerely, Scott Wade General Manager customercare@villaford.com

July 21, 2021

Jane always takes care of me and my SUV. She’s always updating me if the service is taking a little longer that expected. She’s very customer service oriented, friendly and knowledgeable. She always ment More

by love2handtalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jane
Jul 22, 2021 -

David Wilson's Villa Ford responded

We're very lucky to have Jane on our team and so pleased to see that she provides you with top-notch service and communication. Thanks so much for being part of our Villa Ford Family and we can't wait to see you here at your next service visit. Sincerely, Scott Wade General Manager customercare@villaford.com

July 08, 2021

Still waiting on a replacement part for my new truck, then I'll give my review. A part on my fender was broken and when I contacted sales they didn't return my call. When I talked to Chuck, he looked in More

by 0leary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Cable He was awesome and his honesty was a big part of why I bought from Villa Ford.
Jul 08, 2021 -

David Wilson's Villa Ford responded

Apologies for any confusion. We're glad Chuck has taken care of you and we look forward to getting this issue resolved with your new truck so you can enjoy driving it. Sincerely, Scott Wade General Manager customercare@villaford.com

Jul 08, 2021 -

0leary responded

The responce from the general manager, Scott Wade, was probably an auto-responce. I'm still waiting for the repair on my NEW truck. The only one who got things moving was my salesman, Chuck. I'm still waiting for the actual repair.

July 01, 2021

The crew in the service department was very easy to deal with. They kept me informed of progress on repairs when promised. I would not hesitate to my vehicle there again. More

by A.R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin
Jul 02, 2021 -

David Wilson's Villa Ford responded

We're thrilled to hear about how happy you left our dealership and we are so grateful to have you as part of our family. Please let us know if there is anything else we can do for you! Sincerely, Scott Wade General Manager customercare@villaford.com

June 02, 2021

We had another great dealership experience here at Villa Ford. From the moment we dropped the truck of we knew it was in good hands. We received updates all the way through the process and the truck was rea More

by Chargerman0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos in Service Department
Jun 02, 2021 -

Chargerman0 responded

Chargerman0 "We had another great dealership experience here at Villa..." We had another great dealership experience here at Villa Ford. From the moment we dropped the truck of we knew it was in good hands. We received updates all the way through the process and the truck was ready the same day. Thanks Villa!

Jul 02, 2021 -

David Wilson's Villa Ford responded

It's a team effort here and we're so pleased to see our team constantly takes great care of you. We appreciate your loyalty and look forward to working with you again! Sincerely, Scott Wade General Manager customercare@villaford.com

May 21, 2021

I love the service and the quality of work done at this store. It doesn’t matter what model vehicle I bring in they do it right! More

by Elarson222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
May 24, 2021 -

David Wilson's Villa Ford responded

Providing 5-star service is our top priority, which is why we're happy to see you received just that. Thank you for choosing us and we hope to see you again! Sincerely, Scott Wade General Manager customercare@villaford.com

May 16, 2021

Sheldon & Sheik are awesome!!! Love this dealership and everyone from sales to service are top notch. Had a little bump in the road on my new F150, and Sheldon took care of everything. He's a good dude and More

by cmacias
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheik, Gerardo, Elliot, Brian, Janine, Audrey, Sophia, David, Sheldon
May 17, 2021 -

David Wilson's Villa Ford responded

We are happy to hear that our team worked hard to make sure you left a happy customer! Feel free to call or stop by if there is anything else we can do for you. Take care! Sincerely, Scott Wade General Manager customercare@villaford.com

April 29, 2021

Jane got me in on short notice for an oil change. She went above and beyond explaining. They did it prompt and fast. I definitely will be back More

by sorrentovalleyplumbing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jane
Apr 29, 2021 -

David Wilson's Villa Ford responded

Jane is an outstanding asset to us here and always makes sure our customers go home happy. We look forward to serving you again! Sincerely, Scott Wade General Manager customercare@villaford.com

April 21, 2021

We ended up with the exact car we specified! Thanks Jeffrey. Only suggestion would be to speed up the finance process, please. That would be welcome. More

by Judizieg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Goldsmith
Apr 21, 2021 -

David Wilson's Villa Ford responded

It gives us great pride knowing that you felt comfortable with our staff and that your visit here was an enjoyable one! Congrats on your new ride! Sincerely, Scott Wade General Manager customercare@villaford.com

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