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David Wilson's Villa Ford

Orange, CA

4.8
416 Reviews

2550 N. Tustin St.

Orange, CA

92865

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Showing 416 reviews

August 07, 2024

Excellent service from Carlos in the service dept. He made sure the work was done in a timely manner. More

by sdolnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Aug 07, 2024 -

David Wilson's Villa Ford responded

We are so happy that Carlos got you back on the road in no time! Can't wait to see you again! Sincerely, Scott Wade General Manager customercare@villaford.com

August 06, 2024

Sheldon Cope, Director of Service is the best Technician at Villa Ford! They Dropped the car off at my house upon the completion of service! More

by mahonyzoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Cope
Aug 07, 2024 -

David Wilson's Villa Ford responded

We are so proud of Sheldon and his efforts to provide you with an amazing service visit! We appreciate your business and we can't wait to see you again soon! Sincerely, Scott Wade General Manager customercare@villaford.com

August 03, 2024

Excellent service from Jane in the Service Department. I would recommend her too others for help with service.. More

by stevelidd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane in Service
Aug 05, 2024 -

David Wilson's Villa Ford responded

We can't wait to let Jane know about your kind words! We look forward to seeing you at your next service visit! Sincerely, Scott Wade General Manager customercare@villaford.com

August 01, 2024

TERRIBLE SEVRVICE. Victor, the head of service was COMPLETELY unprofessional, rude, unhelpful, and condescending technician I've had the displeasure of working with. I More

by beewoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
VICTOR HEAD OF SERVICE
Aug 02, 2024 -

David Wilson's Villa Ford responded

Bee, I looked further into the information that you mentioned in your review. Let me clarify that we mostly use text communication to be more efficient in updating our customers regarding their vehicles. Unfortunately, the system we use defaults the customer’s name that the vehicle is under which is your husband’s name. I do apologize for the confusion. When you brought your vehicle in it was inspected and by Ford’s standards, you needed a turbo to correct the issue. I understand you disagreed and felt this should be handled differently and it would have been if your vehicle had a different issue, but that wasn’t the case. When you spoke to Ford Motor Company their representative agreed we were correcting the issue according to their standards. We follow Ford’s protocol. Please feel free to reach out to me if you have any questions. Regards, Mike Papp customercare@villaford.com (714) 509-5615

August 01, 2024

Finance guy added an extra that I did not want and he said he would remove it. Once I got home and was able to look at the physical form I notice that he did not remove it and I was charged an extra $3,5 More

by damonlatona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot sales gut name but he was great
Aug 02, 2024 -

David Wilson's Villa Ford responded

Thank you for bringing this to our attention. At your convenience, please contact me and I'll be happy to assist in getting this removed. I look forward to speaking with you. Regards, Oscar Salazar General Sales Manager customercare@villaford.com (714) 602-1012

Aug 02, 2024 -

damonlatona responded

Okay your finance guy charged me $3,995.00 for the Ford Protect that clearly said I don’t want and once I got time to read contract I see this change for $3,995.00 on it

Aug 28, 2024 -

damonlatona responded

More fun, now I got a DMV refund as Giovanni the finance guy overcharged me for the DMV fee, also Giovanni told me that I had to make 3 payments on the loan before I could pay off my new car in full. This was not true as I talked to B of A who has the loan on my car any stated that what I was told be Giovanni and Villa Ford was not true and I can pay off the loan balance anytime with no penalties

Aug 30, 2024 -

David Wilson's Villa Ford responded

Damon, I apologize for the confusion but I am glad you received your refund from the DMV. Sometimes our DMV calculating system over allows. As far as the statement Gio made to you, please let me clarify. He was stating if you finance your vehicle for a short time then you can establish credit. Feel free to reach out to me if you have any other questions. We are here to help. Thank you, Oscar Salazar General Sales Manager customercare@villaford.com 714-602-1012

Aug 30, 2024 -

damonlatona responded

Oscar why are you trying to insult me? Villa Ford ran my credit, so Giovanni knew that I was in 800-900 range. SO WHY WOUILD I NEED TO ESTABLISH CREDIT??? Giovanni stated that I must make 3 payments, or the Finance Company B of A would take back the 5K in rebates. I called B of A and they said that was not true and I could pay off the full loan on day 1 I will still use Villa Ford all my services as we love the mobile service, and I would buy another car from Villa Ford but I would make sure that I am not getting Giovanni as my Finance person.

July 31, 2024

My experience from start to finish was, in a word, great. Everyone I encountered was kind and cared about my needs and wants. Even though my vehicle was a custom order, I never felt that there was any pressu More

by thomasmillerbooks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean, Jacob
Aug 01, 2024 -

David Wilson's Villa Ford responded

It's wonderful to see that Dean and Jacob went the extra mile to provide you with an amazing experience! Please let us know if we can help you with anything else in the future! Sincerely, Scott Wade General Manager customercare@villaford.com

July 25, 2024

Everyone who helped us was friendly, helpful, and patient. Very easy process and we’re very happy with our car. More

by Mustang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni - I don’t remember the others bc it’s been 18 days
Jul 26, 2024 -

David Wilson's Villa Ford responded

We are ecstatic to see that you had an easy car-buying experience! We look forward to working with you again! Sincerely, Scott Wade General Manager customercare@villaford.com

July 17, 2024

Great service from start to finish. I love villa ford. You have a customer for life More

by Mustangmanfom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everyone
Jul 23, 2024 -

David Wilson's Villa Ford responded

We are so happy that you had an enjoyable experience! Thank you for choosing us and we hope to see you again! Sincerely, Scott Wade General Manager customercare@villaford.com

June 28, 2024

Best customer service and car care! I drive from LA to Villa Ford for exceptional service More

by Mach 1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 30, 2024 -

David Wilson's Villa Ford responded

We are happy that you had a positive experience! Thanks for this 5-star review and we hope to see you again! Sincerely, Scott Wade General Manager customercare@villaford.com

June 02, 2024

Best dealership ever. Dont think twice about going here for any Ford need. Have used them for purchasing numerous vehicles and service. More

by DL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Toreno
Jun 03, 2024 -

David Wilson's Villa Ford responded

We are so happy to see that you are always impressed with our service and sales team! Thank you so much for your loyalty to us and we look forward to many more years together! Sincerely, Scott Wade General Manager customercare@villaford.com

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