David Wilson's Villa Ford
Orange, CA
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TERRIBLE SEVRVICE. Victor, the head of service was COMPLETELY unprofessional, rude, unhelpful, and condescending technician I've had the displeasure of working with. I Victor, the head of service was COMPLETELY unprofessional, rude, unhelpful, and condescending technician I've had the displeasure of working with. I am a woman who was raised by a mechanic and ACTUALLY pays attention and knows what can go wrong with a car. He REFUSED to return my calls only communicating through text, calling me by my husband's name EVEN AFTER I had corrected him multiple times telling him I was a woman, the wife because my husband was NEVER around cars. He scheduled our recall, we got sick and rescheduled for 2 weeks out. When we has tried till call and confirm, he said I needed to go elsewhere because they were too busy. I told him the car is acting up, he actually told me to wait until my check engine light comes on before he could fix it when i LITERALLY had an appointment. MY CAR IS UNDER WARRANTY and a recall is a recall. He THEN proceeds to fix something else that I did NOT consent to and when he called to tell me he had an appointment for me, didn't fix my recall. My car STILL made the same noise, and now I'm stuck on the side of the road. My family has been loyal villaford people for over 30 years. We have a 1999 F350, all the way down to an escape. I will NEVER bring my car back here. More
Finance guy added an extra that I did not want and he said he would remove it. Once I got home and was able to look at the physical form I notice that he did not remove it and I was charged an extra $3,5 said he would remove it. Once I got home and was able to look at the physical form I notice that he did not remove it and I was charged an extra $3,500.00 . Not nice of him More
My experience from start to finish was, in a word, great. Everyone I encountered was kind and cared about my needs and wants. Even though my vehicle was a custom order, I never felt that there was any pressu Everyone I encountered was kind and cared about my needs and wants. Even though my vehicle was a custom order, I never felt that there was any pressure. Dean and Jacob are the best. More
Best dealership ever. Dont think twice about going here for any Ford need. Have used them for purchasing numerous vehicles and service. Dont think twice about going here for any Ford need. Have used them for purchasing numerous vehicles and service. More