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David Wilson's Villa Ford

Orange, CA

4.8
422 Reviews

2550 N. Tustin St.

Orange, CA

92865

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Showing 422 reviews

April 28, 2022

Knowledgeable and professional staff. Sales and Finance worked well together and the overall experience was relaxed and stress-free. More

by david.hsia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Exter
Apr 29, 2022 -

David Wilson's Villa Ford responded

It's wonderful to hear that you were impressed with your experience here with us! We are committed to customer satisfaction and appreciate your opinion. We hope to see you again soon! Sincerely, Scott Wade General Manager customercare@villaford.com

April 28, 2022

Villa Ford is an amazing place to buy your new Ford! ! I was lucky to have Doug Moon and Jim Saenz as my representatives and could not be happier! Cassandra showed me how everything worked, Jim made gr More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Moon, Jim Saenz, Cassandra
Apr 29, 2022 -

David Wilson's Villa Ford responded

Hi Bob, providing 5-star service is our top priority, which is why we're happy to see you received just that. Thank you for taking the time to leave this great review and we hope to see you again soon! Sincerely, Scott Wade General Manager customercare@villaford.com

March 25, 2022

Strives to help the customer get their car’s service completed. My 4G upgrade is a new process that Villa is committed to complete. More

by S-mckee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Barron
Mar 28, 2022 -

David Wilson's Villa Ford responded

We're happy to hear that your experience was nothing short of stellar. Please let us know if we can help you with anything else down the road! Sincerely, Scott Wade General Manager customercare@villaford.com

Mar 28, 2022 -

S-mckee responded

I still have an issue with my new 4G modem installation. The Technicians could not load the FordPass program so I may link to my iPhone. Apparently, Ford is aware of it and is working on the patch. In the interim, I cannot program my car to charge that's based on location like I was able to; charge now for work and economy charge (off peak hours) at home. Quite inconvenient to have to go into charge settings every time I park. I cannot do many things I was able to do when I bought the car so I'm quite anxious to be kept current on the progress.

March 17, 2022

Had Ford Explorer services done on time, they matched a competitors promotion price for service which I really appreciated More

by kevin.lester72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot name
Mar 18, 2022 -

David Wilson's Villa Ford responded

Thank you so much for taking the time to leave this review and we hope to see you again soon! Take care! Sincerely, Scott Wade General Manager customercare@villaford.com

March 15, 2022

Bait and switch shop. Took truck in for possible sale, received original offer which was lower than expected, but respectfully declined and left. Get a call the following More

by Brandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Management
Mar 16, 2022 -

David Wilson's Villa Ford responded

Brandon, We understand your time is valuable and it's never our intention to waste it. I'd like to speak to you and learn more about what you were offered the second time you brought your truck in and who you worked with. Please contact me when you have a moment to discuss this further. I hope to hear from you. Regards, Oscar Salazar General Sales Manager customercare@villaford.com

March 13, 2022

Appearance is really clean and very nice. And their staffs are friendly. Definitely I’ll be back to Villa Ford if I’m gonna get Ford vehicles. More

by gorae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toreno Winn
Mar 14, 2022 -

David Wilson's Villa Ford responded

We love hearing that our team is working hard and our guests are leaving with a smile on their face. Can't wait to see you again! Sincerely, Scott Wade General Manager customercare@villaford.com

March 12, 2022

The David Wilson Villa Ford sales and service teams provide exceptional customer care and service, and always with a smile. Called ahead and and arrived to find two vehicles ready for my test drive. Gr More

by Amazing 2020 Eco Mustang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian in Sales, Mingo in Service
Mar 14, 2022 -

David Wilson's Villa Ford responded

We are ecstatic to hear that our team provided you with a comfortable experience! Thank you for choosing us and congrats on your new Mustang! Take care. Sincerely, Scott Wade General Manager customercare@villaford.com

March 08, 2022

Professional service. Friendly staff. Kept me advised about the status of my car. Good job More

by andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 09, 2022 -

David Wilson's Villa Ford responded

Andrew, we are so happy to see that you received the service that you deserve! Thank you for choosing us and we hope other from you again soon! Sincerely, Scott Wade General Manager customercare@villaford.com

February 10, 2022

Wes was my sales person. He was very patient and not pushy at all. A couple days later after buying the 2016 Toyota 4Runner TRD PRO I heard a noise from the AC/Heater. I figured it was the blower motor. More

by nikebasketball21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
Feb 11, 2022 -

David Wilson's Villa Ford responded

We are ecstatic to hear that you were impressed with our sales and service team! Feel free to call or stop by if there is anything else we can do for you. Sincerely, Scott Wade General Manager customercare@villaford.com

February 09, 2022

Wonderful experience,knowledgeable staff,no pressure put on me,great follow up,Andrew is a true asset More

by Brandt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Feb 10, 2022 -

David Wilson's Villa Ford responded

Andrew is a superstar and it's no surprise that he took such great care of you! Thank you for choosing us and we hope to hear from you again! Sincerely, Scott Wade General Manager customercare@villaford.com

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