Darrell Waltrip Honda

Our salesman Tom Kim, was a very nice gentleman and did an awesome job for us. The new car was very clean. Everyone was very friendly. an awesome job for us. The new car was very clean. Everyone was very friendly. More

This Dealership is not truthful I m a 78 year old woman with excellent credit who recently bought a HRV at your dealership. This is the 5th Honda in a row that I have leased or bough I m a 78 year old woman with excellent credit who recently bought a HRV at your dealership. This is the 5th Honda in a row that I have leased or bought. I had a 2016 HRV that was leased from a Dallas dealership with two payments left on the lease that the salespeople I worked with told me I would not have to pay as I purchased a new Honda. I received a bill for the two remaining months from the Honda Leasing along with several phone calls threatening to turn me over to a collection agency in a few days if I did not pay. I drove over 100 miles to your dealership on a Saturday to talk to someone about and a employee named Jimmy Harris took my phone number and told me he would check it out. He did not call me on Monday as he said to call him if he did not. I called him and he told me my problem was with the Dallas dealership which I know was not true as they were not involved in the turn-in of the lease car. I was told today that they decided to give me a discount on the price of the new car instead. They did not tell me this and I have no idea what the discount was. I do not appreciate being taken advantage of because have no one to help me. More

This is my 3rd new car purchase from Darrell Waltrip family of cars. I drive in from out of state. The service and sales teams are knowledgeable and customer minded. I’m not going anywhere else. family of cars. I drive in from out of state. The service and sales teams are knowledgeable and customer minded. I’m not going anywhere else. More

Darrell Waltrip Honda Rocks!! Working with them was a pleasure! Made my car buying process painless!! Staff was friendly and thoroughly explained the purchase process and operatio Working with them was a pleasure! Made my car buying process painless!! Staff was friendly and thoroughly explained the purchase process and operation of my new vehicle! More

very good service from David and the team! Everything went as expected, which is the best you can hope for.. Dave and the team did a great job and help make it an easy transaction. Everything went as expected, which is the best you can hope for.. Dave and the team did a great job and help make it an easy transaction. More

Great experience Excellent experience Sales Rep Rodney was very helpful and knowledgeable and non threatening in his sales approach. I would recommend DW to anyone lo Excellent experience Sales Rep Rodney was very helpful and knowledgeable and non threatening in his sales approach. I would recommend DW to anyone looking for a new/CPO auto. More

Price changes every hour Truecar price quoted to entice us to the dealership. The price suddenly jumped up by $998 if we need Honda finance. Terry sounded disrespectful in his Truecar price quoted to entice us to the dealership. The price suddenly jumped up by $998 if we need Honda finance. Terry sounded disrespectful in his voice. More

Bad experience at the used car section. Test drove a used 09 Lexus ES 350 at the used car section of Darryl Waltrip Honda. The car looked really sharp but when I test drove the vehicle with Test drove a used 09 Lexus ES 350 at the used car section of Darryl Waltrip Honda. The car looked really sharp but when I test drove the vehicle with Sales guy Quando , I asked him what was the humming noise he said "the noise would be fixed it just needs wheel balancing". I purchased the car and took it immediately to the Darryl Waltrip service dept. literally a 1000 feet from the used car section of the dealership. The service dept. advisor said its not wheel balancing it could be a whole host of other things. bearing, tires and named a few other things. I took the car back to the used car lot at Darryl Waltrip immediately and told Quando about it and he pretty much said your xxxx OUT of luck!!!!spoke to Greg the sales manager who was not at all helpful and said the service dept will say any thing. I took the car and ofcourse was not at all happy with the experience and told him ill see if I can get used to the noise. After not getting used to the noise I bought the car back to the service dept. and was advised it was the tires. Called the sales manager Greg who said he would replace the tires from one of the vehicles from the lot but it wont be over the week end but he would call me soon. After I did not hear from him in three weeks I called him he said that the paper work with the tire size was misplaced. Which to me clearly showed he had no interest in solving my problem. After dealing with this problem and frustrated I asked him would they buy the car back he wanted to give me $9000 for a car that he sold me for $15500. While I totally under stand its a used car but not once did they ask Quanto why he lied or mislead me about the noise for a quick sale that cost me $15500. I would not set foot on that dealership simply because they do not care about customer service. They do not care if their sales man lies to make a sale. I was not trying to get a free set of tires I just wanted them to fix the problem that was due to their employee not knowing what he was talking about. I am not making all this up I am a retired Metro Police Officer who wanted to get a car used car but got a crappy car instead. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANY ONE. More

Easy Easy Easy Thank you for the easy non pushy experience. Enjoyed the process which Is hard to say as buying a car is usually not fun till you are done but D.W. Us Thank you for the easy non pushy experience. Enjoyed the process which Is hard to say as buying a car is usually not fun till you are done but D.W. Used car dealership made it easy. Thank you for your help and look forward to working with y’all again. More