Darling's Honda

excellent Honda Dealership We always have had an excellent experience dealing with Darlings. This is our fourth CRV that we have purchased here. Everyone is very friendly and pr We always have had an excellent experience dealing with Darlings. This is our fourth CRV that we have purchased here. Everyone is very friendly and professional in a very relaxed environment. We dealt with Gary McGowan as our sales rep. and he is simply the best. Jim in management, Lee in finance and Nancy the receptionist were all very pleasant and accomadating. An overall great purchasing experience, they all should be commended. More

Had a great first time Honda Lease experience. Jim, Joe and the entire Team at Darling's Honda did a great job with my wife and I. This was our first lease experience and everyone made the process Jim, Joe and the entire Team at Darling's Honda did a great job with my wife and I. This was our first lease experience and everyone made the process friendly and concise. We have no reservations about returning to this dealer when it comes time to turn in our current vehicle. There were two facets that really impressed us about Darling's Honda over other past experiences. One, they were very accommodating to our needs. Specifically, they communicated with us on our time, not theirs and in venues we preferred. Two, they were concise with expediting our transactions. We had already done what research we felt necessary to make an informed lease decision and simply move on. The entire Team did a nice job of balancing customer service and moving quickly in a way that made us feel like our time was being valued. Thanks Darling's and best regards to those reading this! More

Love my new "Chic car" I am super thrilled with my new Accord! Joe was amazing. He has a great sense of humor and really seems to care about his customers and getting the be I am super thrilled with my new Accord! Joe was amazing. He has a great sense of humor and really seems to care about his customers and getting the best for them. We will probably continue to be friends outside the car buying world. He helped me get a good trade in for my old vehicle so I could get the new car that I really wanted. Lee in Finance made things super easy and painless also. My last car lasted me many years and hopefully so will my new Accord. But when it comes time to purchase another vehicle, we will definitely be contacting Joe again. Thanks for everything! More

Love my new Murano! I am so excited about my new Murano. Everyone at Darling's Nissan was so friendly and accomadating. Kendall was very knowledgable and helpful gettin I am so excited about my new Murano. Everyone at Darling's Nissan was so friendly and accomadating. Kendall was very knowledgable and helpful getting the car ready for me. Lee in Finance made the experience so painless. Finally, Geoff pulled it all together! What a great friendly staff! More

Exceptional Customer Service I have purchased two vehicles from Darling’s Honda and have been incredibly pleased with the service received. My most recent purchase with the help o I have purchased two vehicles from Darling’s Honda and have been incredibly pleased with the service received. My most recent purchase with the help of Bryan Lackee, who provided exceptional customer service, had a great sense of humor and was very kind and helpful throughout the process. I look forward to working with Bryan again in the future! More

Poor Service Throughout Service Department Friendly and courteous staff, however Service Department falls very short of expectations, through all levels of rank. I'm not going to name names, be Friendly and courteous staff, however Service Department falls very short of expectations, through all levels of rank. I'm not going to name names, because this is not a personal attack. I have an issue with the way they conduct business. They do not listen to what the customer requests. Instead they just go off on their own. You won't know what to expect to pay when your vehicle is finished! I approved certain work be done on my vehicle. The bill came back more than double what I approved. That is just the start. I was left with, Sorry, that's just the way it works, the work has already been done- not verbatum, but to that effect after speaking to the Service Coordinator/ Writer. I believe that constitutes an oral agreement, and breach of said agreement to be illegal. My vehicle was towed there and I spoke with them on the phone. I was not able to sign anything or have them put it in writing at the time. Proof of incompetence and poor service #1. Did not listen to the customer. Did not attempt to see what could be done to resolve the issue. Cared only about the dollars made and not the customer or customer satisfaction. That destroys repeat business, and ultimately business. Example of incompetence #2 - was how long it took to diagnose why my car would start and stall. Multiple hours to tell that the timing had skipped. Bear in mind this is a Honda at a Honda dealership. With all the tools and diagnostics at their disposal, not to mention how many years of experience some of the techs with tenure must have, this is unjustifiable. I could have taken it to a no-name garage and I'm confident that the problem would have been found sooner. I wish that I had. But now I know and knowing will prevent me from making that mistake again. Hopefully it will help you too, because I recommend that you take your vehicle elsewhere. I will elaborate. Example of incompetence #3- after the problem was found and bear in mind, this was already over the time that was alotted, the tech adjusted the timing and got the car running. Failure to communicate with the customer. So more work that I did not approve was completed. I don't want you to think I feel it necessary to contact the customer at every step. However, I think, when you are over on the price that the customer said to stop at, then STOP. I had xxx amount of dollars that could be appropriated to this repair. This wasn't a blank check- "just fix it" deal. I'm an ordinary person living on a budget. The failure to communicate with the customer added unnecessary cost to this repair and I will explain why. The Service Coordinator called me to give me the news that the car was running again and thought I would be ecstatic. Quite the contrary. You wasted extra time re-timing my vehicle and putting it back together for me to drive away? You band-aided this, you did not fix the root problem! Obviously, if it skipped the timing in the first place, there is an issue. (i.e.- worn timing belt, timing belt tensioner failure...). So now you hand my car over with a hefty bill so I can drive it away and it can blow up 10 miles down the road when the timing belt lets go altogether? I tell them to replace the timing belt, tensioner, waterpump, etc. because I cannot drive the car risking blowing up the motor. So I got to pay the full price for that job in addition to the other work. In hindsight, I should have taken it elsewhere to have the remainder of the work performed. It was difficult to come up with the extra money for the additional repairs. That work was satisfactory although rushed. Now if they had called in the first place, and said, "You're timing is off, what step would you like to take next- re-assemble or replace and repair?" It would have saved a lot of time, money, and frustration. Example of incompetence #4- Failure to follow through, poor customer service. I contacted the Customer Service Department and the representative listened to my issue. She was polite, but politeness doesn't rectify my issue nor does it put money back in my pocket. She told me the Service Manager was out that day, but he would be calling me to talk about my issue(s) the following day. That never happened, I never got a call. They didn't follow through. Poor organization, lack of caring, issue dodging- there's no way to tell why that happened. That was the end of the line. I only leave the issue alone so that I can move onward with the knowledge gained from this experience. I highly recommend you consider an alternate service department for your service needs. This department is not dealership caliber. I have to say there are too many flaws with the department throughout for this to be coincidence. They failed to deliver professional service at so many steps along the way, but with a smile. More

Everyone Is Terrific Darlings is simply amazing, I'm a repeat customer for sales and service and wouldn't go anywhere else, many, many thanks to Geoff, Jake, Bryan, Ben an Darlings is simply amazing, I'm a repeat customer for sales and service and wouldn't go anywhere else, many, many thanks to Geoff, Jake, Bryan, Ben and all the very special gals who answer the phone for their patience, kindness and friendliness! More

A great place to do business We just bought a new CRV touring car. This is the 3rd vehicle we have purchased from this dealership. It was the 2nd car that we had the pleasure of We just bought a new CRV touring car. This is the 3rd vehicle we have purchased from this dealership. It was the 2nd car that we had the pleasure of working with Richard Wheelden, our go to salesman. He is very knowledgeable, patient, and a caring individual. He makes the whole process seem easy. What a treasure. The whole company from the Sales right down to the Service department are friendly and very competant. We feel that we are treated with great respect, honesty, and caring. We wouldn't go anywhere else. More

New Nissan Rogue Select These gentleman were great to work with! I had called last Wednesday inquiring about the Nissan Rogue Select. I had not seen the vehicle, had not driv These gentleman were great to work with! I had called last Wednesday inquiring about the Nissan Rogue Select. I had not seen the vehicle, had not driven it, but had only outstanding things about it. If I purchased, it would be my 5th Nissan!! (First two were Datsuns, yeah, I go back a ways!) Joel was very helpful, and we scheduled an appointment for Saturday morning. After talking with others and thinking all night, I called Joel on Thursday morning and said I want it, can you deliver? Immediate answer, YES!!! Joel was leaving for the day to pick his daughter up who had been abroad at school. He put me in touch with Wayne who took care of everything else. Josh came in on the finance part. At 5pm that night, I was signing papers in my office at Machias Savings Bank in MACHIAS ~ these guys were true to their word and delivered the vehicle directly to me!!! Wayne went over everything with me, setup my bluetooth for my cell, showed all around the vehicle, etc. I am one happy camper!!! The vehicle is amazing. These guys were exceptional to work with. Saturday morning, I received a phone call from Joel ~ checking to see how everything went, apologizing for not being able to finish with me on Thursday and asking how I liked the car. HOW EXCEPTIONAL IS THAT??!! More

xxxx poor follow up on warranty question for repair work April 15th I had my 2004 GMC Sonoma in for an oil change etc and tire rotation. I was told that the truck needed a rt. front lower ball joint and some April 15th I had my 2004 GMC Sonoma in for an oil change etc and tire rotation. I was told that the truck needed a rt. front lower ball joint and some seal in the front drive train the manager needed to check on the warranty for the work.I have now called 4 times and was told someone would get right back to me. It is now been 18 days and still now return phone calls and was told computers had been changed and needed to get paperwork to the correct service advisor and still now response.I bought the extended warranty to protect my investment on a used vehicle....So far I am very disappointed in the service bays>>>the buying experience was GREAT>>>>Brian and the team were very helpful.I now hope that maybe this will get me some answers before I am forced to go to our usual Mechanic for the past years. More