Darling's Honda

Excellent service The Volvo service department is great. Tim and the rest of the guys always do excellent work. They answer all my questions and are friendly! The Volvo service department is great. Tim and the rest of the guys always do excellent work. They answer all my questions and are friendly! More

Friendly Steve went the extra mile, communicating with me via email to so I could stay up to date on the estimate and progress for my repairs between classes. Steve went the extra mile, communicating with me via email to so I could stay up to date on the estimate and progress for my repairs between classes. More

A+ Experience I will start off this review by stating I am a manager at a luxury dealership in downtown Boston, where quality and a premium experience matter. My mo I will start off this review by stating I am a manager at a luxury dealership in downtown Boston, where quality and a premium experience matter. My mother (in Maine) was in an accident two days before Thanksgiving, totaling her SUV. When I was home for Thanksgiving I decided I would take her car shopping and assist her in the car buying experience. We went into the day thinking we were going to just try out a few different small sized SUV’s, and use the day as a “research day”. Our first stop, Darling’s Honda-Nissan-Volvo in Bangor, were my mother wanted to try out a new Honda CR-V and a new Nissan Rogue. Upon walking in, we met Joe Pelletier, who greeted us, as his desk is the first desk in the showroom. Good decision on the GM’s part to place Joe there. I knew immediately we had a great salesman the minute I saw he was hand writing “Thank You” cards and “Happy Anniversary” cards to all of his clients. Joe asked my mother all the appropriate questions to see what was most important to her in a vehicle. He pulled up two vehicles for her to test drive and off we went. When we came back, he could tell my mother was more enthusiastic about the Honda CR-V than the Rogue. So at that point focused his own enthusiasm on the Honda CR-V and told her all about it. Next thing we know, we are running lease numbers with Josh the sales manager, who again, was another individual GREAT to deal with. My mother was very happy with the lease numbers, so in we went to finance were we dealt with Lee, who lived up to the expectations his peers already set. By the end of all of it, my mother was driving home the SAME DAY in her new Honda CR-V and could not have been happier. I was simply amazed how Joe and everyone we encountered at Darling’s Honda Nissan Volvo was courteous, kind, and acted like they genuinely cared about us as clients. The premium experience they delivered was by far, the best customer experience I have seen in years. I could only hope to have this type of quality employees, giving this type of premium service at my dealership here in Boston! Thank you to Joe and team for making this such an easy buying experience! More

Comfortable with no pressure We hadn't actually planned on purchasing a car that day. We were merely window shopping. The Honda Pilot seemed perfect for us, however. Scott gave us We hadn't actually planned on purchasing a car that day. We were merely window shopping. The Honda Pilot seemed perfect for us, however. Scott gave us the info on the car. He was knowledgable and so warm and friendly. The best and most incredible part of the interaction was that we felt no pressure. He conveyed a feeling that he was just interested in our needs and didn't put on the typical "salesman" aura. We left so happy and felt as though we had also made a friend. For us, the high pressure salesperson is so disagreeable. We in no way found that in our experience with Scott at Darlings. I unhesitatingly recommend him More

great to work with Enjoyed everything about my service visit at Darling's Volvo. Tim was very accommodating and explained everything completely and answered all my ques Enjoyed everything about my service visit at Darling's Volvo. Tim was very accommodating and explained everything completely and answered all my questions thoroughly. Very happy with whole experience. More

Software update Brought my CRV in for software update as requested by Honda. They were fast, efficient and friendly. They noticed that my car was due for inspection a Brought my CRV in for software update as requested by Honda. They were fast, efficient and friendly. They noticed that my car was due for inspection and did for free. Very good experience overall. More

Service experience Always a positive service experience. Steve goes out of his way to help me. Excellent problem solving and the work is done efficiently and quickly. Always a positive service experience. Steve goes out of his way to help me. Excellent problem solving and the work is done efficiently and quickly. More

Top Notch Customer Service! This was my second lease that I have gotten through Darlings and both times I got it through Bryan Lackee. Each time he has been attentive, friendly, This was my second lease that I have gotten through Darlings and both times I got it through Bryan Lackee. Each time he has been attentive, friendly, and hard working. He gave me enough time to think things through and didn't bug me to come in. He made sure that I had the exact model and color that I wanted. Bryan was devoted in getting me the best car and payment for me and you could tell he really cared about my experience at Darlings! I would definitely recommend Bryan Lackee and Darlings to anyone looking for great customer experience! More

Volvo 240 Service They are a friendly dealer that explains all the work that was done on your car. You leave the dealership knowing that your car was well taken care of They are a friendly dealer that explains all the work that was done on your car. You leave the dealership knowing that your car was well taken care of. More

My Service was Gold When I arrived on scene to get my wife's vehicle serviced, Mike met me at the door and already had papers and everything in hand, ready to go and it l When I arrived on scene to get my wife's vehicle serviced, Mike met me at the door and already had papers and everything in hand, ready to go and it literally only took me about 60 seconds to sign few pieces of paper and be out of there until they called me up and told me it was ready. Mike carried out my personal requests with Joe Baldacci as well and provided the most top notch care I have received yet. In my life, time is something very scarce and so this kind of service made a real difference for me and my family. Thank you More