Darling's Auto Mall CJDR

I utilize Darling's Auto Mall in Ellsworth for both Scheduled Maintenance and some Unscheduled Maintenance as I not only receive great service from the Service Write/Repesentative but the mechanics in Scheduled Maintenance and some Unscheduled Maintenance as I not only receive great service from the Service Write/Repesentative but the mechanics in the service area as well. I like the way that Darling's keeps me updated on the status of my vehicle and the fact that the Ellsworth Darling's Auto Mall isn't a FORD Dealership they also perform the required maintenance checks on both of my FORD Products as required by FORD as stated in the FORD Vehicle Manual. Beside this ANY automotive dealer/service facility that allows me to have my dog with me in the customer waiting area has to be outstanding!! More

Had a defective int. handle -30 mos out from purchase,no hard use- M. Ellis and Darlings efforted to share the replacement cost w/GM and myself. Satisfactory arrangement and efficient turn-around. Original hard use- M. Ellis and Darlings efforted to share the replacement cost w/GM and myself. Satisfactory arrangement and efficient turn-around. Original est over $500, final bill well under $200. I'll be back. More

Mike, our service manager, was very helpful, knowledgeable, and understanding. He explained everything, and gave us various options for the necessary repairs. We enjoyed working with him, and knowledgeable, and understanding. He explained everything, and gave us various options for the necessary repairs. We enjoyed working with him, and he always called when he said he would. More

I had the best experience I ever had at a dealership. I requested information on a truck online the next day Rob Kelley called me right up he found me a truck in the color I wanted, and with everything I w requested information on a truck online the next day Rob Kelley called me right up he found me a truck in the color I wanted, and with everything I wanted on it. Thanks to Rob Kelley and Kerry Galeaz they put me in a truck, and I love it. I would send anyone to these guys. More

The folks at Darlings in Ellsworth, Maine were very helpful. There was a mistake made with scheduling my appointment, and it needed to be rescheduled. They made up for it by washing and waxing my car. helpful. There was a mistake made with scheduling my appointment, and it needed to be rescheduled. They made up for it by washing and waxing my car. It looked great and they were very friendly during both visits! More

I went to darlings to inquire on trade in value on my truck. Met Robert Kelley a very helpful sales man. 2.5 hours later I was driving out in a brand new gmc. The service department is very nice prity fa truck. Met Robert Kelley a very helpful sales man. 2.5 hours later I was driving out in a brand new gmc. The service department is very nice prity fast and make sure you get what your needs may be. Much better service the Varny's in bangor on all aspects from service to the prices. I look forward to buying my next truck from there. More

Made a mistake showing up with my labradoodles; they were antsy. I was greeted nicely when I pulled in the service entrance. Andy was ready with the required paperwork and got me right in. It took a little l antsy. I was greeted nicely when I pulled in the service entrance. Andy was ready with the required paperwork and got me right in. It took a little longer than I expected, but that was mostly because the dogs were driving everyone crazy. I've purchased several vehicles here from Scott Parady. I plan on being a customer going forward. More

I was very impressed with the service I received at Darling in Ellsworth. I had bought my Jeep in 2009 and I did not realize my warranty was up especially b/c some other dealership said it wasn't but Darling in Ellsworth. I had bought my Jeep in 2009 and I did not realize my warranty was up especially b/c some other dealership said it wasn't but Darlings did all the work and passed it through as a good Samaritan thing and was all paid for by Chrysler. I was very impressed and they also worked hard to figure out what was wrong. More

I have been doing bussiness with Andy Buzzell for over 15 I have been doing bussiness with Andy Buzzell for over 15 years at Darlings. He is very accormadating and concerned about his customers. I trust h I have been doing bussiness with Andy Buzzell for over 15 years at Darlings. He is very accormadating and concerned about his customers. I trust his judgement with out question and usually tell him to fix what ever needs fixing as I want it to be safe for me and my passengers. Darlings is very fortunate to have Andy as an employee and I hope to do bussiness with him for years to come. Almer L Dinsmore More

The following explanation is quite lengthy, but I felt the whole story needed to be told so that you would fully appreciate the great service I received from Mike Ellis. One Sunday, I was on my way t the whole story needed to be told so that you would fully appreciate the great service I received from Mike Ellis. One Sunday, I was on my way to a town about 45 miles outside of Bangor, when I noticed that the air in my left passenger tire was dropping rapidly. Since I was only 5-10 minutes from Bangor and not knowing what service might be available if I continued in my present direction, I decided to return to Bangor for help. By the time I got there, the tire was completely flat. I pressed the On-Star button for assistance and they connected me with the motor club. Because there were not many options available for service, I was asked if I wanted my car towed to either Walmart or Sears. I chose Sears. When the tow truck arrived, the driver hooked up the winch and started pulling my car onto the truck when all of a sudden I heard a hissing noise. The driver unhooked the winch and hooked it to the other side of the vehicle but did not offer me any explanation for doing so. The car was loaded onto the flat bed and we were on our way. After a few miles, I asked him what the hissing noise was that I heard and he said that evidently the hook from the winch punctured the front tire on the drivers side. He said the tow company would pay for repairing the tire or, if it couldn't be repaired, would pay for a replacement. When we got to Sears, it wasn't yet open so the driver dropped me and my car off to wait until it was. It was raining and I was in a car with two flat tires -- it wasn't a great feeling. The technicians at Sears were very nice but, unfortunately, did not have tires that would fit my car. They called several other stores in an attempt to find some, but were unsuccessful. They offered to order them but said it would be 5-7 days before they would be received. Not wanting to wait that long for my car, I decided to leave everything until Monday when more stores would be open and hoped that tires could be found sooner that 5-7 days. First thing Monday morning, I called Mike Ellis at Darlings Auto Mall in Ellsworth, explained what happened and asked if he had tires available that would fit my car. He didn't but said he would check into getting some and call me back. When he called, Mike had a plan of action that changed everything. He told me to call the motor club and arrange for the tow truck to pick up my car from Sears and deliver it to Darlings, all at no expense to me. Tires were ordered, to be delivered by Wednesday (only two days) and he would have arranged for a rental car, if I had needed one. I can't tell you how relieved I was that my problem was solved! That could have been the end of the story but it's not. My car was actually ready on Tuesday. It had been washed and Mike noticed that my inspection sticker had run out, so replaced that, too. The service Mike gave me wasn't just great, it was exceptional. I am not someone who is the service department often so it is not as though we are friends or really even know one another, other than by name. Yet, I know, after this experience, that I can count on him to be there for me - and my car! More