Danbury Hyundai - Service Center

Poor Cutomer Service We own a high end car purchased through Danbury Hyundai. One reason for choosing this particular car was their guarantee of 'high end service' compara We own a high end car purchased through Danbury Hyundai. One reason for choosing this particular car was their guarantee of 'high end service' comparable to Mercedes, etc (which we've also owned.) We've struggled with Danbury's execution of high end service since purchasing this car 3 years ago. This last incident was the most disillusioning of any service I've received anywhere. Danbury does all my maintenance, including tire replacement. This tire brand has its own warranty that covers road hazards. Danbury never informed me of this warranty. I discovered this warranty option when it got explained to me by the neighborhood tire shop where I first went to fix the nail in my tire. With direct help from the Tire Manufacturer through a call to Danbury Hyundai, we both attempted to explain and guarantee warranty compliance for a replacement of my damaged tire. The cashier at Hyundai took our calls; refused to listen to me or the Manufacturer when we called, was rude in conduct and conversation, interrupting, speaking over and denying facts and refusing to let the Tire Manufacturer speak with the Manager. After two days of futile effort, I went back to the tire shop. Within minutes, he obtained the necessary paperwork and received approval from the Manufacturer to replace my tire at no cost to me. BTW this tire shop is a full service shop. Where is the high end service guaranteed by Danbury Hyundai? I will be contacting the parent company to report this failure. More

Service Terrific service dept, punctual and accurate, they were a pleasure to work wit they let ,me know when to bring it in the future, I definitely will be Terrific service dept, punctual and accurate, they were a pleasure to work wit they let ,me know when to bring it in the future, I definitely will be back again More

Very Happy! I'm very satisfied with the level of service experienced at the Danbury Hyundai Service Facility this morning. Everything was very well organized. The I'm very satisfied with the level of service experienced at the Danbury Hyundai Service Facility this morning. Everything was very well organized. The agreed timings were met and everyone was so helpful and eager to help! I'd definitely recommend any of my friends to shop in here for their car needs! More

The best Always helpful and looking out for me Service technician tries to only do the work that is needed and not jack up the bill with services that can be Always helpful and looking out for me Service technician tries to only do the work that is needed and not jack up the bill with services that can be done at later visits More

Excellent I loved getting my car service at Hyundai. I would appreciate if they add car wash as well in their service every time. I like Hyundai I loved getting my car service at Hyundai. I would appreciate if they add car wash as well in their service every time. I like Hyundai More

Oil Change / Recall I was very Pleased on my first visit since my move from Florida.... your Staff was very Welcoming & took care of myself & car with complete expertise. I was very Pleased on my first visit since my move from Florida.... your Staff was very Welcoming & took care of myself & car with complete expertise...the length of time was less then expected & the hospitality in the waiting room was greatly appreciated....I certainly would recommend your dealership with a more then Satisfactory experience....Thank You, Barbara L Bennett More

Very accomodating. Awesome Service. I love dealing with Brenda Horberg. She is always a delight with her friendly and happy disposition. They didn't have a Loaner Car, so she gave me a I love dealing with Brenda Horberg. She is always a delight with her friendly and happy disposition. They didn't have a Loaner Car, so she gave me a rental on the house! My car was ready before the end of the day. They are very fortunate they have someone representing them like Brenda. More

Hyundai Recall The staff was friendly and very helpful. The service was quick and excellent. The wait was not very long as I thought it would be. The staff was friendly and very helpful. The service was quick and excellent. The wait was not very long as I thought it would be. More

Service Department After receiving a recall notice for our 2012 Sonata, I scheduled a service appointment. From start to finish, the service department made it an easy a After receiving a recall notice for our 2012 Sonata, I scheduled a service appointment. From start to finish, the service department made it an easy and a efficient process. More