Danbury Hyundai - Service Center

Always goes above and beyond to assist Whether my request is large or small the employees at Danbury Hyundai go above and beyond to assist me. If I need service for my car at the last minu Whether my request is large or small the employees at Danbury Hyundai go above and beyond to assist me. If I need service for my car at the last minute or a key fob battery I am treated with respect and professionalism. More

Great 👍 for sales beware of service department At 63 years of age and a retired auto mechanic with 30 years in the business, I know how to play the game. The purchase of my 2019 Tucson SEL was prof At 63 years of age and a retired auto mechanic with 30 years in the business, I know how to play the game. The purchase of my 2019 Tucson SEL was professional and streamlined thanks to Sully. No BS or pressure selling, beat all competing dealers by $1,000. The service department is the exact opposite. DO NOT SERVICE YOUR VEHICLE HERE as a simple high speed vibration problem could not be resolved and multiple serviceve receipts contradicted each other and the vibration problem was unresolved. More

Mike Andrews in the parts department Mike Andrews in the parts department was absolutely wonderful to deal with. He was kind, considerate, and extremely helpful. I would without a doubt Mike Andrews in the parts department was absolutely wonderful to deal with. He was kind, considerate, and extremely helpful. I would without a doubt reccommend this dealership based on my dealings with Mike! More

Excellent As Always I just brought in my new Accent -- purchased through Chris Keefe -- for its first scheduled service. As always I had an excellent experience with Sam I just brought in my new Accent -- purchased through Chris Keefe -- for its first scheduled service. As always I had an excellent experience with Samantha, Gina, and others whose names I do not know. And I am grateful to Chris for selling me what is rapidly becoming one of my all-time favorite cars. Martin Margulies More

Worst experience EVER A year and a half ago my girl friend purchased a used 2011 Hyundai Elantra from Danbury Hyundai with ~70K miles. 2-3 weeks ago (with 95K miles) A year and a half ago my girl friend purchased a used 2011 Hyundai Elantra from Danbury Hyundai with ~70K miles. 2-3 weeks ago (with 95K miles) the car wouldn't start, after having it towed to the Hyundai in Branford CT they informed us that the timing chain had jumped. We figured it was just the timing chain and that we'd be looking at a bill of 500-1000$. The dealer then informed us that this vehicle has an interference engine (meaning the valves open up into the cylinder area that the piston will travel into) and that when the timing is off it can cause the parts of the engine to collide. Branford Hyundai told us that a rod in the engine had failed and this is a common problem with these engines and that Hyundai is aware of it. We then learned that the engine was destroyed and it would be over 5000$ to get the car running again. Because she is the second owner of the Vehicle the warranty is reduced to a 60K mile warranty as opposed to a 100K mile warranty brand new. Because the car was purchased with ~70K miles it was bought out of warranty. We were told by Branford that either Danbury Hyundai or Corporate would likely cover the cost of this seeing as the car has been perfectly maintained and we have the documentation to prove it. Not only was it not covered, but Danbury Hyundai was extremely rude to us every step of the way. I've previously worked in the automotive industry as both a mechanic and as a service writer for Toyota for close to ten years. In all that time I've never seen or heard of anything like this happening. Not only does Hyundai have a known problem with a part they know is failing prematurely, but when it does, because of the engine used in this car it causes upwards of 5000$ worth of damages. I can't for the life of me understand why anyone would EVER buy a Hyundai after hearing this story. If you are reading this, heed my warning, buy a different make, DO NOT buy a Hyundai. If you do insist on buying a Hyundai, DO NOT get it from Danbury Hyundai, the complete lack of professionalism from their service department has left my speechless. More

Poor service The dealership sells cars that have recalls on them. As in my case it's been over 3 months now awaiting an engine. Brenda does not call you and give u The dealership sells cars that have recalls on them. As in my case it's been over 3 months now awaiting an engine. Brenda does not call you and give updates . I've spoken to bill upon retrieval of the car and the check engine light remained on and the bumper was not attached. At this point they attempted to make me pay for a diagnostic test. If you just replaced my engine due to a recall why am I paying for anything. This is the condition in which Brenda states the car is ready to be picked up. The dealership refuses to attach the bumper they took off during repairs. Don't ever buy a car here or service your vehicle here. Believe my skin was too dark for excellent customer service. Horrible and corrupt. The only useful person is Ms Geena. Bill and brenda are useless he consigns whatever she says like she actually repairs the cars. Run while you can. Upon returning to the dealership I have the correct names the emails came from another party at the dealership so these names are now the correct ones. On 5/9/17 I returned to the dealership and was told my bumper will be replaced but a date is not set yet. More

Horrible, horrible service We purchased a 2013 Sante Fe new from another dealer before moving to the area. We've had more issues than expected from this well rated vehicle. O We purchased a 2013 Sante Fe new from another dealer before moving to the area. We've had more issues than expected from this well rated vehicle. Our three major issues: 1) The backup camera takes oddly long to load. When putting the car in reverse the camera typically comes up but with no support/guidance lines. If I sit and wait 5, maybe 10 seconds the camera will go black and then come back up with the lines. As I usually don't want to sit and wait for that, I'll start backing up knowing that I may be forced to stop half-way through for the camera to do its thing. Now, having taken note of the camera function on other vehicles, I've never, ever seen this happen otherwise. Of course the dealer says it's fine. 2) When plugged into the USB port only our phones sound aweful. It worked fine when we bought the car and got worse over time. The dealer, rather than repairing it regardless of numerous requests, has only provided their adapter cord (which by the way had about of date port connection). This adapter plugs into the audio output as well as the USB, which then renders the phone useless with the onscreen controls (can't select playlists or artists or really do anything when connected with their cord). Yet they say this is the way it works and nothing is wrong. Now the next thing they say is to use Bluetooth...frustrating in that we often have to turn it up since it's quieter than a direct connection. What that means is that we get blown out by the radio, which the system defaults to, when the car is turned back on. Screaming & crying little kids upset at "the loud" is awesome. AND, we still can't make music selections from the screen and have to use my phone to do everything. BTW, their adapter cord is unusably short so I had to purchase an extension cord just to be able to pull it out enough so that I can keep my eyes on the road. I've generally stopped using anything that had to do with the system as it's all just a dangerous and they refuse to admit that it's actually not working correctly. 3) GPS - now, I can't speak about their system now but the system in my car is worthless garbage and I don't rely on it. I don't even trust it. It misses turns, tells me to make turns when all I am doing is going straight, it even tried to direct me into Candlewood Lake while looking for an aquaintance's home nearby. It's had me do three sides of a square or take the most ridiculous routes, and many times I'd just ignore it as I knew better. Note, these are not new streets. ------------------------------------------------ The service center is horrible. We had an issue with the driver seat and, during the third or fourth repair, the tech heavily damaged the interior of the car. Almost every panel on the driver's side, including the door beam, door panels, side and back seat panels and lower dash were all damaged. The service manager is awful...we brought the damage to his attention and he said he'd get back to us. We never heard from him and would leave messages that he'd never return. It ultimately took weeks/months to get the repair finally done...though I learned that "repair" doesn't mean the same thing to them as it does to me. They initially tried using touch up paint to fix everything and give the car back as "fixed". It looked HORRIBLE. We had to basically fight the manager to get new parts. He did refuse to replace the lower dash panel given the part cost and, given the damage was minimal to that part, we just accepted it. All of this, as noted, took months. There was the initial visit to assess the repair needs and during which the "paint" repair may have been done. Then there was then the return visit to assess what parts needed to be ordered. Then there was the return visit to do those repairs. When they did install the new pieces, they didn't do it correctly and we needed some of the pieces reinstalled. There may have also one other visit in there somewhere...so many it's hard to recall. Including the initial visit to repair the seat this time, this whole debacle led to 4-5 trips to the dealership during which they'd have our car 1 or more days. I do recall we were given a rental car during one or more of the visits, so kudos to them for that. But I still can't even begin to say how ridiculously inconvenient this whole freaking thing was. Of course, the side seat part they replaced never did install/sit correctly and finally just broke. As it's been over a year and the warranty on that ran out they said too bad. I'll bet if the original part was still installed it'd still be intact. Totally separate, I had fluid on the floor of my garage by my passenger front tire. It looked to be wiper fluid and, in looking under the hood, sure enough the washer fluid reservoir was right above it. I took in the car and told them I believed I had a leak on the reservoir. Well...the service tech insisted it was a/c condensation dripping, even though, as I recall, it was during winter/spring and I wasn't running anything. Regardless of the time of year, I know where the a/c drips and it isn't by the passenger front tire. I told the service rep I disagree, that the tech was wrong...didn't matter. So I took the car home and eventually it got worse. Took it in again and suddenly, yes, it's the wiper fluid resevoir! It was replaced. But seriously.... with this and several other issues that they can't seem to find, replicate, or acknowledge exist (won't get into that list)...it's very clear that if your issue isn't something that can be diagnosed by a machine, they won't find it and won't fix it. ------------------------------------------------- We are not happy with the car. Again, may have been just luck of the draw. But more importantly we are displeased with this dealer and the corporation as a whole. I personally wouldn't recommend buying a Hyundai. If you do, I certainly can't recommend this dealership. Now, the service center appears to rate well and maybe you'll have better luck. But am just relaying our negative experience. It was certainly bad enough that, when I recently purchased my new car, I got something else and love it. Hope to soon also replace the Hyundai and forget about ever having owned one. More

Service You have an excellent service dept even the guys that took my car, gave me a loaner and then returned my car were all so pleasant. You have an excellent service dept even the guys that took my car, gave me a loaner and then returned my car were all so pleasant. More

Better than expected Steve and the team try to take care of everything. And for the most part, they've accommodated me at every turn. My 2015 Genesis 3.8 has had more is Steve and the team try to take care of everything. And for the most part, they've accommodated me at every turn. My 2015 Genesis 3.8 has had more issues than I would have hoped, but Danbury Hyundai has continued to work on each problem and resolved most of them so far. More

Correctly changed email address (: Vinnie was very helpful, he explained everything.....and he changed this email address correctly because I have asked everyone when I come in for serv Vinnie was very helpful, he explained everything.....and he changed this email address correctly because I have asked everyone when I come in for service that my husband can not be bothered with these emails. Way to go Vinnie (: More