Danbury Hyundai - Service Center

I feel compelled to chime in on the whole "you can't get a hold of anyone thing" which has definitely been my experience the last year or so. The phone just rings and rings and rings- you don't even get put a hold of anyone thing" which has definitely been my experience the last year or so. The phone just rings and rings and rings- you don't even get put into a voicemail. This would be alleviated if the online scheduling tool- which I used to always use, was functional. But every time I try, it doesn't show any availability for months (earliest appointments available today, 12/1 say 1/20/23). If that were accurate it would be one thing, but whenever I do finally get someone on the phone, there is always availability sooner than that. But that usually involves 8-10 calls of letting the phone ring for minutes at a time before someone actually answers once. More

Bought two cars from them, one in 2014 - no issues. I don’t know what happened since then but holy crap. Second car we bought had 15,000 miles “certified.” Did all services on time. First “major” servi I don’t know what happened since then but holy crap. Second car we bought had 15,000 miles “certified.” Did all services on time. First “major” service they told us our front brakes were completely failed. They told us the expectation of a pre-owned car brakes there is very low. Today we brought it in and guess what? Complete failure in the rear brakes they claim. So 20,000 miles and the entire brAking systems on both the front and the back needed complete FULL replacement. If we are paying upwards of $600 for each major service, why is it that they aren’t catching these problems before they fail. It is very difficult to do that much damage to a full braking system. And if they lasted roughly 7000 and 20,000 after the certification, what good is the certification. Place is a con job. Not even remotely a reputable business. More

Recently brought my car in because engine light was on. After 3 hrs at $150/hr they could not diagnose. So I paid and went to Midas and they diagnosed the problem within 15 mins! So, I went back to Hyundai After 3 hrs at $150/hr they could not diagnose. So I paid and went to Midas and they diagnosed the problem within 15 mins! So, I went back to Hyundai after repeated un-answered calls and finally met with some clueless customer service rep and told them the details and how I wanted a credit for their inability to diagnose the problem. Well he was like a deer in the headlights and told me he wold forward all of the paperwork I provided to the Service Mgr. So, after several weeks, I have not heard a word. I have been ripped off by Hyundai of Danbury. Next step: CT Consumer Affairs & Better Business Bureau complaint. More

I made 6 phone calls for a routine appointment. I gave up. I called service (prompt # 1 from the main phone #) to make a routine appointment 4 times. No answer after 4 attempts, so I called the I gave up. I called service (prompt # 1 from the main phone #) to make a routine appointment 4 times. No answer after 4 attempts, so I called the receptionist, who connected me to a person - Except the person never answered, and the mailbox could not take anymore messages. I called back and asked to be connected to the manager, again, his/her mailbox could not take any messages. Called back and asked for the sales manager- surely sales would pick up! Nope. That mailbox also could not take any messages. More

They are the absolute WORST. They never answer the phone, forcing you to drive there everytimejust to make an appointment. The girls who answer the phones and process the invoice They never answer the phone, forcing you to drive there everytimejust to make an appointment. The girls who answer the phones and process the invoices are extremely rude and miserable. Never again More

Only buy from Danbury Hyundai if you enjoy putting on clown makeup. This is a ride, so tldr: save yourself the frustration and get a Honda from a different town dealership. I bought a 2014 Certified U clown makeup. This is a ride, so tldr: save yourself the frustration and get a Honda from a different town dealership. I bought a 2014 Certified Used Elantra from this dealership in 2016. The car was a lemon. Many parts needed replacing all the way up to a faulty Catalytic Converter which the service center took over a MONTH to fix. But that’s not the worst part! Soon my car would not turn on despite a very recent battery change. It just clicked over. The service desk said they changed the battery and the problem fixed itself. The problem persisted, so I brought it back and was told I needed to replace a $600+ part. Did so. The problem persisted. They then told me the FIRST battery they gave me was faulty! All three managers were terrified, I saw them huddled in the back figuring out what to say to me. It would have been comical if the head of the mechanic side didn’t have the gall to come out and say “Well, I wasn’t the one here to do it, so it’s not my fault” UNDER THE “We get it right the first time, guaranteed!” sign. I silently walked out in absolute disgust. In all this place got over $1k out of me because they are either CATEGORICALLY awful at their jobs or they are an adept scam. I hoped I never had to go back. But because the universe loves having the last laugh, my catalytic converter started giving me issues this week. I dreaded calling the number, but couldn’t help but laugh as I was hung up on 4 times before I could even ask a question. The Danbury Hyundai struggle bus is still chugging, I guess. Once I finally got to speak to someone I was told the part had a 12 month warranty and they won’t replace it, even if it’s faulty. I give up. I present to you this review as my last gasp of sanity. P.S. I’m the daughter of a used car salesman. I know the game. The man that sold me my car was the sales manager. The dude is the slimiest example of a salesman. He told me to “think of him as family” right off the bat, along with many other tired tropes. I needed the car for work so I held through, but you can give your money to a dealership with more honest tactics if that kind of thing matters to you. More

Bought a 2018 Tucson from Kevin Cash 26k. Got empty promises instead.Shopping elsewhere.Bulxxxx. Got empty promises instead.Shopping elsewhere.Bulxxxx. More

AVOID THIS DEALER Terrible dealer services. Years of faulty recall repairs and unnecessary work to car. Latest was nearly $3,000 that ‘may fix’ ongoing problems. I had tested at a reputable r Years of faulty recall repairs and unnecessary work to car. Latest was nearly $3,000 that ‘may fix’ ongoing problems. I had tested at a reputable repair shop and they verified no need for $3,000 repair. They also verified after a day of testing that parts associated with Hyundai recalls and multiple technical services bulletins were faulty. Hyundai Danbury either did not replace previously or replaced incorrectly. I have never received return phone calls from the owner or general manager regarding these issues. By the way Hyundai Consumer Affairs at their corporate HQ was no help and simply referred me back to the dealer. They will request the dealer owner contacts me and closed the case without resolution. More

Sales was good. Service is the absolute worst experience I have ever had. Service doesn’t answer calls, doesn’t return calls, “ I’ll check and get right back to you” Service is the absolute worst experience I have ever had. Service doesn’t answer calls, doesn’t return calls, “ I’ll check and get right back to you” - don’t expect an answer or a call back. They are not rude they just disorganized and don’t care once you purchased your car. Really ruined my experience with their dealership and brand! More

I was promptly served and the waiting area was clean and comfortable. I waited a reasonable amount of time. Very impressive. comfortable. I waited a reasonable amount of time. Very impressive. More