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Danbury Hyundai - Service Center

Danbury, CT

1.6
136 Reviews

136 Reviews of Danbury Hyundai - Service Center

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May 27, 2014

Engine Light Issue Since purchasing our car from Danbury Hyundai we have always had the car serviced there. Brenda has always been helpful and great to work with. More

by rjkeough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Horberg
May 27, 2014 -

Danbury Hyundai responded

Thanks for the positive reinforcement! We look forward to serving you again!! Regards, Susan Eway Director of Customer Relations

November 01, 2013

I think it was the best experience I ever had at a dealership service center. Brenda went out of her way to help us and make sure we were kept updated on our vehicle. Thanks to her suggestions we we More

by tmfriend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Horberg
Nov 01, 2013 -

Danbury Hyundai responded

Thank you for your compliments! I'll pass them on to Brenda and the service department team. We hope we can serve you again soon. With regards, Susan Eway Director of Customer Relations

October 01, 2013

THEY LITERALLY ROBBED ME! I brought my Santa Fe in to get THEY LITERALLY ROBBED ME! I brought my Santa Fe in to get service done and whomever worked on my car, stole a bunch of money out of my center console. More

by GregGJH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
George or BJ
Oct 01, 2013 -

Danbury Hyundai responded

Mr. H., I am very sorry that you were upset by your appointment today. I can understand how distressing it must be but I feel there must have been some type of misunderstanding. Our technicians have been with us for some time and we fully trust their honesty. In light of your assertion, and not wanting to question your character, George was willing to reimburse you the money you felt was missing but you refused his offer and, given your response, he was unsure as to how to compensate you. Mr. H., customer service is very important to us and we want our clients to feel wholly confident in our staff. I am sorry that you feel you cannot return and hope that in time you may reconsider. We would be very pleased to serve you again. With regards, Susan Eway Business Development Manager

Oct 07, 2013 -

GregGJH responded

Dear, Susan Eway - Business Development Manager, There is no misunderstanding. Someone in the Danbury Hyundai service department stole money out of my car. And question my character? How about questioning your service workers? There was no response from George about doing that other than "my guys would never do such a thing". Really? He's 100% sure of that? And why would I want George to give me gas money as he offered? Gas is very expensive and I wasnt looking for a pay day from you guys. It was a few dollars stolen, which by the way is still very disturbing no matter how much, and I love that you guys just down play that. I wonder how much money has been thieved by your service department. I love how you protect them. I see that the majority of the service reviews on this website are negative for Danbury Hyundai service department. I would never trust the service department at Danbury Hyundai again. Bottom line people.. DON'T BRING YOUR CAR TO GET SERVICED AT DANBURY HYUNDAI. They have thieves working there and apparently by Susan Eway's response, they harbor them there.

July 12, 2013

MY husband brought my 2010 Santa Fe in for service 2 weeks ago. He was very happy. The waiting room was clean, employees were friendly. He said that he got there a few mins early, they took the truck in More

by KellyJaconetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2013 -

Danbury Hyundai responded

We're so glad that we were able to provide a pleasant experience during your recent service. Thank you for taking the time to let us know. We appreciate the effort and we appreciate your business! With regards, Susan Eway BDC Manager

June 18, 2011

I made an appointment 1 week in advance to have brakes and a transmission leak checked. Left the car the day before. Received a call that evening reminding me to bring the car in. Told them I already d More

by dpeppe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service
July 09, 2010

my Hyundai sonata had 98,230 miles on it when i brought it in for the fifth time in one year for the same problem transmission not shifting. My warranty expires at 100000 or ten years. will the fifth tim More

by moose1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service department
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