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Danbury Hyundai - Service Center

Danbury, CT

1.9
138 Reviews

138 Reviews of Danbury Hyundai - Service Center

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December 02, 2014

Time foe service I came for a recall on my 2009 Veracruz. When I made the appointment I decided to wait for my car because I was told it would take an hour. when I a More

by knelson690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service secretary
Dec 02, 2014 -

Danbury Hyundai responded

We apologize for the discrepancy in estimated service times. I believe the delay was due to some emergency repairs but we should have called to let you know in advance so you could have changed your plans. Thank you for bringing this to our attention so we can improve our communications. We appreciate your feedback and your business. With regards, Susan Eway Director of Customer Experience

November 30, 2014

Online Scheduling Every time I schedule my appointment online, it is never correct when I check in. For example, on the 29th, I scheduled a routine maintenance (112500) More

by GARRY COULTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Matz
Dec 01, 2014 -

Danbury Hyundai responded

Garry, Thank you for your feedback--it is so important to our improving our processes. To clarify, the services for your vehicle at 112,500 and 52,500 miles are identical. Our in-house computer system needs to catch up with our online system which does list them as separate services but the actual tasks performed are the same. I will pass on your comment abut the emails to the Regional Manager from Hyundai. It's helpful to know when we're "over-communicating." Thank you again for letting us know about your experience. We appreciate your business and look forward to serving you again. With regards, Susan Eway Director of Customer Experience.

November 30, 2014

30,000 mile service I called to get a quote when I made my appointment and the young woman I spoke to was dismissive and told me she could not give me one. When I brought More

by Ward009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lillian McBreairty
Dec 01, 2014 -

Danbury Hyundai responded

Thank you for your feedback. We are pleased to hear that you were taken care of properly when you came into our service center. We hope that the 10% discount helped make up for everything. We appreciate your business and hope to work with you again in the future.

November 20, 2014

Poor service I recently had an appointment for a service recall on my Hyundai. I made this appointment over a week in advance. After driving four hours, I arrive More

by Tyersdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
November 15, 2014

Always great service I always find the service team at Hyundai to be excellent and very communicative with me. Thank you for all the great work and care you show to your c More

by terry 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Jackson
Nov 17, 2014 -

Danbury Hyundai responded

Thank you for the five star review. We truly care about all of our customers and we are so glad to hear that that is apparent. We look forward to your next visit.

November 08, 2014

Excellent as usual I always find the service team at Hyundai to be excellent and very communicative with me. Thank you for all the great work and care you show to your More

by Coupe13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Horberg
Nov 10, 2014 -

Danbury Hyundai responded

Customer service is a top priority for us here at Danbury Hyundai. We are happy to hear that your experience was so wonderful. Thank you for the five star review. Come back and see us again.

October 25, 2014

15,000 Serice on 2014 Tuscon The woman who I dealt with in the service department(sorry but I forgot her name) was friendly, professional, and funny. I worked on my laptop as I wa More

by ethancarey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Oct 28, 2014 -

Danbury Hyundai responded

Thank you for the kind words. We have an amazing staff here at Danbury Hyundai. We appreciate your continued business and we look forward to your next visit.

October 20, 2014

This is my second service on my new 2014 Hyundai Sonata. Danbury Hyundai, by far, has exceeded any other dealership I have dealt with for prompt service, cost, and friendly staff. I look forward to future i More

by wwadman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 20, 2014 -

Danbury Hyundai responded

Thank you for the kind words. We are so pleased to hear that our service department has taken such great care of you. We appreciate your business and look forward to your next visit.

September 30, 2014

Had an oil change Great job and (using Larry Davids) pretty pretty pretty quick seeing they were pretty pretty pretty busy, thanks Hyundai see ya next 3000 miles! or wh More

by Charles King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure sorry
Sep 30, 2014 -

Danbury Hyundai responded

Thank you for choosing Danbury Hyundai. We are here for all of your service needs. We appreciate your business and this great review. Enjoy your Hyundai.

September 23, 2014

best service but expensive the service center is excellent but the 30,000 mile service ( and probably 60K ) is way too expensive. this place has the best, most efficient and hi More

by chrisbroker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 23, 2014 -

Danbury Hyundai responded

We appreciate you taking the time to leave us this review. Our service center is always here to serve you. We look forward to your next visit.

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