Danbury Hyundai - Service Center

Never take your car for service it is Mediocre and Inadequate!!service no good n Inadequate!!service no good n More

Leased a Tucson from here, service is the worst. It took 3 hours on a pre-scheduled appointment to do an oil change and a simple radio software update. No tire rotation, no multi-point inspection. 3 It took 3 hours on a pre-scheduled appointment to do an oil change and a simple radio software update. No tire rotation, no multi-point inspection. 3 hours. Every service appointment I went to was a disappointment. Never getting a Hyundai again (ended up hating the car) and definitely never going back to this dealership. More

Will never go there again, my advice is to stay far away. Terrible communication with service person I don’t trust them with car Bought several cars over the years and would never go back Terrible communication with service person I don’t trust them with car Bought several cars over the years and would never go back More

I called Danbury Hyundai mid October to have my oil changed & mainly to have them take a look & see why the heat/defrost was not working. I have used them since I bought my Tucson in 2016. Every time I changed & mainly to have them take a look & see why the heat/defrost was not working. I have used them since I bought my Tucson in 2016. Every time I call for servicing in the last year or so they can not seem to fit me in even for an oil change for a few wks time. While this is very annoying I expected it. But the person who answered the call in the service dept let me know they could not possibly fit me in until Dec 8th. After a bit of carrying on since I found this unacceptable as the cold weather was coming he said he would check with the manager. Comes back on the phone to let me know that this is the soonest available. I scheduled the service for 12/11 having felt I had no choice & this was my day off & I would have to wait for the car no matter how long as they do not supply loaner cars. That is if they could even fix it that day. Which I now know would probably not have been possible because it’s likely they would have had to order the part. Seems it was an involved repair. How do I know this??? Because with the cold weather & frost I couldn’t wait & so found an excellent garage who’s mechanic looked at it, ordered the part & fixed it all within a 5 day period. Now with this kind of service at Hyundai (which is not the 1st time) why would I buy another vehicle from them even though they continue to send me mailings & emails to buy my Tucson & sell me something new. Highly unlikely I would use this dealership again. More

I strongly advise NEVER purchasing a car from this dealership. My experience has been nothing short of terrible. The service provided is abysmal, and they consistently fail to uphold their promises, i dealership. My experience has been nothing short of terrible. The service provided is abysmal, and they consistently fail to uphold their promises, including warranties. I've been in an ongoing battle with them for the past 6-7 months, and not a single issue has been resolved. Their communication is appalling, leaving customers in the dark without any updates on their cars. To make matters worse, they even lost my car keys when I attempted to pick up my vehicle. When I contacted Hyundai's corporate case manager, I was informed that my car was no longer being considered in a case hyundai corporate opened because my car was not at the service shop, but They had discouraged me from leaving it, stating that it would be towed if I did so. This conflicting information has added to my frustration. The constant turnover of management is also a significant concern. Every time I request to speak with a manager, I've met with someone new, further demonstrating their lack of organization and consistency. In my honest opinion, this establishment warrants serious scrutiny and reconsideration. I deeply regret not being aware of these issues beforehand, as I would have undoubtedly taken my money elsewhere. Save yourself the money and look elsewhere. This place is garbage. As a word of advice, do not place trust in the sales representatives' words. It appears that what you believe you're purchasing is far from what you'll actually receive. Proceed with caution when dealing with this company. More

This dealership is great! All of the sales associates are awesome and I had the pleasure of being assisted by Tariq in the Service department and he was extremely informative All of the sales associates are awesome and I had the pleasure of being assisted by Tariq in the Service department and he was extremely informative and helpful. Definitely would recommend coming here! - Asantewaa More

So I was informed on my last oil change that the prices were Goin up to 50.00. I then informed service that I have a card for lifetime oil change for 19.99. He said they are not doing that anymore. How do were Goin up to 50.00. I then informed service that I have a card for lifetime oil change for 19.99. He said they are not doing that anymore. How do u give someone a card for lifetime oil change and no say is not valid. No I'm waiting for the general manager to call back. I will keep waiting. More

Bought a new car had an issue with a tire booked an apt second I get there was treated so badly by the people in the drop off department multiple people ! After demanding to speak to someone els I was able second I get there was treated so badly by the people in the drop off department multiple people ! After demanding to speak to someone els I was able to get what I needed to do well the tires wasn’t there but I was going to be helped I’m super upset I buy a brand new car from this dealership and within 20 day of that I get this treatment from here ? Well luckily for them I can’t return the car because I would and take my money where it’s appreciated! More

I have been dealing with service for a 2020 Kona that has a bad transmission, which is under warrantee. I Have had to bring the car in multiple times just to be told there is nothing wrong with it, so they a bad transmission, which is under warrantee. I Have had to bring the car in multiple times just to be told there is nothing wrong with it, so they wouldn't give me a loaner, i had to pay out of pocket for a rental car. They finally diagnose it as a bad transmission and then STILL won't give me a loaner, I am now up to nearly $1500 in charges because I have to pay for the rental and then wait to be reimbursed by corporate. This is how a long-term customer is treated, it's been over 2 weeks since it was determined to be the transmission, but the part isn't ordered yet, apparently, it's not yet approved. Meanwhile I can spend my money on rentals. This should not have to happen when your car is just over 2 years old and has only 30k miles on it. They used to pay for the rental for you if they didn't have a loaner and I was told they no longer do this. of course. I was also told that there was nothing wrong with my car when it was stopping in the middle of intersections and I told everyone that it was a safety issue, instead I was asked if I was aware that I have a "different type of transmission." More