Dana Ford Lincoln

I was referred to this dealership by a friend, and was a little skeptical about buying a car from out of state seeing how I would never be able to see or test drive the car in advance. The professionalism a little skeptical about buying a car from out of state seeing how I would never be able to see or test drive the car in advance. The professionalism and communication from my salesperson was outstanding and put me at ease. When the car arrived, it was exactly as promised and I knew I made the right decision. More

i bought 2 cars from anthony i bought a 2012 mustang and he was very knowledgeable about and i just bought a 2013 explorer limited and he was nothing but great he wasnt pushy or anything like that if i had he was very knowledgeable about and i just bought a 2013 explorer limited and he was nothing but great he wasnt pushy or anything like that if i had the money i would glad to by more cars from him More

Bought my 2013 mustang GT from Dana overall im satisfied even though the car took almost 4 months to arrive. Anthony G took care of me after my original salesman disappeared. I would recommend Anthony G to even though the car took almost 4 months to arrive. Anthony G took care of me after my original salesman disappeared. I would recommend Anthony G to anybody looking to buy a new or used mustang he is very knowledgeable and passionate about mustangs. More

My wife and I found Dana after "giving up" trying to (again) lease a vehicle from another auto company (NOT Ford/Lincoln). Dana provided THE BEST dealer experience we ever had!! We wou trying to (again) lease a vehicle from another auto company (NOT Ford/Lincoln). Dana provided THE BEST dealer experience we ever had!! We would like to compare our Dana experience vs our other dealer experiences. At dealer # 1, we spent a long time test driving different vehicles. When it came time for pricing, We were given a figure by the manager and told that they "could do better" but the "general manager" wasn't there. We were promised with a handshake that we would receive a call with a better price the next day. Of course there were calls over several days but no price quotes. Annoying, aggressive calls but no prices. Getting a price quote should not be a national secret! THE DANA WAY We worked with Richard Harley. He was extremely knowledgeable, patient, polite and totally professional. When it came time for price quotes, we were given a price that they "would like to get for this vehicle" as a basis for negotiations. Richard told my wife and I to take time to discuss this, and to take as much time as we needed. Negotiations went back and forth in a respectful and courteous manner. Nobody standing over your shoulder and no need to wait for a "mystery general manager" here. At (non Ford/Lincoln)dealer #2 we were given a price and again were told that they could do better and that I would get a call in a few days. When they called back the sales rep told me that he "just remembered" that there was a returning leasee loyalty certificate of $1000 available. He said that he could use this to reduce the price. He of course did nothing to "work" on his original price quote. That was like telling me that the price would be lower if I increased MY down payment. The loyalty certificate information should have presented to me immediately. The Dana Way When Richard Harley gave me his first quote he immediately said that it included all rebates and told me the details: A Ford rebate AND a competitors lease rebate. Everything at Dana was like that. They are honest, they care about their customers, and genuinely want you to be 100% satisfied. My wife and I leased a beautiful Lincoln MKZ through Richard. Before we left the showroom with the vehicle Richard Harley and Frank Curry sat with us in the car for at least 40 minutes going over the numerous high tech features in the vehicle. There was no pressure by them to speed things up to get back to the showroom. Everyone went out of their way to be sure that we were 100% satisfied. Sales manager Juan Estrella spoke with us many times throughout the process to make sure things were ok. At Dana you never feel extreme pressure to buy. They truly want you to take your time without relentless pressure. The total experience is positive. Even Steve Riccardone in finance (the guy you have to pay!!) made that part of the deal painless. Again no pressure to purchase anything that you may not want/need. The care and concern for customers at Dana does not end when you leave the showroom. In the 2 weeks since leasing our MKZ, Richard has called several time to see if everything is ok, and a representative from the office also has called to ask about our experience with Dana. So my wife and I HIGHLY recommend doing business at Dana. I cannot think of anything negative to say about them. Our team of Richard Harley, Juan Estrella, Frank Curry, and Steve Riccardone were top of the line. I am confident that ANY TEAM at Dana will be just as wonderful. Finally, the other dealers that I visited would benefit by sending their sales people to Dana posing as customers to see how business should be conducted. More

My name is Gino Trunzo. I leased a 2013 Lincoln MKX. My My name is Gino Trunzo. I leased a 2013 Lincoln MKX. My salesman was Thomas Annunziata. Mr. Annunziata spent a least two hours with me explaining t My name is Gino Trunzo. I leased a 2013 Lincoln MKX. My salesman was Thomas Annunziata. Mr. Annunziata spent a least two hours with me explaining the automobile and its benefits. My second visit was with my daughter and again Mr. A walked us through all the details. I basically drove up with my old car and drove off with a new one. I would like to thank Mr. Annunziata and all the staff at Dana, we really appreciate the service. More

Doing business with Steve and John was an extremely positive experience. They very very professional,patient and helped me choose the vechicle that was right for me. I will recommend them with confiden positive experience. They very very professional,patient and helped me choose the vechicle that was right for me. I will recommend them with confidence and they will have a repeat customer. More

Overall experience was a pleasure. Salesman were knowlegible courteous and willing to go over the product and options. I will highly recomend this dealership to my friends and family. knowlegible courteous and willing to go over the product and options. I will highly recomend this dealership to my friends and family. More

The sales experience I had was excellant. Dion was great, answered all my questions and really went out of his way to make sure I was satisfied. Joe Giaconia was right on the money when it came to sealing th answered all my questions and really went out of his way to make sure I was satisfied. Joe Giaconia was right on the money when it came to sealing the deal. I can't say enough about Frank Curry who showed his expertise in the technical aspects of having my phone synced with my new car which at first I thought was a problem. Problem solved thanks to Dion and Frank. Upon taking delivery of my new Edge I found some damage to the right and left front door handles as well as having a good amount of water in the interior of the vehicle. Tony Donato assured me that the handles would be replaced (they have been ordered) and will detail the entire vehicle at my convenience (probably when I bring it in for the new door handles). Once again problem solved. To summarize, the individuals that I dealt with were all respectful, professional and very friendly making my experience with Dana an excellant one. More

I have waited almost 7 weeks to write this review because of issues that I had and still have it with my 2012 f150 3.5 Platinum. My hell started during the purchase process, Dana Ford in Staten Island did a of issues that I had and still have it with my 2012 f150 3.5 Platinum. My hell started during the purchase process, Dana Ford in Staten Island did a great job to make my life miserable during this whole process. I purchased my truck on Friday and I made my decision based on reviews found on the Internet about the F150, I tried a couple dealers before the purchase and finally made a decision to get it at this dealer because I found the one I wanted there. During the purchase process we reached an agreement and the truck was delivered to me with out the proper delivery process, the salesman and managers kept telling me several times about filling out this survey Ok or excellent for them. I received very little information about the truck; they didn’t explain all the truck features or worse the specifics about it. When I got home the first thing I found out was the truck was larger than the one I traded in (Toyota Tundra Limited) and I couldn’t close my garage and got very upset because I found out that night that this one was longer than my previous truck, I felt it during the ride from the Dealer in New York to my house in New Jersey. Very unhappy about it I made my own Internet research and found out the truck comes in different sizes like 145” and 157” long and comparing to my old one I needed the 145”. When you spend a lot of money on a car, you want to get what you paid for and you want to get what you want and the truck that makes you happy, this wasn’t the case for me with this truck because It felt longer and It wasn’t the one I wanted. I made the wrong decision to go back to the dealer and get the truck I wanted, the 145” that’s the truck size I been driving the last 5 years for almost every day. Back at the Dealer with 54 miles on the truck odometer, the salesman and the sales manager, first thing they did is to look for a way to take advantage of the situation and tried to get more money from me. After I checked others F150s with different specifics and one with a lower price of about $ 1,200.00, they proposed to me to sell me the new one and trade the one I got the day before with 54 miles on the Odometer and pay them on top 2,800.00 to get the 145” size truck. I got very upset because in the way they wanted to do business with the newer truck they were clearly taking advantage and telling me in my face that I was stupid, that’s how I felt and that’s how I still feel. After all discussions making the deal, which in the first place I thought they would just exchange the truck for me and any money difference will be paid either by me or by them depending on lower or higher price of the new one. They sold me the $ 1,200.00 lower price truck at the same price for my first purchase, so I knew I was loosing that money, having me in a place that I didn’t know what to do with a truck I didn’t want, I accepted to buy the 2nd. Truck, very, very unhappy I signed the papers and drove home with the other one. They did the same thing with the second truck, gave me a pre-filled delivery truck sheet with all the options crossed out saying the truck is Ok, repeatedly saying to me “to make sure when I get the Survey I should fill it with all excellent for them because depending on that survey will be the salesman’s payment “. When receiving the truck I found the leather of the console top in the truck was scratched and asked the salesman to be addressed at what he immediately responded they will order a new cover and replace it, the salesman brought his Customer Relations Manager to take a look at it, then he affirmed that they will put a new piece on and they will call me to schedule it. Waiting for almost a week I made a decision to call the dealer and ask for the console cover and also talk to them about what I found on the truck tailgate. The Platinum F150 tailgate cover was coming off on one corner, I spoke to the salesman and the first thing he answered to me after listening to my complain about the tailgate is saying “ that is your responsibility because the truck has been with you for almost 1 week”, unfortunately not the best professional answer for a customer. Anyway I made an appointment to bring the truck to the dealer to check it, but before my appointment the truck steering wheel column started to make a grinding noise, a clear sign that something is wrong with it. I came to the dealer and spoke to the salesman about it, they were not happy that I was complaining and bringing something new to the table. A technician checked the truck and agreed that something is wrong with the steering wheel column but proceeded to tell me that I should wait a little longer and see if the noise goes away and that they will check it again on the day my truck will be on service for the console top and tailgate cover. Made an appointment for the following week to change the top of the console, fix the tailgate cover and check the steering wheel column again. Basically they gave a very hard time to fix my truck, they never called back when they said they would, they wanted to do touch up work on everything since day one, wanted to buff up my console cover, they patched tape the tailgate cover and they didn’t want to fix the steering wheel column they told me that I should have some tolerance on this issues because every truck and car always will have some imperfections. After many calls to Ford Customer Relations Team I had the luck to talk to some people who helped me one way or the other, Cynthia McGregor helped a lot and I thanked her, but sometimes even for her this problem got very difficult. After all this complaining, they finally changed the console cover, they replaced the steering wheel column but during this work in the shop they scratched the 2 covers of the steering wheel base, scratched my truck left mirror and front bumper. Lastly this last week I had to insist and try to get my registration and plates ready because I been asking all these passed 5 weeks but they didn’t have my name on file either, that’s what the ladies at that department said to me when they were asked for my papers and plates from me. It took almost 6 weeks and my calls to Cynthia (Manager from Customer Relations Team), for them to get it ready but I have argued many times before with Kendra and the other authorities at the dealer to get my truck registration and plates ready. She even hung up on me on the phone once because they couldn’t keep their promises to have the registration and plates ready at the day they said it would be ready. Last week I brought my truck to have the steering wheel cups replaced because they scratched it when replacing the steering wheel column, they also replaced the tailgate cover and sucked at it, they installed the new one incorrectly because now I have the same issue on the opposite side of the tailgate cover (Left side). Lastly one of the Sales Manager had the audacity to come to me and confront me asking “Why I have given them a bad survey, because the only thing he had done for me was Help ” That shocked me because I wouldn’t expect that from a Manager (I found out his name is Juan and he speaks Spanish, I don’t know his last name) because he would be the right person to know what their errors and mistakes were with me when purchasing the truck and with the dealer Customer Service. My truck tailgate still looks awful with factory quality control issues, but one thing I’m sure is that never, never in my life will I go back to this dealer and buy a car from them. Because for me to go through this hell, it has been a huge nightmare and I don’t want anybody to pass it, I have been aggravated more than too many times during all this process, they disrespected me not doing/fixing things on time and in a professional manner what they had to do in the first place. They didn’t try to do what they promised to do, of course they did something but they did it because Cynthia and myself had to be there to push them to do it. Just to let you know how un-professional they are I’m going to let you know that this weekend when having my truck washed at the carwash when the truck was getting dried, the Tailgate rear Ford emblem fell off, at this point I didn’t know if I should scream, cry or just pray to god for better days for me with this truck. For your information Rich at the Dealer Shop showed me that they will need to take a part the tailgate to replace that cover and that’s what they did, I saw it with my own eyes because I was brought to see part of the process, I saw they took the emblem off and other parts too to install the new tailgate cover but when they did this, they broke the emblem tabs and to put it back they just pushed the emblem in but the emblem never was going to hold on to its base because the tabs were broken, It held it a little but not enough to support the wind coming from the carwash blower. Now the emblem is all scratched off because it fell on the carwash track chain. I will place reviews of this dealer on all the places I can like Google and other search engines, because I do not wish for other customers to get what I got in this dealer. The last thing I would like to say is that I hope Ford comes to me and calls me to get all these issues resolved but It will have to be at a different Ford dealer, I’m not coming back to this dealer again in my life. Good Bye Dana Ford Lincoln More

I have dealt with Shaunna Boreham for the last 4 cars I leased from Dana and she is so sweet and wonderful.... The managers have also treated us very well.. Juan and Dave have been very helpful as well. leased from Dana and she is so sweet and wonderful.... The managers have also treated us very well.. Juan and Dave have been very helpful as well. More