Dana Ford Lincoln

Great customer service from the salesmen Joe and Roy. a very good selection of cars to choose from. great walk thru of the cars features very good selection of cars to choose from. great walk thru of the cars features More

I was contacted by ford dana about returning my lease early . They were offering good deals on new leases . I was met by salesmen luigi giacalone in which he showed me some trucks and found one i was int early . They were offering good deals on new leases . I was met by salesmen luigi giacalone in which he showed me some trucks and found one i was interested in . we went inside where we started to compromise on a price . After going back and forth the manager joe bogigian became involed .They were both very helpful . They made me a final offer , which then i asked if i could think about it and aslo get a ins. quote ovet the weekend . I called monday and spoke to luiigi and asked if the truck and offer was still on the table , he said yes come in . When i returned back to dana and met with the salesmen thinking we had a verble agreement it seemed everything went out the door . A different manager became involed JUAN ESTRELLA and the price changed .I explained the only reason i came back in was because of the agreement we had . HE A RESPONSE OF TAKE THE NEW PRICE OR LEAVE IT .. This was very unprofessional how a manager would treat ans speak to a customer like that . Because of him and him alone i would never step in dana ford motors again . More

I was amazed at how friendly and accomodating this dealer is. even gave me a loaner without me having to beg for one. Most of all they treated me like a customer instead of a "woman". Make sure you ask for J is. even gave me a loaner without me having to beg for one. Most of all they treated me like a customer instead of a "woman". Make sure you ask for Joe, you will be amazed at how many people will respond to that name!!!! More

Great, Great service from the begining. Went above and beyond to accomodate my request and help me to resolve an issue. Would love to continue to service my vehicle at Dana with Jeanine. THANKS. beyond to accomodate my request and help me to resolve an issue. Would love to continue to service my vehicle at Dana with Jeanine. THANKS. More

Went to dealer originally to lease a car for my son. John was very friendly and helpful but we decided to go in another direction for him. I went back on 12/30/11 and was at the dealership with Richard and T was very friendly and helpful but we decided to go in another direction for him. I went back on 12/30/11 and was at the dealership with Richard and Tony. They did everything in their power to try and help us get the best deal possible on a new explored for my wife. I needed to sleep on it. I wanted my wife to have this car and Richard and Tony were not pushy. The kept asking what they could do to make the deal work for us. I came back on new years eve and did the deal. They made my wife and I very comfortable and I would recommend them if I new anyone interested in a ford or Lincoln. Both had a lot of patience which meant the most to me. Thank you. Sincerely, Joe and Jane Persichetti More

The day I purchased the vehicle was a great experience. It was what happened after I got the car that made this an awful experience. I purchased the car in mid-November and it is now late December and I s It was what happened after I got the car that made this an awful experience. I purchased the car in mid-November and it is now late December and I still have not received my permanent license plate and registration. About once every week since purchasing my car, I was contacted by a customer rep to make sure I completed the dealership surveys with great reviews (which I did) and each time I asked about the status of my plate. I was consistently told that it wasn't in yet, but could take up to 45 days. When I was contacted last week, I asked about the plate and registration and I was told to call back at the end of the week, which I did. It was on this phone call (2 days before Christmas) that I was finally told my paperwork was still in the dealership and that they needed 2 copies of papers from me. Not ONCE was I informed of this during previous calls. The paperwork had been sitting in the dealership for 5 weeks and had not yet been sent to the DMV. My temporary license plate was issued on Nov 16th, so it is due to expire in a couple of days. After speaking with the Pennsylvania Parking Authority, I was told that if stopped or ticketed, my car would be taken if the plate was expired. I also could not renew the temporary parking permit I have been getting to park in the city while I wait for the permanent plate to get a yearly pass. I am now stuck with no parking permit and risk being ticketed or losing my car while I wait for the dealership to finally put the paperwork through. I was told there is nothing they can do until they get the plates in and that there was just a lot of paperwork that needed to be done for an out of state registration. I can understand that it takes a little, but that time is on top of the 5 weeks they did nothing about my paperwork. I also wonder where the representative was looking when I asked about the status of my plate every time she called. More